Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ As far as the wood splitter requiring gallon per minute of flow - it doesn't require gallons it just means that gallons instead of just means that it will take seconds of the Ram in the splitter instead of seconds As far as the salesman knowing which gear is compatible with the tractor; the gear is compatible with the tractor As far as replacing the hydraulic pump with a larger one - that is the only pump for that tractor We are also trying to contact the customer to find out how long the cycle does take and he has not called us back [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I talked to [redacted] on Nov at 3:pm, that was the last time I talked to anyone there about this and he never asked about the cycle time, he just said I will look into itAfter being told by him he would call me back in minutes and not hearing nothing for a month I logged this complaintI missed a call January at 3:53pmA message was leftThen I missed another at 4:and then again at 4:when another message was left [redacted] Cycle time on that splitter was apx seconds, about times what the manual said it ran atIf someone would have asked for that information I would have given it to them when they askedWhy would I wait months to tell them a number? They have that same tractor and wood splitter on their lot, If the cycle time was so important why wouldn't they hook it up to check the validity of the complaint? Looks to me that [redacted] they are trying to shift the blame to the customer Their response to how many gallons per minute required makes no sense either "it doesn't require gallons it just means that gallons instead of just means that it will take seconds of the Ram in the splitter instead of seconds." [redacted] Is the splitter compatible with the tractor?? Sure , if compatible means it hooks up to a point hitchSo yes, it hooks to the tractor but the tractor does not run the equipment the way it is supposed to be run The salesman should have known that the tractor puts out gpm and the splitter required a minimum of to work properly[redacted]
Initial Business Response / [redacted] (1000, 7, 2017/05/25) */ [redacted] In response to the complaint regarding [redacted] 's tractor this is what we have done for this customerThe customer called after receiving tractor and advised us that the tractor had a hydraulic leakWe sent a mechanic who does work for us in the area and he repaired the leakThe owner called again and said the transmission was not shifting properlyWe again sent our mechanic and he found the problem to be in the transmission so we had the tractor trucked to his garage where he did the repairThe tractor was returned and then the customer called and said that the electrical system on the tractor was not chargingWe then again sent our mechanic to the customers site and replaced the alternatorWe received another call and was informed the tractor would not startWe again sent our mechanic and he replaced the starterAt this time our mechanic found there was a problem with the start wiring system so we again trucked the tractor to the repair shop and repaired the electrical wiringAt this time the customer called again to tell us there was an antifreeze leak in the cabThe leak was found and parts were ordered and we repaired the antifreeze leakWe never refused repairs to this customer even after the day warranty which we give on all used tractors soldThe customer again called our mechanic about a problem and was verbally abusive with himIt was well past the day warranty and our mechanic refuses to deal with this customer anymoreUp to this point we never refused repairs to this customerOut of all the trips to this customer and all the trucking to our mechanics shop we never once charged this customer for any of this work Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, My name is not " [redacted] " or anything even close to thatThe sheer fact of how they started a response with that is indicative of my experience with LJ Patterson AFTER I got the tractorI was quite shocked at their attitude especially since they went out of their way to sell me the tractorAssuring me that it was in great shape "meant for you" as the sales man saidWhen I asked about its condition it was all great (transmission and all) When we started talking about finances He even assured me that it wouldn't be any problemI asked is there any way to do it "Zero Down" since I didn't have the money for a down payment at the timeHe laughed and said yes againhe would just have to talk to someone about it"They could be very creative" Who ever wrote this response is in my opinion not looking to resolve this issue, The very fact that they started off trying to belittle me shows that !! Also I did not verbally abusive to the mechanic at allI questioned him as to whether it was safe to use the tractor in that shape after I informed that it was still leaking and now the heater would not come on at all along with the wipers and radioI also asked if they may have broken any wires etc, He then got a very rude tone and said "don't make it any worse" and "you can read a damn gauge can't you" I told him not to talk like that and at this time I wasn't certain If all the other gauges were working or if they might have cut something there tooI also told him if that was the way he was going to be not to set foot back around me and I had had enough and was going to contact the Revdex.comI then hung up and contacted you The writer of the response from them is right about me calling them several times About the same problems, again, again and againThe tractor was plagued with themI asked on several occasions for them to fix them OR TAKE THE TRACTOR BACKThey seem to be unwilling to do either I am shocked that any company would treat their customers in such a way, but as I said , the way the mechanic acted and the way they started their response shows their attitude toward their customers
