Capital Engineering & Construction Company

Complaint:...

[redacted]
I am rejecting this response because: This matter was never closed nor dealt with. I never threatened anyone. Now if they feel threatened then maybe knocking on doors prior to taking photos may be a better option. But when 3 little girls are feeling as though they may being photographed, as a concerned parent, how would you do to handle the situation? Beat them up or call the police. I choose the later.I must insist that I too, was threatened by staff at Davis Communications, when they insisted I was stealing service. Is that not slander and thus also punishable in the courts? I was not engaging in any criminal activity when this situation transpired. So those remarks were unprofessional and demeaning.
Sincerely,
[redacted]

This person paid collections what was owed. However my employees refuse to go back to his apartment because he was threatening them.  I can not force my employees to go to a home they are uncomfortable with. Also this issue was dealt with February 24th of 2017.

I don't see anything different from the last note I responded too,
 
We can reschedule a service call if she would like to call us.
 
But as I look at her service record.  The only service call we have received from her was on Sept. 2nd that was scheduled on the
12th to accommodate her schedule and because we were scheduling 2 weeks out since August due to the return of the College students.
 
The note left on her door instructed her to contact the office to set up a new appointment.
 
I don't see what else we can do at this time.  Maybe I missed it but I don't see another solution for us to consider.

There have been some speed issues at night from the amount
of traffic we are experiencing; we have purchased equipment to help resolve
this issue.   If the services have issue all day, then there
is something else causing the problems.  We
apologize if this has caused you...

stress. 
We can give compensation for the last month of service and or you can
disconnect services if you choose. We do not have any contracts to keep you
locked in to our services.  We have not
had communication with you since November 2015. 
Please contact the office [redacted] or [redacted] so we can discuss
the situation in more detail and resolve the issues.
Thank you for your time and concerns.
Davis Communications INC
Customer services
[redacted]

Called customer to discuss situation 3/18/2015.DCI Customer services [redacted]

I was not referring to the case of stealing our cable nor was I referring to the time our employee was taking pictures of the theft. I was referring to the time when the techs came and removed the mistakenly run cable through the window as that would resolve the theft issue. And when he came in the office and yelled at the front office personnel. We have the option to refuse service we are not a utility we are a business.   This will be my last response on this issue.

The records
of this customer show, DCI, called the customer back June 17th 2015. We also have been to their location for a service call July 6th 2015.   The account shows DCI has credited the
account for issues.  There is a service
call in, for July 17 2015 to install a new...

outlet for the location. DCI will not be charging for the outlet install.  If the customer has any more questions or concerns please call our office at [redacted] or [redacted].

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have not had an internet outage at home since the service technician worked on the lines -- which is making it much easier to keep up on my schoolwork.Thank you for your help in getting my problem addressed. 
Regards,
[redacted]