Capital Connect

If I could leave zero stars, I would! Home and Business owners beware! There are much better, less expensive, and more reputable businesses that deserve your business Almost one year ago, I had this system installed, to include the alarm, the A/C/heat monitor and electronic lock Upon installation of the lock, the technician screwed the lock in so tightly that it cracked my door frameAfter putting in a support ticket, it took months for him to come back to "repair" it, using wood glue! It appears just as tacky as it sounds I also had them remove and replace my original A/C panel due to the fact that I noticed that my A/C was no longer cooling my homeAt that point, I just had the electronic lock and the alarm monitoring Within the past months I've changed the batteries on the lock times; the batteries lasted month before I started receiving emails indicating a "critical low battery"After changing them again (brand new, non-rechargeable batteries) for the second time, the following day I received emails indicating a "critical low battery"Again, I changed the batteries the following day I again received the emails indicating a "critical low battery" Not only that, but my door will no longer lock electronically (from the lock button on the door)I am also unable to lock or unlock the door from the appI called Capital Connect and left a message today and yesterday with no response what so ever! I called Monitronics, the monitoring company and they were/are unable to get in contact with Capital ConnectThe customer service agent at Monitronics told me plainly that it's a well known issue that the battery will drain very quickly (apparently it drains within a day or so of replacing them) and that I am unable to unlock/lock the door from the app because the hardware is faulty She advised calling Capital Connect to get a technician out to replace the hardware If only they'd respond to my callsThis is a safety and security issue; not being able to lock my home This company is unethical and I wouldn't hate for another customer to experience what I haveSave your money, go with ADT This company requires a year contract and will not let you out of it (regardless of their unethical business practices, faulty hardware, and non-existent customer service) unless you pay out the remainder of the contract, something to the tune of 3K Again, buyers beware! I have contacted the Revdex.com, yelp, google and any other reviewing medium I can so that I can warn others about this company