Capital City Appliance Repair Heating & Air Conditioning

Company states: We told the consumer we have no problem with warrantying any of the work that we didWe were willing to help with anything outside of that but if it was something we did not work on, we would have to charge for thatThat is when she became belligerent and we had to end the conversationWe should not be subject to rudeness

I am rejecting this response because: The business owner's claims are totally untrue As documented on the work order dated May 13, 2015, repair of the latch was requested on the very first service visit The Capital City Appliance repair technician dispatched to my home advised me replacing the entire control panel would also repair the latch as the latch handle is attached directly to the control panel The control panel needed to be ordered and a second visit was scheduled for May 18, When the repair technician arrived on May to complete the repair he advised me he made an error and could not repair the latch as originally requested He advised that he needed an additional part which he didn't realize he needed to complete the repair Further he advised me he would need to find the part and get back to me as to when he could return and how much additional the part will be On May 20, the technician called and left a voicemail (which I still have recorded) stating he located the part for $and no additional labor charges The technician left this voicemail on May NOT because I refused to repair the latch, but because he made an ERROR by not ordering all the parts he needed to repair the latch I did return the technician's call to accept the additional $charge for the part and my calls went unanswered for over a week To summarize, the latch part was not ordered because of the error made by the Capital City Appliance repair technician, NOT my refusal The delay in time was also caused by the negligence of Capital City Appliance Repair and NOT by me I refused nothing and only want what I already paid for Mistakes happen and I am patient and understanding about that, but I will not pay anything additional to fix the errors and negligence of Capital City Appliance Repair

Hi [redacted] This is the latest that I have from the Insurance Company I spoke to them on 12/24/2015, they had just made a visit to the customer's home to inspect the supposed property damage, and I am currently, waiting for the report to come in from the outside contact who has inspected the supposed property damage As we just spoke by phone, I have no control over how long this will take to receive from the Insurance Company With regards,*** ***

I am rejecting this response because: The technician did not advise me about the additional chargeHe just stated that the oven needed to be pulled out and was using the oven dollyThere was no chance to decline

Company states: We did everything on the invoice that the customer signedThe consumer disputed the charge with their bank and got their refund

Company states: We came out and did the console and advised he needed a latchHe refused the latchHe had two opportunities to get the latchHe calls three weeks later and says he wants the latchHe was never given an estimate for this latch because he chose to fix itWe are declining the service trip because that would be a new repairI am willing to give him a discount but we cannot do it for freeThe latch was never put on the invoice and we have that to prove

Hello [redacted] I have copied and pasted the response that I received from the Insurance company on 2/17/ The Insurance Company as noted has spoken to Mrs [redacted] on February 17th We have not delayed this process, in any wayI turned it over to the Insurance Company, a 3rd party, and they did an unbiased investigation However, they have chosen to deny the claim Per the below email, we will be receiving their rejection in written form or by email, and one is being sent to the consumer I would be more than happy to pass that along once it is received? I have not seen their report as of yet Please let me know, if you require a copy of the denied claim?With regards, [redacted] ***Dated 2/from the Insurance Company:

Tell us why hereWE WERE AT MR [redacted] HOME ON 08/12/15, GAVE ESTIMATE FOR BROKEN HEATING ELEMENT AND WEAK PUMP MOTOR ASSEMBLY, REPAIRS WERE DECLINEDI THEN RECEIVED A CALL FROM MR [redacted] AND HE SAID THAT HE INSTALLED THE HEATING ELEMENT HIMSELF AND UNIT WAS NOT WORKING AND WANTED US TO COME OUT AND RE-TEST THE UNIT, I INFORMED HIM THAT IF THE CONSUMER DECLINES THE ESTIMATE AND REPAIRS IT HIMSELF THAT WE CANNOT AND WILL NOT BE RESPONSIBLE FOR ANY REPAIRS OR FUTHER TESTING FOR NO CHARGE

