Capital Home Improvements

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I was not contacted immediately upon notification of the leakage The leakage started on 6/19/ I finally received a call from Paul Conklin on 8/only after filing this complaint He states in his response that the roof was installed following manufacturing guidelines, but he told me he "fired" the foreman Kevin that installed it because of the poor job he did I will not be satisfied until the repair work is actually done, at this point, the contractor's word means nothing I still have not received the guarantee via email nor a hard copy in the mail I will not mark this complaint resolved until the actions promised are completed
Regards,
*** ***

*** *** Original Copy of the Signed and Witnessed Contracted Work Completion Verification Form.Complaint ID: *** I will also provide a copy of the check for the stated refund amount of $1,hopefully later todayUnfortunately my online banking is down for routine maintenance at the
moment...Regards,Paul ***Owner Capital Home Improvements

We have made arrangements to be at Mr*** property on Saturday August 26th, in order to address and resolve any and all grievancesAs we stated in our original response, we addressed the complaint as soon as we were made aware of it by the Revdex.com.As for the warranty dispute, I have attached copies of our detailed receipts for the warranty registration as well as the shipping confirmation from *** *** for said warranty The attachments also include the date & time of the warranty registration by Capital Home Improvements, and it includes a unique and specific warranty registration number for your records and verification purposes If you have not responded to the email sent to you by *** *** regarding the need to verify your email address in order to access the online portal, you will need to do so

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I do not accept this as the leaks were NEVER fixed they are not new leaks they are the same leaks I have pictures of the damage that it has Caused I had never agreed on the aspestis test or anything of the sort he told me that my money I paid wS gone and off the table I asked him to leave we are through talking I am not satisfied at all The work he did to keep the birds out ruined the appearance of my home!!! I thought a child had done it! No I am not happy it has never been fixed!

The roof was complely done wrong they destoyed my $5,gittuers which I had to have replacedThey used singles over my front proch in which they should have use rollcut three holes in my roof stuck a pice of by and nailed a pice of particale board to itleft nails over my diveway which had to have a tire replaced which they did pay for and I have another tire problemsThey didn't pull the permit to start the jobI paid for a complete tear off I should have a new roof not asking them to come back to patch patchessingled over rotted woodI need a full refund so I can get my roof done properly

Dear Mr***, I am writing with reference to the complaint you made concerning your experience with Capital Home Improvements on October 5, 2014, October 27, 2014, and November 5, First of all, I apologize for the problems created by our failureWe take great care to ensure that
important matters such as this are properly managed, although due to a weakness in our employee oversight procedures during that time, on those occasions we had clearly not succeeded in meeting your expectationsWords cannot express how truly sorry I am for the anxiety, frustration, and inconvenience that you experienced. This is especially saddening because Capital Home Improvements was founded on the premise of bringing quality standards and integrity back to the construction trade, and making the experience of working with a home improvement contractor enjoyable and easier for everyone who chooses to hire usWe are committed to you, our valued customer, and have taken immediate, corrective steps to regain your confidence in usWe would just like to let you know that we take our customer feedback very seriously as we are always striving for complete customer satisfaction and welcome any opportunity to improveAfter reviewing your desired settlement proposal, we have decided that your request is both reasonable and fair. Therefore, we have issued a check to you in the amount of $ 1,and have attempted to contact you on two separate occasions in order to facilitate your request for the ladder removal and to get the product information for your desired replacement ladderPlease contact us at your earliest convenience so that we may fulfill our commitment to you, or should you have any further causes for concernYours sincerely, Paul Conklin Owner ***

We (Capital Home Improvements) installed a new [redacted] 50-year transferable warranty roofing system for Mr. [redacted].  We completed the project utilizing proper installation technique recommended by the manufacturer, and it was completed in a timely manner and without incident....

 Immediately upon learning of a possible issue with the workmanship and/or installation through the Revdex.com, Mr. [redacted] was contacted and we are set to meet with him and fix any issues that have arisen.  Mr. [redacted] has also been emailed his [redacted] warranty, and his hard copy has been shipped from [redacted] as well - at our expense.  We will update this response once we have satisfied Mr. [redacted]'s expectations, as we aim to do with each of our customers.

July 2015 original scope of work:
1. Replace select sections of soffits and fascia
2. Case and trim multiple windows
3. Repair hanging gutters
Total $7,845.00
4. Repair 70+ year old, leaking roof
Total $2,995.00
Between 2015 and 2017: Capital Home Improvements roofers were called back three...

(3) times to
patch new leaks and seal an area of fascia (not previously repaired by Capital Home Improvements) to
keep birds from entering. Although the aforementioned repairs amounting to $1,300.00 and were
never paid by the customer, Capital Home Improvements roofers continued to return at the
customer’s request to repair newly developed leaks three (3)separate times.
July 2017: The general manager and lead foreman from Capital Home improvements drove from
Syracuse to customer’s home in Geneva to assess and repair yet another new leak around a dormer.
Upon a thorough inspection it was apparent the 70+ year old slate shingle roof was so brittle it was
beyond further repair. The General Manager explained the situation to the customer. He then laid out
an action plan as follows:
1. Have a certified abate team test the roof shingles for asbestos content
2. If asbestos is found the abate team would remove and depose of the roof shingles according to
state and environmental law.
3. Capital Home Improvements would then provide the customer a bid to install a new roof with the
understanding that Capital Home Improvements would absorb as much of the previous repair costs as
possible and represent that in the bid.
4. Upon receiving Capital Home Improvements bid, the customer would be free to collect completive
bids and work with the contractor of her choice, with no further payment obligation to Capital Home
Improvements regarding unpaid repair cost of $1,300.00 for the three previous repairs.
5. In the event that asbestos was found, Capital Home Improvements would provide the same bid
considerations minus the cost of removing and disposing of the contaminated roofing shingles that
would have be done by a licensed certified agency.
The customer agreed to the plan of action and indicated she would contact the necessary agency to
test for asbestos.
 We feel that a refund in not appropriate in that:
1. We completed the original scope of work
2. We went back three (3) times to fix new leaks
3. We were never compensated for the new repairs
4. We offered to bid the new roof with considerations of the customer’s previous repair costs, dismiss
the outstanding amount due to us, and try to absorb as much of the previous roof repair costs as possible
represented in a written bid.
5. The customer made no further attempt to execute our agreed action plan. We have yet to hear
back regarding the test findings.
However, Capital Home Improvements is still willing to honor the action plan we set forth above.
Sincerely,
Capital Home Improvements Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]