Revdex.com:
I have reviewed the response made by the business in reference to my concern, and while I do not find that this resolution is satisfactory to me and I reserve the right to re-file my complaint if the panel were to fail; I accept their offer to buff out the scratch and a free cleaning. I am tired of arguing.Thank you.[redacted]
We went to this site in a timely manner to find that one of the solar panels in the high wind had come off. The panel was tested and re-attached. The scratch on the panel did not affect the production at all and is not visible at all. We offered to buff out the scratch and provide Mr. [redacted] with a complementary cleaning and inspection for the inconvenience. I double checked with our manufacture and they reassured me that a scratch like the one on his panel would not affect the production. I would compare what happened to bringing a car in for repair and the scratch the paint under the hood. They would offer to buff out or repaint but not provide a new car. This panel is in perfect working order- Asking us to replace it is unreasonable for the damage is not noticeable and can be buffed out which Mr. [redacted] has not allowed us to do. We take customer service and our warranty obligations very seriously and have no issue paying or replacing product that needs to be replaced but in this case the scratch is not changing the performance and is not visible. We wish to come buff out the module and provide the Kennedy family a free cleaning. In all our 15 years in business we have never had a complaint and it is unfortunate that the demand from our customer is unreasonable in our opinion. We hold the warranty for this system for the next 9 years and don't want to have any hard feeling between each other.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and while I do not find that this resolution is satisfactory to me and I reserve the right to re-file my complaint if the panel were to fail; I accept their offer to buff out the scratch and a free cleaning. I am tired of arguing.Thank you.[redacted]
We went to this site in a timely manner to find that one of the solar panels in the high wind had come off. The panel was tested and re-attached. The scratch on the panel did not affect the production at all and is not visible at all. We offered to buff out the scratch and provide Mr. [redacted] with a complementary cleaning and inspection for the inconvenience. I double checked with our manufacture and they reassured me that a scratch like the one on his panel would not affect the production. I would compare what happened to bringing a car in for repair and the scratch the paint under the hood. They would offer to buff out or repaint but not provide a new car. This panel is in perfect working order- Asking us to replace it is unreasonable for the damage is not noticeable and can be buffed out which Mr. [redacted] has not allowed us to do. We take customer service and our warranty obligations very seriously and have no issue paying or replacing product that needs to be replaced but in this case the scratch is not changing the performance and is not visible. We wish to come buff out the module and provide the Kennedy family a free cleaning. In all our 15 years in business we have never had a complaint and it is unfortunate that the demand from our customer is unreasonable in our opinion. We hold the warranty for this system for the next 9 years and don't want to have any hard feeling between each other.