Initial Business Response / [redacted] (1000, 6, 2015/10/22) */ Revdex.com Attention: Mr [redacted] Henson/Director of Dispute Resolution Thursday, October 22ND, Good Afternoon [redacted] , I received your email from 10/13/in reference to Case Number [redacted] for Mr*** [redacted] pertaining to his complaint about missing audio and electronic equipment Included with this email is an attachment of HDC Customer Complaint Form completed by Mr [redacted] on 10/12/15, HDC Employee Explanation completed by HDC Employees who are aware of the details of Mr [redacted] complaint dated 10/12/and a HDC Personal Property Inventory Report completed by HDC Employee in reference to Mr [redacted] personal property dated 9/24/ Home Detective Company's position is Mr [redacted] property including the audio and electronic equipment was delivered as well as his vehicle to the Greensboro Auto Auction on 9/28/We take the position that Home Detective Company did no wrong and will communicate this to Mr*** Please advise if additional information is need Best Personal Regards Gary BD [redacted] Executive Director Home Detective Company Office: [redacted] Cell: [redacted] Email: [redacted] @hdc1922.com
Initial Business Response / [redacted] (1000, 7, 2014/03/05) */ Mr [redacted] ***, Director of Home Dective Company, Inccame by Revdex.com office to provide updateThe business is currently in contact with the consumer attempting to resolve the disputeMr [redacted] will be obtaining a status update from his employee working on this matter and provide additional information within a week Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Was sent a Claim Waiver form and $check 1/(which I have not cashed) due to not receiving the Car Security (NEW)Device Replacement which was promised to me back in January Since they are having a problem replacing my club they can send me a company check for $I will only accept company check or money order for $since this issue has lasted over monthsI have been more than cooperative to remedy this issue Final Consumer Response / [redacted] (4200, 13, 2014/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We had given the complete address including the number unit that we live in twiceWe received a check with my correct unit number from your companyThat is poor excuse for not sending the Club device to the correct unitIf the unit is not equal to what was damaged I will refuse the item and file another complaint and I will also file a complaint with the NC Attorney General for violation of rights and damaged property Final Business Response / [redacted] (4000, 29, 2014/06/18) */ Revdex.com Attention: [redacted] Wednesday, June 18TH, Good Morning [redacted] , I just spoke with [redacted] our Fleet Manager and he stated that the Replacement Item for Mr [redacted] is schedule to be delivered Thursday, June 19TH, The reason why there was a delay with Mr [redacted] receiving his Replacement Item was because (2) Delivery Attempts were unsuccessful The first attempt was unsuccessful due to an incomplete address that was provided by Mr***; in which later was correctedThe second attempt was unsuccessful because no one was available at the residence of Mr [redacted] to sign for the packageWith the scheduled delivery tomorrow we instructed the Delivery Company to leave the package without signature If you have any additional questions please feel free to contact our Office at X (XXX) XXX - XXXX [redacted] , we Thank You and Appreciate your consideration in this matter Sincerely, [redacted] Administrative Assistant Home Detective Company
Initial Business Response / [redacted] (1000, 7, 2014/04/04) */ Mr [redacted] of Home Detective called Revdex.com on 4/4/to discuss this complaintHe indicated he will be issuing a refund in the amount of $within the next few business days, likely Monday of next week
Initial Business Response / [redacted] (1000, 6, 2015/10/22) */ Revdex.com Attention: Mr [redacted] Henson/Director of Dispute Resolution Thursday, October 22ND, Good Afternoon [redacted] , I received your email from 10/13/in reference to Case Number [redacted] for Mr*** [redacted] pertaining to his complaint about missing audio and electronic equipment Included with this email is an attachment of HDC Customer Complaint Form completed by Mr [redacted] on 10/12/15, HDC Employee Explanation completed by HDC Employees who are aware of the details of Mr [redacted] complaint dated 10/12/and a HDC Personal Property Inventory Report completed by HDC Employee in reference to Mr [redacted] personal property dated 9/24/ Home Detective Company's position is Mr [redacted] property including the audio and electronic equipment was delivered as well as his vehicle to the Greensboro Auto Auction on 9/28/We take the position that Home Detective Company did no wrong and will communicate this to Mr*** Please advise if additional information is need Best Personal Regards Gary BD [redacted] Executive Director Home Detective Company Office: [redacted] Cell: [redacted] Email: [redacted] @hdc1922.com
Initial Business Response / [redacted] (1000, 7, 2014/03/05) */ Mr [redacted] ***, Director of Home Dective Company, Inccame by Revdex.com office to provide updateThe business is currently in contact with the consumer attempting to resolve the disputeMr [redacted] will be obtaining a status update from his employee working on this matter and provide additional information within a week Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Was sent a Claim Waiver form and $check 1/(which I have not cashed) due to not receiving the Car Security (NEW)Device Replacement which was promised to me back in January Since they are having a problem replacing my club they can send me a company check for $I will only accept company check or money order for $since this issue has lasted over monthsI have been more than cooperative to remedy this issue Final Consumer Response / [redacted] (4200, 13, 2014/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) We had given the complete address including the number unit that we live in twiceWe received a check with my correct unit number from your companyThat is poor excuse for not sending the Club device to the correct unitIf the unit is not equal to what was damaged I will refuse the item and file another complaint and I will also file a complaint with the NC Attorney General for violation of rights and damaged property Final Business Response / [redacted] (4000, 29, 2014/06/18) */ Revdex.com Attention: [redacted] Wednesday, June 18TH, Good Morning [redacted] , I just spoke with [redacted] our Fleet Manager and he stated that the Replacement Item for Mr [redacted] is schedule to be delivered Thursday, June 19TH, The reason why there was a delay with Mr [redacted] receiving his Replacement Item was because (2) Delivery Attempts were unsuccessful The first attempt was unsuccessful due to an incomplete address that was provided by Mr***; in which later was correctedThe second attempt was unsuccessful because no one was available at the residence of Mr [redacted] to sign for the packageWith the scheduled delivery tomorrow we instructed the Delivery Company to leave the package without signature If you have any additional questions please feel free to contact our Office at X (XXX) XXX - XXXX [redacted] , we Thank You and Appreciate your consideration in this matter Sincerely, [redacted] Administrative Assistant Home Detective Company
Initial Business Response / [redacted] (1000, 7, 2014/04/04) */ Mr [redacted] of Home Detective called Revdex.com on 4/4/to discuss this complaintHe indicated he will be issuing a refund in the amount of $within the next few business days, likely Monday of next week