Our client's satisfaction is very important to usWe are sorry to hear that Ms [redacted] has yet to find success through our serviceWe are committed to doing everything in our power to help her find successMs [redacted] membership entitles her to months of matchmaking service with six months of hold timeIf she gets to the end of her membership and has not met people, we will continue to work for her on a complimentary basisIt is our stated goal to present each member with a match every 3-weeks after receiving feedback from themHowever, each member has the option of accepting or declining any match we call them withMs [redacted] has declined total matches that have been presented to her for varying reasonsWe do not manufacture men for Ms [redacted] to meetWe choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requestsAt the same time we must ensure that she most closely fits the gentleman's requestsWe are a feedback based membershipThis means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next matchWe are eager to resolve Ms [redacted] ' concernsUnfortunately her account is not eligible for cancellationHowever, we will have the manager follow up with her to review her concerns
We are eager to resolve Ms [redacted] 's concernsWhen she suspended her service on June 4, 2015, we were not sent any documentation regarding a disabilityHowever, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possibleIn a conversation had between Ms [redacted] and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the [redacted] *** We will have the manager contact her to ensure that we are moving forward appropriately
Thank you for your timeBelow is our response to Ms***'s complaint:
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"We sincerely apologize for any miscommunication between Ms*** and our companyOur client's overall satisfaction is very important to us.
After being provided with two months of service, Ms*** informed us that she needed to place her membership on hold due to a medical conditionAt that time, she was informed that she had four months of hold time available and, according to her contract, if she did not contact us prior to the four months lapsed, her membership would expire.
We are sorry to hear that Ms*** suffers from a medical conditionHowever, in these situations, we are very flexible with our clients and will go above and beyond to assist themWe would like to extend Ms*** the two matches she did not use, free of charge.
Unfortunately, Ms***'s account is not eligible for a refundWe will have a member of our team contact Ms*** immediately with the hopes of remedying this situation."
Response:
Please refer to our response to *** *** complaint (ID number ***):
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Our company takes pride in putting our clients firstWe have many single senior citizens enrolled in our program and it is very important for us to assist them in achieving their relationship goals*** *** was offered a trial program along with a discount that was more than half of what our base level membership costsAs we do with every client that enrolls, *** *** was provided her contract including the terms of our service and a packet with multiple pieces of information regarding her membership and our matching processWe also have a full staff of Professional Matchmakers and management employed six days a week to assist our clients at any timeAs our Membership Guarantee states, every client is entitled to a minimum of one introduction for every month of matchmaking time purchased*** *** is guaranteed a minimum of four introductionsAs covered in our contract, an introduction is made when both parties approve the match offered by the matchmakerAt this point in her membership, *** *** has received two introductions.
*** *** enrolled on June 20, After our administrative team completed her background check, our matchmaking team offered her a match on June She declined due to him being bald and CatholicOn June 27, she approved her first matchShe provided feedback on July 1, informing us that he was a gentleman, very nice but not active at all and not active in churchShe went into detail about how important this was for her and that she wanted to "avoid another horrible date"*** *** was contacted about a match on August 12 but he became unavailableShe accepted her second match on August This match was four years younger, very active, lived in her same small town and a strong ChristianOn August 1, she informed us that she would be meeting him because she knew him from ***.
Her Matchmaker and our staff has explained to *** *** numerous times that we are working diligently on her behalf to find a suitable match that shares her Christian faith, is active and healthy as well as the numerous other areas of compatibility that we match onAt this time, *** ***'s account is not eligible for a refund or cancellationOn October 7, we reached out to review her most recent matchWe would like the chance to work with *** *** to improve her experience
Our client's satisfaction is very important to us. We are sorry to hear that Ms. [redacted] has yet to find success through our service. We are committed to doing everything in our power to help her find success. Ms....
[redacted] membership entitles her to 18 months of matchmaking service with six months of hold time. If she gets to the end of her membership and has not met 18 people, we will continue to work for her on a complimentary basis. It is our stated goal to present each member with a match every 3-4 weeks after receiving feedback from them. However, each member has the option of accepting or declining any match we call them with. Ms. [redacted] has declined 11 total matches that have been presented to her for varying reasons. We do not manufacture men for Ms. [redacted] to meet. We choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requests. At the same time we must ensure that she most closely fits the gentleman's requests. We are a feedback based membership. This means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next match. We are eager to resolve Ms. [redacted]' concerns. Unfortunately her account is not eligible for cancellation. However, we will have the manager follow up with her to review her concerns.
We are eager to resolve Ms. [redacted]'s concerns. When she suspended her service on June 4, 2015, we were not sent any documentation regarding a disability. However, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possible.
In a conversation had between Ms. [redacted] and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the [redacted]
We will have the manager contact her to ensure that we are moving forward appropriately.
