Capital Engineering & Construction Company

Complaint: [redacted] I am rejecting this response because: You have never suggested I get a higher speed of internet, actually - you have promised that I should be able to stream at least one video service at a time with 10mgs(Which is all I try to do, because I know FOR SURE I can't watch something on two devices at the same time with my internet connection) I literally turn off the wifi on all of my devices just so that I can watch Netflix on my tvI shouldn't have to do that, but I've just been trying to work with what I've got and make lemonade out of lemons As for the router, I bought THE EXACT MODEL that you suggested I buy and it did not increase the internet connection one bit A tech did come to my home, on the 12th (not the 2nd) and left a message - but I was not informed that I needed to be home for that, so that was a misunderstanding on my partCurrently, my internet was off for hours yesterday and I haven't been home to check it yet todayIf I get home and it is still off today, I will be canceling my service with Davis CommunicationsI am so tired of paying for a service that I cannot even use half of the time Sincerely, [redacted] ***

This customer has had issues but meg will not allow her to work at a home and download NetFlix, I don't know but I suspect that when we reset her equipment it clears the router and it works until it is overwhelmed again I think we have suggested getting a higher speed to her but we can't make her We promise up to meg it does fluctuate like any internet does but we are constantly up grading our equipment and adding more bandwidth I am sorry if a person here was rude with her but we can only help so much when the router and the speed are choices we leave up to the customer I see our most recent work order to her home was Sept 2nd She was not home when the tech came by and he left her a note As far as I can tell that was our last contact with this customer

Complaint: [redacted] I am rejecting this response because: There was no cable running through the windowBut you can go ahead with that assumption As no charges were ever filed and thus I can and will continue with my innocenceNothing was ever proven I was in the wrong.And in the rush of MY dayI called to apologize for the behavior I exerted towards staff on the day in questionSo does a person of any wrong doing do that? Probably not Sincerely, [redacted]

Called customer to discuss situation 3/18/2015.DCI Customer services [redacted]

This person paid collections what was owedHowever my employees refuse to go back to his apartment because he was threatening them I can not force my employees to go to a home they are uncomfortable withAlso this issue was dealt with February 24th of

I was not referring to the case of stealing our cable nor was I referring to the time our employee was taking pictures of the theft. I was referring to the time when the techs came and removed the mistakenly run cable through the window as that would resolve the theft issue. And when he came in the office and yelled at the front office personnel. We have the option to refuse service we are not a utility we are a business. This will be my last response on this issue

As of 03/03/we have had one customer with the name *** *** with the same phone number he provided, who was disconnected back in 08/09/for non payment, and was set to collectionsSecond, we have only one customer at the address *** *** ** ** *** * with not a corresponding name
of who wrote the complaintI checked this person's account at the only address active in that complex , and they have mg internet not mgAlso looking at their modem, it is online and looking well, and did not see any calls or tickets in with our hour internet support In turn, if the customer at that location(the customer who is on the account) can give us a call at *** or call our 24/internet support number at *** we will figure out the issue and resolve it. Thank you, *** ***Davis Communications Inc.***
***

I just investigated this complaint.Unfortunately Linnea didn't see our message on the bill that we would be turning off Analog feeds on Sept1st and if she didn't have a digital TV she would need to come by and pick up a set top box which she has since done.She should have everything up
and running just fine now.Derek recalled her today to check and make sure but there was no answer.Carol C***Office ManagerDavis Communications, Inc.P.SWe are looking into a new after hours tech company

Complaint: ***I am rejecting this response because:
You have never suggested I get a higher speed of internet, actually - you have promised that I should be able to stream at least one video service at a time with 10mgs(Which is all I try to do, because I know FOR SURE I can't watch something on two devices at the same time with my internet connection) I literally turn off the wifi on all of my devices just so that I can watch Netflix on my tvI shouldn't have to do that, but I've just been trying to work with what I've got and make lemonade out of lemons
As for the router, I bought THE EXACT MODEL that you suggested I buy and it did not increase the internet connection one bit.
A tech did come to my home, on the 12th (not the 2nd) and left a message - but I was not informed that I needed to be home for that, so that was a misunderstanding on my part. Currently, my internet was off for hours yesterday and I haven't been home to check it yet todayIf I get home and it is still off today, I will be canceling my service with Davis CommunicationsI am so tired of paying for a service that I cannot even use half of the time.
Sincerely,*** ***

This person paid collections what was owed. However my employees refuse to go back to his apartment because he was threatening them. I can not force my employees to go to a home they are uncomfortable with. Also this issue was dealt with February 24th of

There have been some speed issues at night from the amount
of traffic we are experiencing; we have purchased equipment to help resolve
this issue. If the services have issue all day, then there
is something else causing the problems. We
apologize if this has caused you
stress.
We can give compensation for the last month of service and or you can
disconnect services if you chooseWe do not have any contracts to keep you
locked in to our services We have not
had communication with you since November 2015.
Please contact the office *** or *** so we can discuss
the situation in more detail and resolve the issues
Thank you for your time and concerns
Davis Communications INC
Customer services
*** ***

