Capital Financial Group, Inc.

7/20/Re: Revdex.com Case #***, submitted by *** *** To whom it may concern: This letter is in response to the above referenced complaint number filed by *** ***At the time Ms*** turned in her keys, the Regional Supervisor, Eva K***, was present and attempted to
speak to Ms***, but she refusedEva reached out by telephone later, and did not receive a call back There has never been an attempt by *** to deceive applicants and/or residents. *** does not advertise anything that is not offeredIn an effort to preserve the future business relationship between *** and *** *** *** ***, *** will terminate the lease contract entered into by *** *** *** ***Should you have any additional questions, please feel free to email me at ***@allied-orion.com Sincerely, Eva K*** Regional Supervisor Allied-Orion Group ***@allied-orion.com

Revdex.com:
This letter is to inform you that Allied Orion Group, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/2/8:16:PM and assigned ID ***
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
This is 100% a LIE. NO ONE CALLED ME BACK FROM REGIONAL. I called TWO TIMES. NO ONE Has ever bothered to call me back or email me at all. NO ONE EVER tried to resolve this. I was told by the manager that we could go up to the 6th floor then was told by someone else it would cost. That is not accurate. It is a total lie. I expect our deposit back in full. If they continue to refuse, the owner of the property as well as TAA will be contacted on this non sense and lies. I was told many different things that no one ever backed. The regional DID NOT call me back, she did not leave a message if she did. I tried calling her 5 times since the 6th of July to resolve this and not one time was I called back. The manager said we could go to the unit 606 and then someone else said it would cost AFTER the manager had said we would use our special upfront and THAT is what is in the lease. This is a lie. Orion has a reputation for lieing and doing companies and realtors wrong and I can prove this if it has to go to court. They must return the deposit as I gave notice in full. They have my email and my contact and again not once have they reached out to me.[redacted] This was also sent certified mail   
Regards,

Sent: Tuesday, December 27, 2016 10:34 AMSubject: Re: Claim 11772399 for [redacted] at [redacted]     The [redacted] at [redacted] issue was a resident requesting a correction to the charges posted to her account at move out. We made the adjustment and issued a refund for the $35 in...

dispute on 10/19/16. Please let me know if you need any additional details to respond.    Thank you,   Monica

From: Carrie G[redacted] <[redacted]> Subject: [redacted] Complaint ID [redacted] Allied Orion Group Date: August 4, 2016 at 8:37:59 AM PDT In an effort to build and maintain relationships with this company and Ms. [redacted], we agree to refund her deposit and will mail her a a check within the next 30 days. Trisha K[redacted] Regional Vice President, Allied Orion Group Let me know if this is ok or you need Trisha to email you directly. Thank you Carrie S[redacted]