Capital Granite & Marble, Inc. Reviews (4)
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Capital Granite & Marble, Inc. Rating
Address: 25325 State Highway 23, Saint Cloud, Minnesota, United States, 56301
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Submitted by Lori [redacted], Sales Manager? We responded to the homeowner / contractor's request to address the issue of the crack that developed in their fireplace mantle, agreeing to pull it out and repair it? After reviewing the details, we found their original design would not be
suitable for reinstall and developed an alternate plan for repair / replacement? Immediately following the removal, a large complicated project was released into our production facility, which delayed the completion of this project? We were unable to provide a confirmed installation date as a result of this? This information was not properly communicated to the contractor / client.I spoke with our contractor last Friday about the project and reached out to the homeowner via email, urging her to contact me directly? We spoke amicably this morning and she was satisfied that we are to complete the project tomorrow? Her main concern appeared to be the lack of proper communication which has been resolved
Submitted by Lori [redacted], Sales Manager We responded to the homeowner / contractor's request to address the issue of the crack that developed in their fireplace mantle, agreeing to pull it out and repair it. After reviewing the details, we found their original design would not be...
suitable for reinstall and developed an alternate plan for repair / replacement. Immediately following the removal, a large complicated project was released into our production facility, which delayed the completion of this project. We were unable to provide a confirmed installation date as a result of this. This information was not properly communicated to the contractor / client.I spoke with our contractor last Friday about the project and reached out to the homeowner via email, urging her to contact me directly. We spoke amicably this morning and she was satisfied that we are to complete the project tomorrow. Her main concern appeared to be the lack of proper communication which has been resolved.