After waiting twice as long as promised for my tile product, when I picked them up I could see at least one tile was broken There response was "just use your sample, we don't check our products on receipt, they just deliver them in the back and no one checks them"
When I got home (my contractor could not be rescheduled and I waited months for his service) more tiles were broke and two were scratched My sample did not match the stock of my order either So I had to install the scratched ones The pattern was also poor since I had 1/3rd of my product unavailable to use I called several times and they kept promising to replace and resupply the damages That was in February! I keep calling to *** and they essentially wrote me off
After waiting twice as long as promised for my tile product, when I picked them up I could see at least one tile was broken There response was "just use your sample, we don't check our products on receipt, they just deliver them in the back and no one checks them"
When I got home (my contractor could not be rescheduled and I waited months for his service) more tiles were broke and two were scratched My sample did not match the stock of my order either So I had to install the scratched ones The pattern was also poor since I had 1/3rd of my product unavailable to use I called several times and they kept promising to replace and resupply the damages That was in February! I keep calling to *** and they essentially wrote me off