Capital City Restaurant Supply

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ This is being resolved with the customerHe is returning the product and once inspected we will provide him creditI sent shipping label to ship back and offered full credit but he wanted to send it back at his expense and wait for the refund for the product and the shipping once inspectedUntil they inspect it I do not know if it is defective or it just wasn't what the customer expected from the productThe product cost $plus shippingI will get credit for the product and shipping if defective or a credit minus whatever re-stock fee they charge me, likely 15%, if they inspect and feel it is not defectiveI explained to MrBrown there could be a restocking fee if not defective and the shipping would not be refunded if not defectiveHe didn't feel that was fairThis is procedure for many Vendors/Manufacturers to charge a re-stock fee and not refund original shipping cost if returned and not defectiveI believe it was a slight misunderstanding but it will be resolved to his satisfaction Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/04) */ , I am happy with the resolution that you and Capital City RShave come up with, and you may mark the case 'resolved' ***copied and pasted from email

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ May The customer's initial request was for pricing information on reasonably priced frozen beverage machine for two flavors, primarily for frozen lemonade style drinksA (2) bowl machine was quote to the customer along with information (spec) sheets and Vendor contact information provided to herThe spec sheet listed cold or frozen slush and milk-based drinks including granitas, frozen cocktails, smoothies and moreThe machine performed well for the frozen slush style productsSometime after the machine was in use, she tried a dairy product, but, it did not provide the desired result June The customer expressed a desire for a soft serve style machineUnfortunately this Soft serve product requirement was not fully communicated to us at the beginning much less the fact the desired product was a "cone & dish" frozen yogurt type of finished productThis product is served at a temperature typically lower than regular soft serve ice cream With the correct information on the desired type of finished product an "economically" priced machine was quoted, agreed to and orderedWith both machines in house to use; the customer decided to keep the second machine With some cost concerns expressed a leasing company was put in contact with the customer July The customer wished to return the original machine for full creditThis was not possible as the machine was "used" and could not be returned to the Vendor for resale as a "new" machineThe offer was made to hold the unit as a consignment piece for resaleThis was agreed toShe requested the release of some funds prior to the resale, one half of the original purchase amount was refundedThe machine is still on consignment November The customer complained the slush product was too hard and the dairy product too softIt was suggested to contact the technical departmentAt which point recipes were discussed with recommendations regarding sugar ratio changes to get a more desirable finished product Although not very old, this is still a "used" piece of equipment that will not sell for a price to fully satisfy the customerWith a willing buyer willing seller the expected value is between 65% to 80% of original sale price Typically customers are not paid until the consigned pieces are soldThis customer was paid half of the NEW "purchase" price for a consigned piece of "used" equipmentWhen the piece of equipment does sell the remainder of the customers portion will be paid to the customerSince this was a new business we thought we would help her out and provide a partial 'consignment sale' payment even though the unit hadn't sold yetWe feel we have treated the customer fairly regarding the machine that is on consignment with us