Capital Carpet Cleaning

We have reached a mutually acceptable settlement with this prior resident and an additional refund check was mailed to them on 09/16/ We consider this matter amicably closed

*** Can she provide us with her address and phone number, also the invoice number if she has it, so I can look into itThank youRandy Randy S*V.Pof OperationsLa-Z-Boy Furniture Galleries of Arizona [redacted] [redacted] ***

We will as a one time couortesy order a new fabric part for the footrest and install it at no charge if the customer brings the base of the chair into our service departmentIf they want us to do it in the home, there will be a charge for that service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Dooley Properties refuses to acknowledge the concept of wear and tear despite it being the law - light bulbs that burn out after we moved out but before they turned the property are clearly wear and tear as was the brand new air filter installed when we had the A/C serviced We actually left the property cleaner and in better condition than we received it in every way, except for the wall damage caused by the moving company The moving company contacted them directly to settle the damages they caused, but Dooley Properties refused to cooperate with their request Dooley Properties also attempted to make me pay for material health and safety repairs in violation of state law Their lease is not up to date or in compliance with Texas Association of Realtors standards Dooley Properties utilizes their unreasonable standards, unethical lease language, and multi front business (Dooley Properties, [redacted] Development, and realtor) to take advantage of tenants and generate additional income by making tenants pay for repairs that their companies/contractors perform and charging for cleaning and repairs that are beyond reasonable standards and/or clearly wear and tear.They refused to submit to the Revdex.com's dispute resolution process, instead suggestion we sue them in court Regards,

I called for my three bedroom house to be cleanedI have a cat and a dog and a child so it was a bit dirtyThey came out and cleaned my carpets very quicklyThe price was affordableAnd they removed all the stainsI would highly recommend them

the response is absolutley not true the sales person offered the memory foam option for $extra and we accepted this and was charged for same, and the reciept clearly shows and additional $paid the sales person did not process the order to include the memory foam...the store has responded and advised that a chair will be made and processed for delivery with the memory foam, however, that chair is not here yet and until the correct chair is recieved, is the correct chair and memory foam, the complaint exists the store did provide and email of the order for the replacement chair and this order also does not specifically state that the memory foam option was included... the store still has the option to resolve this dispute by refunding the purchase price, including delivery at any time this was paid by check, cleared the bank and a store check for refund would resolve this issue

Sent: Thursday, February 25, 12:Subject: *** - *** *** *** | Tenant Deposit Reconciliation and Final Settlement Dispute Response Mr***, In response to your letter: Ø Inspection of the property was performed on 06/03/Ø Drywall & Paint. The statement
that the paint and drywall areas were not noted at the moinspection is not valid as it was your responsibility to make these notations on the form. Invoices for drywall and paint repairs are attachedØ Drywall & Paint. In regards to the damage caused by your mover and your reimbursement, it was not our responsibility to report to your mover directly. We provided you with the statement and that should have been sufficientØ Maid Services. There were items not fully cleaned by your maid service as listed on the statement. In addition, there was also cleaning required after drywall and paint repairs. That is billable to you as part of the expense for having to perform those repairsØ Miscellaneous Charges. We verified that your HVAC receipt shows the filters were new. The work was performed on 05/19/so several weeks had gone by and the filters were dirty at the time of our inspectionØ Miscellaneous Charges. The burned out light bulbs, loose towel bar, blind repair were present and required repairCopies of receipts and photos are attached. Please note that there is no maof any charges. You received the benefit of getting our discounted trade pricesWe are aware that you have filed a complaint to the Revdex.com. We will be submitting our response to your complaint. However to settle this matter, in good faith, we are willing to offer an additional $as a settlement in compromise to settle all claims and disputes between us. For this consideration, we would expect you to withdraw your Revdex.com complaint prior to our submitting our response which is due by 03/18/2016. If this is acceptable, let me know and we will send you a final settlement and release agreement. Once signed and returned and once the Revdex.com complaint is withdrawn, we will send you our additional check for $ Sincerely, *** *** Dooley Properties LLC *** *** ***Notice: This email, on the face of it, is not intended to constitute an offer or agreement in any form or fashion nor shall it be binding on the sender in any form or fashionEmails sent or received shall neither constitute an acceptance of conducting transactions via electronic means nor create a binding offer or agreementAll offers or agreements must be by a separate written document and signed by the parties thereto to be binding

La-Z-Boy provides a one year warranty on fabric from manufacture defectsDefects are, seam failure, fabric seperation and nap lossThe customer purchased the extended warranty for her fabricThat warranty covers accidental damage for five yearsAccidental damage referres
to tears, cuts, burns or stainsThe process is to contact *** *** They must be contacted within days of the accident and the information regarding the acccident must be specific. The phone number is ***

We would be happy to exchange it with the floor model that fits herShe just needs to take her chair to the store and exchange it