Complaint: ***I am rejecting this response because:
I appreciate your timely responses and for the most part have had wonderful customer service from you guys (especially during my bout with cancer and I am very grateful for that); however, I have had internet service through Davis Communications on and off for 5+ years now, and I have been paying for 10mg this entire timeI've always had issues with streaming video - on only one deviceI will literally turn off the wifi on ALL of my devices in my house to try and increase the speed to no availI am currently hooked up DIRECTLY TO THE MODEM, so it is not a router/equipment issue, (unless it is an issue with the new modem that you gave me this last spring in the hopes of increasing the speed for me) and my speeds are literally LESS THAN A 1MG! That is completely unacceptable and in my opinion does not constitute a "fluctuation in speeds"I can see maybe 7mg-10mg, but not less than one! (I have attached an image of the speed test with the proof that I am directly connected to the modem in the right hand corner)I feel as if though I am being robbedI am paying for a service I can rarely useNot only do I need the internet for my home business, but you have a monopoly over service in the Cheney area and no other internet company provides internet to my address so I couldn't go to another company if I triedI have called multiple times when I get fed up with the speeds - all of which are documentedNot once have you guys offered any real solutions or any sort of refunds/discounts for services rendered that have not been up to par.
By contacting the Revdex.com, I was hoping to resolve this once and for allI would love nothing more than a good working relationship with you guys.
Sincerely,*** ***

Revdex.com/Davis CommunicationsI have reviewed the response made by the business in reference to complaint ID *** Something was repaired that has provided consistent service since shortly after I made this complaintFor future reference, as a former cable repair employee, I would like to know what was repaired. The company indicates that an amplifier has been removedI never requested removal of any equipment and it remains here. If there is to be consistent and continued service, I accept it and am grateful for it(No one ever told me that service on Murphy Road was outside their parameters.) In the future I hope that Davis employees will be more forthcoming about their service procedures.
Thank you.
*** ***

I don't see anything different from the last note I responded too,
We can reschedule a service call if she would like to call us
But as I look at her service record. The only service call we have received from her was on Sept2nd that was scheduled on the
12th to accommodate her schedule and because we were scheduling weeks out since August due to the return of the College students
The note left on her door instructed her to contact the office to set up a new appointment
I don't see what else we can do at this time. Maybe I missed it but I don't see another solution for us to consider

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I have not had an internet outage at home since the service technician worked on the lines -- which is making it much easier to keep up on my schoolwork.Thank you for your help in getting my problem addressed.
Regards,
*** ***

The problem is we do not service outside city limits
A techlived out Murphy Rdand decided to run the lines out there in the very early 80's
The signal is not designed to run that far and thus there is poor coverage
We have notified the residents more than once that we would be cutting
the service and they have
begged us to stay so we do our best but they know we are not perfect
We still send techs out because sometimes it is something we can fix but in general it is what it is
Jenifer was simply telling him if he is not happy with our service to feel free to look else where, we don't have
contracts and we understand service is what we provide and when we can't do anything to fix it to the customers
satisfaction they have every right to go else where
The last service call he refereed to was to remove an AMP we had tried adding to the line to fix his issue but it turned out it made it worse
HE has called and told us whatever we did fixed everything and he seems to be a happy customer again
Thank you for contacting us on this issue and we always try to make a customer happy
Carol C***
Office Manager

Complaint:
***
I am rejecting this response because: This matter was never closed nor dealt withI never threatened anyoneNow if they feel threatened then maybe knocking on doors prior to taking photos may be a better optionBut when little girls are feeling as though they may being photographed, as a concerned parent, how would you do to handle the situation? Beat them up or call the policeI choose the later.I must insist that I too, was threatened by staff at Davis Communications, when they insisted I was stealing serviceIs that not slander and thus also punishable in the courts? I was not engaging in any criminal activity when this situation transpiredSo those remarks were unprofessional and demeaning
Sincerely,
*** ***

This customer has had issues but meg will not allow her to work at a home and download NetFlix, I don't know but I suspect that when we reset her equipment it clears the router and it works until it is overwhelmed again
I think we have suggested getting a higher speed to her but we
can't make her
We promise up to meg it does fluctuate like any internet does but we are constantly up grading our equipment and adding more bandwidth
I am sorry if a person here was rude with her but we can only help so much when the router and the speed are choices we leave up to the customer
I see our most recent work order to her home was Sept 2nd. She was not home when the tech came by and he left her a note.
As far as I can tell that was our last contact with this customer

Called customer to discuss situation 3/18/2015.DCI Customer services ***

Complaint: ***
I am rejecting this response because: There was no cable running through the windowBut you can go ahead with that assumption As no charges were ever filed and thus I can and will continue with my innocenceNothing was ever proven I was in the wrong.And in the rush of MY dayI called to apologize for the behavior I exerted towards staff on the day in questionSo does a person of any wrong doing do that? Probably not
Sincerely,
*** ***