Capital City Bank

To Whom It May Concern: This e-mail is in response to the complaint received by the Revdex.com from Mr [redacted] Please be advised we have been in contact with Mr [redacted] via the telephone number he provided, and have assisted him with his requests Thank you for the opportunity to address Mr [redacted] 's concerns [redacted] , Capital City Bank, Deposit Operations

Thank you for the opportunity to respondCapital City Bank has not made any changes to the way debits are posted to a client's accountOur processing order is explained in our terms and conditions, which the client would have received when opening the account as well as when any changes were made As a one-time courtesy, we have refunded two of the three fees incurred for a total of $ If you have any further questions, please contact me at [redacted] Beth [redacted] EVP & President, Capital City Services Company

To Whom It May Concern: Please be advised this complaint has been received by Capital City Bank and reseach has been facilitated to determine a resolution A letter was mailed to Mr [redacted] on September 12, with a detailed explanation Mr [redacted] was advised to contact this writer directly should he have any comments or questions Thank you for giving us the opportunity to address this situation [redacted] , Vice President Deposit Operations

To Whom It May Concern:
We are in receipt of the above referenced complaintWe are working directly with Mrs***s; addressing our client's concerns and providing a resolution
Thank you for giving us the opportunity to address this situation
Sincerely,
*** ***
Vice
President/Deposit Operations

I am rejecting this response because:
Regards,
*** ***rn The person that contacted be gave me instruction to try things again that I had already doneAlso gave me an email address that I could not send email toI had to figure out on my on how to get into my account on phone and it's still alot of trouble getting intoI've talked to some of my friends that have accounts with *** *** *** they are having problems with new system too

I have reviewed our former client's complaint, including listening to recorded calls into our client service center. While the client was not satisfied with the hold placed on her account, it was done so in accordance with our institution's policies and procedures. The client,
by her own admission in her complaint, used extremely vulgar language and directed the language and her hostility toward our associates. Her account was closed, with her knowledge and the remaining balance of $was sent to her via cashier's check to her address on file (which is the same as the address listed in this complaint) and it was returned undeliverable. The complainant may call me at *** and I will make arrangements to refund her closing balance
Thank you for the opportunity to respond
*** ** ***
President, Capital City Services Company
EVP, Capital City Bank

To Whom It May Concern:
Please be advised this complaint has been received by Capital City Bank
and research has been facilitated to determine a resolution. A letter was
mailed to William Mcclain on July 9, 2015 with a
detailed explanation. Mr
*** was advised to contact me directly should he have any comments or questions
Thank you for giving us the opportunity to address this situation
Cheryl ***, Senior Vice President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]3, and find that this resolution is satisfactory to me. 
Regards,
William [redacted]

Thank you for the opportunity to respond. Capital City Bank has not made any changes to the way debits are posted to a client's account. Our processing order is explained in our terms and conditions, which the client would have received when opening the account as well as when any changes were...

made.
As a one-time courtesy, we have refunded two of the three fees incurred for a total of $70.
If you have any further questions, please contact me at [redacted]
Beth [redacted]
EVP & President, Capital City Services Company

To Whom It May Concern:
Please be advised this complaint has been received by Capital City Bank and reseach has been facilitated to determine a resolution.  A letter was mailed to Mr. [redacted] on September 12, 2014 with a detailed explanation.  Mr. [redacted] was advised to contact...

this writer directly should he have any comments or questions.
Thank you for giving us the opportunity to address this situation.
[redacted], Vice President Deposit Operations

To Whom It
May Concern:
This e-mail
is in response to the complaint received by the Revdex.com from Mr. [redacted].  Please be
advised we have been in contact with Mr. [redacted] via the telephone number he
provided, and have assisted him with his requests....


Thank you
for the opportunity to address Mr. [redacted]'s concerns. [redacted], Capital City Bank, Deposit Operations

rejecting this response because:
I had no knowledge my account was closed until several days after the fact, that is a bald faced lie. There is no reason mail would have been returned as undeliverable from this address, but I am willing to make the phone call to get my money back. However I stress the fact that I was not notified in any way that my account was closed. 
Regards,
[redacted]