From: *** *** Sent: Tuesday, March 08, 12:PMSubject: Response to Revdex.com Complaint #*** Regarding Revdex.com Complaint #***, we state the following: We attempted to make a settlement with Mr*** to settle this dispute. Attached is the email offer, receipts and photos of the damage to our property involving this case Points in fact: 1. The tenant admits in his own letter that his moving company caused some of the damage to the drywall and paint2. It is not our responsibility to negotiate with his mover for reimbursement3. Other items were specifically not performed by the tenant as required by the lease at move out4. The necessary repairs, cleaning and miscellaneous charges were all made at cost5. In his original complaint [see attached letter], he asked us to refund $(miscellaneous items and maid service)6. It is our opinion that those charges were justified7. We have made a good faith attempt to resolve the matter and settle all claims and disputes (including the Revdex.com claim) for an additional $Mr*** has refused our offer Sincerely, *** *** Dooley Properties LLC * *** ** *** ***
*** *** ** ***Notice: This email, on the face of it, is not intended to constitute an offer or agreement in any form or fashion nor shall it be binding on the sender in any form or fashionEmails sent or received shall neither constitute an acceptance of conducting transactions via electronic means nor create a binding offer or agreementAll offers or agreements must be by a separate written document and signed by the parties thereto to be binding

I spoke to Mrs*** this week after service had been to her homeShe complained that the piece was too low and that the skirt was touching the groundService discovered that the wrong feet had been installed underneathThey replaced them with the correct feet as shown in the example floor
model photo that she selected from when she orderedShe then complained that the sofa was too high after the correct feet were installedShe stated that the sofa in her home sits differently than the one on the floorI invited her to come back to the store to compare the two piecesShe refusedI offered to come to her home today at a time that was convenient for herAgain she refused my offer to come to her home to talk about the alleged differences between her model and the one she ordered fromShe states that she paid extra to add a skirt and to have the cushions upgraded and now it sits differently than the floor modelThe floor model has the same skirt and the same upgraded cushions, she did not pay for any additional upgradesThe only difference is the fabricMrs*** also complained that the skirt does not lay correctly and is not made wellI have included two photos of the floor model that she chose from and how that skirt laysIt is a very relaxed look and is not meant to be perfectly tailoredOurs is not perfectly tailored either
Mrs***’s expectations of what her sofa is supposed to look like and how the sofa is supposed to be made may be different than what we showed her on the floor and what she witnessed here in the storeThe sofa is made correctly and is made to our specifications and has passed through several points of our quality controlIt is a special order, there is nothing wrong with it and no refunds will be given
This response comes for the Store Manager

** *** *** ** *** *** ***
*** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been in contact with Stephen at the Customer Service Department and through his assistance all issues have been resolvedThank you Stephen
Regards,
*** ***

Dear Sirs,I do not accept the explanation from Lazboy The hole was not caused by an accident The location of the hole is on the footrest where your heel hits the materialIt has worn a hole in the fabric, which is not covered by the Extended Fabric Protection we purchased They only cover accidental damage.Regards,*** *** * *** *** *** ** ***Sent from my iPad

The fabric will be in our warehouse on Friday 07-29-16, we can deliver Tuesday 08-02-if that is convenientThey will need to contact our Service Department at ***select option # for an agentWe are sorry for the delay. *** ***

I did pay extra for the sofa to have a skirt and there was also a charge for the upgraded cushions as explained to me by the salesman. The same sofa without a skirt was $100 less and the cushions I paid extra for also. I also upgraded the cloth.  The bottom line is I purchased this specific sofa (one of two models) that the store carries where I could sit with my back against the back of the sofa and touch the ground.  I am 5'1" so this was very important to me.  I was able to do so until the serviceman came and raised the sofa with taller legs.  I was very specific when ordering this sofa with the salesman Steve N[redacted].  He spent much time with me and the floor model I ordered did fit those requirements.  I do not feel I should be expected to go back to the store, obviously I would not have ordered that one if it didn't fit. I had first requested the manager come to my home however I was advised not to do so.  The service rep stated he would replace the sofa legs with the original legs but would have to shorted the skirt which would look ridiculous and not be the standard length or what I ordered.  The sofa was delivered with the legs which made the sofa fit me. This is not a quality piece of furniture that I was expecting to get.  It does not fit me, since I spent so much time with the salesman and as the manager told me "Steve said you were very specific" in what I wanted/needed I don't see how that is now not important to LaZBoy.  I have not received what I ordered or paid for.  If I had wanted to have a sofa that didn't fit I would have had a whole store to pick from not just 2 models that I was told would fit me.

