Initial Business Response /* (1000, 16, 2015/09/03) */
Capital Dodge has reviewed the complaint #*** in reference to ***We completed a transaction dated Jun 16, We showed the customer a vehicleThe customer wanted a different color that was not available on our lot at the
timeWe then agreed to terms and conditions on a vehicle at another dealers lotThe customer signed off on an options list detailing exactly what was in the vehicleWe then proceeded to bring in the exact unit they had signed off onThe customer came in and took delivery of the unitThe customer indicated a fifth wheel swap was to be include in the dealThis was not detailed on the original due bill itemizing obligations Capital Dodge had to the customerWe went ahead and did the fifth wheel swap even though it was itemized in the deal at no charge to the customer in good faithThe customer took delivery of the vehicle without further concernThe customer then came back and mentioned a sunroof, trailer brake and rubber mats were to be included in the deal as wellNon e of these items are detailed on the due billWe explained this to the customer and the fact we already did the fifth wheel swapThe customer expressed how they felt this was unreasonableWe explained to the customer how we could not help them any furtherWe have had no further contact with the customer in regard to this matter that I am aware of
Initial Business Response /* (1000, 16, 2015/09/03) */
Capital Dodge has reviewed the complaint #*** in reference to ***We completed a transaction dated Jun 16, We showed the customer a vehicleThe customer wanted a different color that was not available on our lot at the
timeWe then agreed to terms and conditions on a vehicle at another dealers lotThe customer signed off on an options list detailing exactly what was in the vehicleWe then proceeded to bring in the exact unit they had signed off onThe customer came in and took delivery of the unitThe customer indicated a fifth wheel swap was to be include in the dealThis was not detailed on the original due bill itemizing obligations Capital Dodge had to the customerWe went ahead and did the fifth wheel swap even though it was itemized in the deal at no charge to the customer in good faithThe customer took delivery of the vehicle without further concernThe customer then came back and mentioned a sunroof, trailer brake and rubber mats were to be included in the deal as wellNon e of these items are detailed on the due billWe explained this to the customer and the fact we already did the fifth wheel swapThe customer expressed how they felt this was unreasonableWe explained to the customer how we could not help them any furtherWe have had no further contact with the customer in regard to this matter that I am aware of