Initial Business Response /* (1000, 6, 2014/08/04) */
Monday, August 4TH,
Good Morning Mr***
For the Case #XXXXXXXX reference to *** *** we show that Ms*** redeemed her vehicle on 7/22/and paid nothing
Please advise how this matter should be handledI
await your instructions
NC Friends,
*** ***
Director
Home Detective Company
Initial Business Response /* (1000, 8, 2016/09/07) */
From: Gina F* (mailto:***.com)
Sent: Tuesday, September 06, 4:PM
To: '***'
Subject: RE: Case #***: *** ***
Good Afternoon again ***,
On case # *** We observe only $of a total amount $was paid in June
We offer as a settlement that we refund 50% of the $Amount of refund of $
Please advise if this acceptableThank you for your patients
NC Friends,
Gary D***
Initial Consumer Rebuttal /* (2000, 10, 2016/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think that is reasonable, because there should be a charge but I should've been able to get my car right away when I paid to get it back
Initial Business Response /* (1000, 11, 2015/01/30) */
***Revdex.com Note: See supporting documentation provided by Home Detective Company attached in the online complaint forum.***
Mr*** of Home Detective Company met with Revdex.com on Jan30, to provide response to this
complaint
*** *** *** *** *** *** authorized repossession of the vehicle on Dec10, The vehicle was repossessed DecThe vehicle was transferred to *** *** *** Dec
Four bags of personal property were collected from the vehicle and they are still in possession of Home Detective CompanyThe personal property is being stored at our facility located at *** US *** *** S *** Oaks, NC XXXXX, phone number XXX-XXX-XXXXComplainant can contact us to come and collect personal propertyAppointments for collection can be made by contacting Mr*** at XXX-XXX-XXXXItems will be donated to a charitable organization after days from the date of collection
This complaint should rest with *** *** *** *** *** ***, the authorizing agent not, Home Detective Company
Initial Business Response /* (1000, 7, 2014/03/05) */
Mr. [redacted], Director of Home Dective Company, Inc. came by Revdex.com office to provide update. The business is currently in contact with the consumer attempting to resolve the dispute. Mr. [redacted] will be obtaining a status update from his...
employee working on this matter and provide additional information within a week.
Initial Consumer Rebuttal /* (3000, 9, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Was sent a Claim Waiver form and $10.00 check 1/14 (which I have not cashed) due to not receiving the Car Security (NEW)Device Replacement which was promised to me back in January 2013. Since they are having a problem replacing my club they can send me a company check for $164.00. I will only accept company check or money order for $164.00 since this issue has lasted over 3 months. I have been more than cooperative to remedy this issue.
Final Consumer Response /* (4200, 13, 2014/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had given the complete address including the number unit that we live in twice. We received a check with my correct unit number from your company. That is poor excuse for not sending the Club device to the correct unit. If the unit is not equal to what was damaged I will refuse the item and file another complaint and I will also file a complaint with the NC Attorney General for violation of rights and damaged property.
Final Business Response /* (4000, 29, 2014/06/18) */
Revdex.com
Attention: [redacted]
Wednesday, June 18TH, 2014
Good Morning [redacted],
I just spoke with [redacted] our Fleet Manager and he stated that the Replacement Item for Mr. [redacted] is schedule to be delivered Thursday, June 19TH, 2014. The reason why there was a delay with Mr. [redacted] receiving his Replacement Item was because (2) Delivery Attempts were unsuccessful.
The first attempt was unsuccessful due to an incomplete address that was provided by Mr. [redacted]; in which later was corrected. The second attempt was unsuccessful because no one was available at the residence of Mr. [redacted] to sign for the package. With the scheduled delivery tomorrow we instructed the Delivery Company to leave the package without signature.
If you have any additional questions please feel free to contact our Office at X (XXX) XXX - XXXX. [redacted], we Thank You and Appreciate your consideration in this matter.
Sincerely,
[redacted]
Administrative Assistant
Home Detective Company
Initial Business Response /* (1000, 7, 2014/04/04) */
Mr. [redacted] of Home Detective called Revdex.com on 4/4/14 to discuss this complaint. He indicated he will be issuing a refund in the amount of $30.00 within the next few business days, likely Monday of next week.
Initial Business Response /* (1000, 6, 2015/10/22) */
Revdex.com
Attention: Mr. [redacted] Henson/Director of Dispute Resolution
Thursday, October 22ND, 2015
Good Afternoon [redacted],
I received your email from 10/13/15 in reference to Case Number [redacted] for Mr. [redacted]...
[redacted] pertaining to his complaint about missing audio and electronic equipment.
Included with this email is an attachment of HDC Customer Complaint Form completed by Mr. [redacted] on 10/12/15, HDC Employee Explanation completed by HDC Employees who are aware of the details of Mr. [redacted] complaint dated 10/12/15 and a HDC Personal Property Inventory Report completed by HDC Employee in reference to Mr. [redacted] personal property dated 9/24/15.
Home Detective Company's position is Mr. [redacted] property including the audio and electronic equipment was delivered as well as his vehicle to the Greensboro Auto Auction on 9/28/15. We take the position that Home Detective Company did no wrong and will communicate this to Mr. [redacted].
Please advise if additional information is need.
Best Personal Regards.
