This customer purchased an Asus ultrabook from Milwaukee PCon Dec 18th, and included a year manufactures warrantyOnJanuary 7th, the unit came in with bad ac adaptor and thecustomer chose to replace it with a universal power supplyThis resolved thenot plugged in/not charging of the
battery issue at the time The unitcame back in June 2nd no longer turning on, working, chargingthe battery or doing anything. After conducting a preliminary diagnostics,at no charge, it was determined that the unit should be shipped to our Oshkoshlocation, which is the companies certified Asus repair center for furtherdiagnostics (again at no charge)The repair center determined the problem tobe a bad motherboard instead of a possible dc jack issue causing the problem. Since the unit was out of warranty the unitwas shipped back to the local store. Thecustomer was given options as to the repairWe offered to repair the unit atour cost of the motherboard and no charge for labor, which they refused. They felt that the repair should be covered underthe warranty. It was explained to themthat the unit now was a year and a half out of warranty and Asus would notrepair the unit under warrantyIf they feel that this is a warranty issue theywould need to discuss this with Asus. This customer created a case number with Asus supportrequesting Asus to cover the repair expense of the unit even though it is outof standard yr warranty. Asus was contacted and they explained to the customerthat they can look at the laptop but may not repair the unit under warranty We offered to give the customer a loanerlaptop which they refused, but requested we transfer their data to a flashdrive, which we did at no cost to the customer except for the cost of the flashdrive ($including tax). We contacted Asus on the customer’s behalf and explained thesituation to them. Again Asus statedthat they would look at the laptop but would not give an answer as to whetheror not they would repair the unit under warranty. They provided the case number ofN150626962. Asus did agree to pay forthe next day shipping and expedite the service. Atthis time we have done everything we can to assist the customer with thisrepair. We have gone above and beyond inassisting the customer with this repair on a unit that was out of warranty withthe manufacturer, at no cost to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The detail of events is not correct The new power cord did not help the situation, and it did not fix it by any meansI have been informed that the only reason that a majorcomponent like a circuit board would go out that early in the life of the computer is that ASUS has used a refurbished circuit board, which I feel they should be investigated for, because there are a ton of complaints with the quality of their products, in which most of them are due to bad parts in new productsI truly think this company is not looking out for their customers best interestThey have not gone beyond any expectations for a consumerThey truly dont care about their customers I will spread the word of my experience with this bad purchase and the horrible customer serviceBuyer Beware!!
Regards,
*** ***
This customer purchased an Asus ultrabook from Milwaukee PCon Dec 18th, and included a year manufactures warrantyOnJanuary 7th, the unit came in with bad ac adaptor and thecustomer chose to replace it with a universal power supplyThis resolved thenot plugged in/not charging of the
battery issue at the time The unitcame back in June 2nd no longer turning on, working, chargingthe battery or doing anything. After conducting a preliminary diagnostics,at no charge, it was determined that the unit should be shipped to our Oshkoshlocation, which is the companies certified Asus repair center for furtherdiagnostics (again at no charge)The repair center determined the problem tobe a bad motherboard instead of a possible dc jack issue causing the problem. Since the unit was out of warranty the unitwas shipped back to the local store. Thecustomer was given options as to the repairWe offered to repair the unit atour cost of the motherboard and no charge for labor, which they refused. They felt that the repair should be covered underthe warranty. It was explained to themthat the unit now was a year and a half out of warranty and Asus would notrepair the unit under warrantyIf they feel that this is a warranty issue theywould need to discuss this with Asus. This customer created a case number with Asus supportrequesting Asus to cover the repair expense of the unit even though it is outof standard yr warranty. Asus was contacted and they explained to the customerthat they can look at the laptop but may not repair the unit under warranty We offered to give the customer a loanerlaptop which they refused, but requested we transfer their data to a flashdrive, which we did at no cost to the customer except for the cost of the flashdrive ($including tax). We contacted Asus on the customer’s behalf and explained thesituation to them. Again Asus statedthat they would look at the laptop but would not give an answer as to whetheror not they would repair the unit under warranty. They provided the case number ofN150626962. Asus did agree to pay forthe next day shipping and expedite the service. Atthis time we have done everything we can to assist the customer with thisrepair. We have gone above and beyond inassisting the customer with this repair on a unit that was out of warranty withthe manufacturer, at no cost to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The detail of events is not correct The new power cord did not help the situation, and it did not fix it by any meansI have been informed that the only reason that a majorcomponent like a circuit board would go out that early in the life of the computer is that ASUS has used a refurbished circuit board, which I feel they should be investigated for, because there are a ton of complaints with the quality of their products, in which most of them are due to bad parts in new productsI truly think this company is not looking out for their customers best interestThey have not gone beyond any expectations for a consumerThey truly dont care about their customers I will spread the word of my experience with this bad purchase and the horrible customer serviceBuyer Beware!!
Regards,
*** ***