Our client's satisfaction is very important to usWe are sorry to hear that Ms [redacted] has yet to find success through our serviceWe are committed to doing everything in our power to help her find successMs [redacted] membership entitles her to months of matchmaking service with six months of hold timeIf she gets to the end of her membership and has not met people, we will continue to work for her on a complimentary basisIt is our stated goal to present each member with a match every 3-weeks after receiving feedback from themHowever, each member has the option of accepting or declining any match we call them withMs [redacted] has declined total matches that have been presented to her for varying reasonsWe do not manufacture men for Ms [redacted] to meetWe choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requestsAt the same time we must ensure that she most closely fits the gentleman's requestsWe are a feedback based membershipThis means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next matchWe are eager to resolve Ms [redacted] ' concernsUnfortunately her account is not eligible for cancellationHowever, we will have the manager follow up with her to review her concerns
We are eager to resolve Ms [redacted] 's concernsWhen she suspended her service on June 4, 2015, we were not sent any documentation regarding a disabilityHowever, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possibleIn a conversation had between Ms [redacted] and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the [redacted] *** We will have the manager contact her to ensure that we are moving forward appropriately
Thank you for your timeBelow is our response to Ms***'s complaint:
sans-serif;">
"We sincerely apologize for any miscommunication between Ms*** and our companyOur client's overall satisfaction is very important to us.
After being provided with two months of service, Ms*** informed us that she needed to place her membership on hold due to a medical conditionAt that time, she was informed that she had four months of hold time available and, according to her contract, if she did not contact us prior to the four months lapsed, her membership would expire.
We are sorry to hear that Ms*** suffers from a medical conditionHowever, in these situations, we are very flexible with our clients and will go above and beyond to assist themWe would like to extend Ms*** the two matches she did not use, free of charge.
Unfortunately, Ms***'s account is not eligible for a refundWe will have a member of our team contact Ms*** immediately with the hopes of remedying this situation."
Response:
Please refer to our response to *** *** complaint (ID number ***):
tahoma, sans-serif;">
Our company takes pride in putting our clients firstWe have many single senior citizens enrolled in our program and it is very important for us to assist them in achieving their relationship goals*** *** was offered a trial program along with a discount that was more than half of what our base level membership costsAs we do with every client that enrolls, *** *** was provided her contract including the terms of our service and a packet with multiple pieces of information regarding her membership and our matching processWe also have a full staff of Professional Matchmakers and management employed six days a week to assist our clients at any timeAs our Membership Guarantee states, every client is entitled to a minimum of one introduction for every month of matchmaking time purchased*** *** is guaranteed a minimum of four introductionsAs covered in our contract, an introduction is made when both parties approve the match offered by the matchmakerAt this point in her membership, *** *** has received two introductions.
*** *** enrolled on June 20, After our administrative team completed her background check, our matchmaking team offered her a match on June She declined due to him being bald and CatholicOn June 27, she approved her first matchShe provided feedback on July 1, informing us that he was a gentleman, very nice but not active at all and not active in churchShe went into detail about how important this was for her and that she wanted to "avoid another horrible date"*** *** was contacted about a match on August 12 but he became unavailableShe accepted her second match on August This match was four years younger, very active, lived in her same small town and a strong ChristianOn August 1, she informed us that she would be meeting him because she knew him from ***.
Her Matchmaker and our staff has explained to *** *** numerous times that we are working diligently on her behalf to find a suitable match that shares her Christian faith, is active and healthy as well as the numerous other areas of compatibility that we match onAt this time, *** ***'s account is not eligible for a refund or cancellationOn October 7, we reached out to review her most recent matchWe would like the chance to work with *** *** to improve her experience
Our client's satisfaction is very important to us. We are sorry to hear that Ms. [redacted] has yet to find success through our service. We are committed to doing everything in our power to help her find success. Ms....
[redacted] membership entitles her to 18 months of matchmaking service with six months of hold time. If she gets to the end of her membership and has not met 18 people, we will continue to work for her on a complimentary basis. It is our stated goal to present each member with a match every 3-4 weeks after receiving feedback from them. However, each member has the option of accepting or declining any match we call them with. Ms. [redacted] has declined 11 total matches that have been presented to her for varying reasons. We do not manufacture men for Ms. [redacted] to meet. We choose matches from within our pool of available members with those men who, in our opinion, most closely fit her requests. At the same time we must ensure that she most closely fits the gentleman's requests. We are a feedback based membership. This means that we communicate with our clients after each introduction and learn what we can do differently when hand selecting the next match. We are eager to resolve Ms. [redacted]' concerns. Unfortunately her account is not eligible for cancellation. However, we will have the manager follow up with her to review her concerns.
We are eager to resolve Ms. [redacted]'s concerns. When she suspended her service on June 4, 2015, we were not sent any documentation regarding a disability. However, we will issue two complimentary matches to her membership in an attempt to provide her with the best customer service possible.
In a conversation had between Ms. [redacted] and her matchmaker on March 3, she accepted our offer to move forward with her two complimentary matches and went on to request meeting men in the [redacted]
We will have the manager contact her to ensure that we are moving forward appropriately.