Gary B. D[redacted]
Executive Director
Home Detective Company
Office: [redacted]
Cell: [redacted]
Email: [redacted]@hdc1922.com
Initial Business Response /* (1000, 6, 2014/08/04) */
Monday, August 4TH,
Good Morning Mr***
For the Case #XXXXXXXX reference to *** *** we show that Ms*** redeemed her vehicle on 7/22/and paid nothing
Please advise how this matter should be handledI
await your instructions
NC Friends,
*** ***
Director
Home Detective Company
Initial Business Response /* (1000, 8, 2016/09/07) */
* (mailto:***.com)
From: Gina F
Sent: Tuesday, September 06, 4:PM
To: '***'
Subject: RE: Case #***: *** ***
Good Afternoon again ***,
On case # *** We observe only $of a total amount $was paid in June
We offer as a settlement that we refund 50% of the $Amount of refund of $
Please advise if this acceptableThank you for your patients
NC Friends,
Gary D***
Initial Consumer Rebuttal /* (2000, 10, 2016/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think that is reasonable, because there should be a charge but I should've been able to get my car right away when I paid to get it back
Initial Business Response /* (1000, 11, 2015/01/30) */
***Revdex.com Note: See supporting documentation provided by Home Detective Company attached in the online complaint forum.***
Mr*** of Home Detective Company met with Revdex.com on Jan30, to provide response to this
complaint
*** *** *** *** *** *** authorized repossession of the vehicle on Dec10, The vehicle was repossessed DecThe vehicle was transferred to *** *** *** Dec
Four bags of personal property were collected from the vehicle and they are still in possession of Home Detective CompanyThe personal property is being stored at our facility located at *** US *** *** S *** Oaks, NC XXXXX, phone number XXX-XXX-XXXXComplainant can contact us to come and collect personal propertyAppointments for collection can be made by contacting Mr*** at XXX-XXX-XXXXItems will be donated to a charitable organization after days from the date of collection
This complaint should rest with *** *** *** *** *** ***, the authorizing agent not, Home Detective Company
Initial Business Response /* (1000, 7, 2014/03/05) */
Mr. [redacted], Director of Home Dective Company, Inc. came by Revdex.com office to provide update. The business is currently in contact with the consumer attempting to resolve the dispute. Mr. [redacted] will be obtaining a status update from his...
employee working on this matter and provide additional information within a week.
Initial Consumer Rebuttal /* (3000, 9, 2014/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Was sent a Claim Waiver form and $10.00 check 1/14 (which I have not cashed) due to not receiving the Car Security (NEW)Device Replacement which was promised to me back in January 2013. Since they are having a problem replacing my club they can send me a company check for $164.00. I will only accept company check or money order for $164.00 since this issue has lasted over 3 months. I have been more than cooperative to remedy this issue.
Final Consumer Response /* (4200, 13, 2014/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had given the complete address including the number unit that we live in twice. We received a check with my correct unit number from your company. That is poor excuse for not sending the Club device to the correct unit. If the unit is not equal to what was damaged I will refuse the item and file another complaint and I will also file a complaint with the NC Attorney General for violation of rights and damaged property.
Final Business Response /* (4000, 29, 2014/06/18) */
Revdex.com
Attention: [redacted]
Wednesday, June 18TH, 2014
Good Morning [redacted],
I just spoke with [redacted] our Fleet Manager and he stated that the Replacement Item for Mr. [redacted] is schedule to be delivered Thursday, June 19TH, 2014. The reason why there was a delay with Mr. [redacted] receiving his Replacement Item was because (2) Delivery Attempts were unsuccessful.
The first attempt was unsuccessful due to an incomplete address that was provided by Mr. [redacted]; in which later was corrected. The second attempt was unsuccessful because no one was available at the residence of Mr. [redacted] to sign for the package. With the scheduled delivery tomorrow we instructed the Delivery Company to leave the package without signature.
If you have any additional questions please feel free to contact our Office at X (XXX) XXX - XXXX. [redacted], we Thank You and Appreciate your consideration in this matter.
Sincerely,
[redacted]
Administrative Assistant
Home Detective Company
Initial Business Response /* (1000, 7, 2014/04/04) */
Mr. [redacted] of Home Detective called Revdex.com on 4/4/14 to discuss this complaint. He indicated he will be issuing a refund in the amount of $30.00 within the next few business days, likely Monday of next week.
Initial Business Response /* (1000, 6, 2015/10/22) */
Revdex.com
Attention: Mr. [redacted] Henson/Director of Dispute Resolution
Thursday, October 22ND, 2015
Good Afternoon [redacted],
I received your email from 10/13/15 in reference to Case Number [redacted] for Mr. [redacted]...
[redacted] pertaining to his complaint about missing audio and electronic equipment.
Included with this email is an attachment of HDC Customer Complaint Form completed by Mr. [redacted] on 10/12/15, HDC Employee Explanation completed by HDC Employees who are aware of the details of Mr. [redacted] complaint dated 10/12/15 and a HDC Personal Property Inventory Report completed by HDC Employee in reference to Mr. [redacted] personal property dated 9/24/15.
Home Detective Company's position is Mr. [redacted] property including the audio and electronic equipment was delivered as well as his vehicle to the Greensboro Auto Auction on 9/28/15. We take the position that Home Detective Company did no wrong and will communicate this to Mr. [redacted].
Please advise if additional information is need.
Best Personal Regards.
Gary B. D[redacted]
Executive Director
Home Detective Company
Office: [redacted]
Cell: [redacted]
Email: [redacted]@hdc1922.com