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ As far as the wood splitter requiring gallon per minute of flow - it doesn't require gallons it just means that gallons instead of just means that it will take seconds of the Ram in the splitter instead of seconds As far as the salesman knowing which gear is compatible with the tractor; the gear is compatible with the tractor As far as replacing the hydraulic pump with a larger one - that is the only pump for that tractor We are also trying to contact the customer to find out how long the cycle does take and he has not called us back [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I talked to [redacted] on Nov at 3:pm, that was the last time I talked to anyone there about this and he never asked about the cycle time, he just said I will look into itAfter being told by him he would call me back in minutes and not hearing nothing for a month I logged this complaintI missed a call January at 3:53pmA message was leftThen I missed another at 4:and then again at 4:when another message was left [redacted] Cycle time on that splitter was apx seconds, about times what the manual said it ran atIf someone would have asked for that information I would have given it to them when they askedWhy would I wait months to tell them a number? They have that same tractor and wood splitter on their lot, If the cycle time was so important why wouldn't they hook it up to check the validity of the complaint? Looks to me that [redacted] they are trying to shift the blame to the customer Their response to how many gallons per minute required makes no sense either "it doesn't require gallons it just means that gallons instead of just means that it will take seconds of the Ram in the splitter instead of seconds." [redacted] Is the splitter compatible with the tractor?? Sure , if compatible means it hooks up to a point hitchSo yes, it hooks to the tractor but the tractor does not run the equipment the way it is supposed to be run The salesman should have known that the tractor puts out gpm and the splitter required a minimum of to work properly[redacted]
Initial Business Response / [redacted] (1000, 7, 2017/05/25) */ [redacted] In response to the complaint regarding [redacted] 's tractor this is what we have done for this customerThe customer called after receiving tractor and advised us that the tractor had a hydraulic leakWe sent a mechanic who does work for us in the area and he repaired the leakThe owner called again and said the transmission was not shifting properlyWe again sent our mechanic and he found the problem to be in the transmission so we had the tractor trucked to his garage where he did the repairThe tractor was returned and then the customer called and said that the electrical system on the tractor was not chargingWe then again sent our mechanic to the customers site and replaced the alternatorWe received another call and was informed the tractor would not startWe again sent our mechanic and he replaced the starterAt this time our mechanic found there was a problem with the start wiring system so we again trucked the tractor to the repair shop and repaired the electrical wiringAt this time the customer called again to tell us there was an antifreeze leak in the cabThe leak was found and parts were ordered and we repaired the antifreeze leakWe never refused repairs to this customer even after the day warranty which we give on all used tractors soldThe customer again called our mechanic about a problem and was verbally abusive with himIt was well past the day warranty and our mechanic refuses to deal with this customer anymoreUp to this point we never refused repairs to this customerOut of all the trips to this customer and all the trucking to our mechanics shop we never once charged this customer for any of this work Initial Consumer Rebuttal / [redacted] (3000, 9, 2017/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Firstly, My name is not " [redacted] " or anything even close to thatThe sheer fact of how they started a response with that is indicative of my experience with LJ Patterson AFTER I got the tractorI was quite shocked at their attitude especially since they went out of their way to sell me the tractorAssuring me that it was in great shape "meant for you" as the sales man saidWhen I asked about its condition it was all great (transmission and all) When we started talking about finances He even assured me that it wouldn't be any problemI asked is there any way to do it "Zero Down" since I didn't have the money for a down payment at the timeHe laughed and said yes againhe would just have to talk to someone about it"They could be very creative" Who ever wrote this response is in my opinion not looking to resolve this issue, The very fact that they started off trying to belittle me shows that !! Also I did not verbally abusive to the mechanic at allI questioned him as to whether it was safe to use the tractor in that shape after I informed that it was still leaking and now the heater would not come on at all along with the wipers and radioI also asked if they may have broken any wires etc, He then got a very rude tone and said "don't make it any worse" and "you can read a damn gauge can't you" I told him not to talk like that and at this time I wasn't certain If all the other gauges were working or if they might have cut something there tooI also told him if that was the way he was going to be not to set foot back around me and I had had enough and was going to contact the Revdex.comI then hung up and contacted you The writer of the response from them is right about me calling them several times About the same problems, again, again and againThe tractor was plagued with themI asked on several occasions for them to fix them OR TAKE THE TRACTOR BACKThey seem to be unwilling to do either I am shocked that any company would treat their customers in such a way, but as I said , the way the mechanic acted and the way they started their response shows their attitude toward their customers