I am rejecting this response because: This business owner is a flat out liarIt was him who had an abusive demeanorAfter I asked why we hadn't been told that we needed to turn the refrigerator on prior to their arrival, this business owner's demeanor became abusiveNo foul language was ever used I told him he was being rudeHis response was that he didn't have to take this from me I did not speak with anyone from his "staff." I only spoke with the person who identified himself as the owner ***, who I have learned from many negative [redacted] reviews has a habit of being rude to customers

I am rejecting this response because: It does not address my complaintI admit fully that I made the recommended repair at the guidance of the person who came to do the inspectionAt no time did the repairman say that if I did the suggested fix myself (which he showed me how to do, very kindly, may I add), it would mean that they would not finish the diagnosis, nor does it state as much on their service form/contractI am just amazed that a company would say they would diagnose a problem, fail to do so and then try to charge me an additional fee to diagnose the problem The repairman was very nice, the owner was extremely rude and unhelpfulI went with another company and they diagnosed the problem in minutes and for half the costI really hope Revdex.com downgrades this companyI only wish I had looked at the [redacted] reviews prior to using them

Per your request, please find a copy of the work order attached Of interest specific to this complaint, please see line and of Service Performed and Parts Used It includes the two repairs requested It states "Check found power to the UI but not all lights respond Check also found handle broken by latch" Thank you

Company states: We tried to reason with the customer and even apologize but due to his abusive language and upset demeanor we have decided to end the conversation with the consumerOur staff does not need to be subject to his foul language

I am rejecting this response because:Hi *** ***We are still waiting to hear from Mr*** insurance company We also have a written statement from Mr*** employee, (the repairman that came to our home) stating that while he was preforming a repair on our machine he caused water to flood our laundry room and adjacent hallway If their is anyway that you can expedite this I would appreciate it Thank you,*** ***

I contacted your office on 10-13-regarding Capital City Appliance Repair about repairing my refrigerator, which they were unable to doThey tried times over a two week period and could not get it to workSince their work is guaranteed, it was obvious they were unable to fix it, I asked for my money backI called and left messages for the owner who told me he would get back to me, he never returned my calls and when I called a third ti,e they had blocked my phone number so I was unable to contact themI contacted your office to see if you could help meI filed a claim, you forwarded it to Capital City Appliance Repair and the owner called on the October 14th, said he would refund my money but it would take a couple of weeksToday is November 1, 2017, have not heard from Capital City Appliance Repair nor have I received any money.Is their anything you can do on my behalf to help me get a refund from Capital City Appliance RepairI would appreciate your help in this matterPlease let me know

I contacted the your officer regarding Capital City Appliance Repair. After you contacted them the owner called, said he would refund my money but it would take a couple of weeks. Hopefully, he will honor his commitment. Thank you for the quick action you have taken. If I should need further...

assistance I will contact you again. Thank you again.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
"Thank you for your response regarding my complaint against Capital City Appliance Repair, ID [redacted].I have not heard from them regarding a refund, but I will be awaiting money due to me within the next 30 days.Thank you again for your help in this matter"

I am rejecting this response because: This business owner...

is a flat out liar. It was him who had an abusive demeanor. After I asked why we hadn't been told that we needed to turn the refrigerator on prior to their arrival, this business owner's demeanor became abusive. No foul language was ever used.  I told him he was being rude. His response was that he didn't have to take this from me.  I did not speak with anyone from his "staff."  I only spoke with the person who identified himself as the owner [redacted], who I have learned from many negative [redacted] reviews has a habit of being rude to customers.

Company states: We did everything on the invoice that the customer signed. The consumer disputed the charge with their bank and got their refund.

Please see the attached invoice.  Customer was told by the 800 #, that our service call to the home, and the diagnostics is $85.00.  However, this product had unseen wiring issues behindit in the wall, therefore the oven had to be pulled out from the wall, using an oven dolly.   The...

tech then explained to the customer, that in order to do this, remove the oven, it would require, additionallabor charges.  As  you can see on the invoice, the circled amount, the customer approved this to be done, and agreed to the additional charges.  The customer was informed up front before removing theproduct, she had the opportunity to decline the repair, before it was removed, now she is seeking a refund after the fact.  We hope this is helpful, and ask you to call the owner, [redacted] @ [redacted], if you should have any further questions.  Thank for your time.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.