Sent: Wednesday, March 09, 2016 3:57 PM Subject: Response to Revdex.com Complaint #[redacted] Regarding Revdex.com Complaint #[redacted] Per the reply from Mr. [redacted] from our response sent on 03/08/16, we state the following: 1)      The facts in the case are undisputable 2)      Our charges are justifiable 3)      It is not our responsibility to resolve issues or payment for damages caused by the [redacted]’s mover to our property. 4)      Mr. [redacted] is speaking in half-truths and making unsubstantiated claims. 5)      His original request was for a refund of $194.27 6)      It is our opinion that all of our charges are just but offered an additional $100.00 to Mr. [redacted] to settle the matter. 7)      Mr. [redacted] refused our offer of additional refund. 8)      Mr. [redacted] was the first to threaten filing a civil suit in the attached email dated 02/25/2016.  We agreed with him that going to court would be a good idea and to let the court hear both sides and resolve the matter once and for all. 9)      Short of a court hearing, we are done with this matter in all respects and consider the matter closed. Sincerely,   [redacted] Dooley Properties LLCNotice: This email, on the face of it, is not intended to constitute an offer or agreement in any form or fashion nor shall it be binding on the sender in any form or fashion. Emails sent or received shall neither constitute an acceptance of conducting transactions via electronic means nor create a binding offer or agreement. All offers or agreements must be by a separate written document and signed by the parties thereto to be binding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Thursday, February 25, 2016 15:27 Subject: RE: [redacted] - [redacted] | Tenant Deposit Reconciliation and Final Settlement Dispute Response Ms. [redacted],Your response is conspicuously void of any explanation as to why it took over 7 months and a Revdex.com complaint for you to respond, so from the beginning I am disinclined to accept any settlement short of what I have requested.The paint and drywall were not noted on the move in inspection because they were discussed but not deemed to be damage – simply poor workmanship where we could see places the walls had been painted, but that is normal in rental homes.  However, all of these issues are irrelevant due to the damage caused by the movers. Regarding that, you stated “it was not our responsibility to report to your mover directly.”  Nowhere did I suggest you should have gone out of your way to contact the movers; however, when they contacted you specifically to pay for the damages, it is not unreasonable to think that you could cooperate with them to save everyone time and work since they were taking responsibility for the damage. Pictures of the damage appeared to be the same as the ones I took, but the pictures of the cleaning were not very informative.  A reasonable person would not see many if any issues.I understand the cleaning required for the paint and drywall repairs, but that should have been included in the cost of the paint and drywall repairs, especially given that you knew the movers were to pay for that.  Thus, the statement you provided was not sufficient for me to provide to the movers in addition to it not being itemized for them.You stated that “several weeks had gone by and the filters were dirty at the time of our inspection.”  However, that statement is false – only 2 weeks had gone by since the HVAC service.  A filter would not be substantially dirty after only 2 weeks, and you would have to replace it prior to a new tenant anyway as that would be at least a month.  And according to the invoice you just provided, the filter was not replaced until June 25.  Regardless of when the inspection or work was performed, my responsibility and liability ended when the lease ended and keys were turned over.  Unlike damage to the walls which was done, the air filter continued to collect dust after we moved out, so that became your responsibility once we moved out. The same goes for burned out light bulbs.  The towel bar pictures show normal wear and tear, and clearly the blinds are a normal wear and tear item because if you are saying the blinds would not open and close, that is an internal mechanical issue unless the cord was visibly tangled, cut, or something like that.You stated that “there is no mark-up of any charges.”  But that is clearly false because the invoice you sent me was for $239.06 while the plumber’s invoice was for $225.According to the Revdex.com, a “complaint cannot be changed, edited or deleted once it has been submitted.”  Thus, I cannot withdraw the Revdex.com complaint nor will I settle it for $100.Furthermore, I will add this communication to the Revdex.com complaint showing that you attempted to undercut the Revdex.com’s process.As I outlined in my original Revdex.com complaint, I am willing to settle the Revdex.com complaint for the full refund of $513.92 while you can recover the $320+ from [redacted] for the damage they caused.I have been advised to have my attorney file a civil suit to recover this money, but in hopes of preventing the time and extra cost for everyone involved, I have elected to reserve that option for later and first pursue other means. Respectfully,[redacted]

[redacted] Can she provide us with her address and phone number, also the invoice number if she has it,  so I can look into it. Thank you. Randy Randy S[redacted]V.P. of OperationsLa-Z-Boy Furniture Galleries of Arizona[redacted]

Client was delivered chair on 12-18-13. They contacted the service department on 11-25-2014 regareding a manual opererated chair which the legrest mechanism was not working properly. When the technician arrived on 11-29-14, they expressed concerns about the power chair making noises when they...

operated it. The technician and customer at that time could not duplicate the noises that they experienced prior. On 5-01-14 customer called service department reporting the chair was making squeaking noises again. On 05-08-15 technician arrived at home to inspect the noises and they could not duplicate the noises they had experienced previously. We provide free in home service for one year after the customer receives the merchandise, however, due to the customer having repeated concerns six months prior we provided them with complimentary in home service the second time even though the service agreement had expired five months previously. Because the technician could not duplicate the concerns on two visits we will be happy to have our Service Manager evaluate the chair, but they will need to either pay the 60.00 pick up charge to have the delivery service pick it up and bring it back to the Service Ccenter or they can bring it into the Service Center, there will be no charge for the evaluation. The Service Center is Located at [redacted]. Hours of business are  Tuesday thru Saturday 8:00a.m. to 4:00p.m.Sincerely,[redacted]

Keep in mind La-Z-Boy does not make the leather, they buy it from the mills as can any other furniture manufacture.  What La-Z-Boy does above other manufactures is warranty the leather against defects for one full year, that's 9 months longer than the mills warranty to them.  Am I understanding correctly that you would also like us to replace the seat upholstered?  If that's correct, we would be willing to add that to the offer.  I will await a confirmation response.[redacted]