Capital Choice Pathology Laboratory

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:There has not been any attempt to reach me and explain to me why they are charging meThere is no record of me verbally or physically requesting these servicesAll of the accusations and assumptions are falseUnder no circumstances have these services been requested by meAnd as a member of an in-network plan for insurance, all of the costs associated with any medically related procedures including but not limited to appointments and checkups are fully covered by my insurance companyIf any service provider would not accept the offer from the insurance company, it is their duty to understand that the standard rates are all that are offered for an in-network provider.
Regards,
*** ***

Thank you for contacting us with the complaint from [redacted]. We appreciate your efforts to resolve the issue. Our response follows.State and Federal regulations severely restrict the amount of information we can share without the patient's express consent, though we can attest that we have...

written authorization, signed by the patient in the requesting physician's office, to perform the disputed laboratory services.We have contacted the patient by phone and explained the pathology services provided, and directed the patient to contact the physician who requested the services. We also contacted the patient's physician directly and they have made multiple attempts to reach the patient, withoutSUCCESS,Finally, in response to the patient's complaint that billing information would not be discussed over the phone without him first authenticating that he was indeed the patient: this is reasonable and Standard procedure to protect our patients' sensitive information from unauthorized disclosure.To sum up, We have documentation to show that the disputed services were authorized in Writing by the patient in the physician's office, we have made a good faith effort to explain the Services to the patient, the requesting physician has attempted to reach the patient to do the Same, and that no attempt to withhold information from the legitimate patient has been made.Since the patient initiated the complaint with you, we have provided the limited information above. Any further documentation to substantiate the laboratory services provided would require the patient's direct authorization.Thank you for service to our patients,Frank R[redacted] Chief Privacy Liason Capital Choice Pathology Laboratory