Capital Hotels

From: [redacted] < [redacted] @ [redacted] .com>Date: Mon, Apr 11, at 1:PMSubject: Closing complaint # [redacted] - Washington DC areaTo: "[email protected]" To whom this may concern:I would like to close the complaint # [redacted] for Beacon Hotel in Washington DC as "satisfied"I received an email from their Director of SalesAfter informing them that I had taken this matter to the Revdex.com and also [redacted] to dispute the charge, they have refunded us the unused days on the reservationKind regards, [redacted]

I booked using *** for a girls trip to the cityI paid in advance (Which are really overpriced now having stayed there)I called the week before to add my friend to the reservation so that she could check in before me, and asked them if they needed a credit card I would be in soon after and they would use mine for the reservationThey agreedWhen my friend arrived the receptionist told her she wasn't on the reservation and I needed to call to add herThen when I called they had me on hold times before telling me that she had already checked inThen they took her credit card placed a hold on it, even though they said they weren't going to do thatThey said they were only going to hold it until I arrivedI gave them my card to add and they still kept the hold on her cardSo now holds were placed for one roomThen the room was terribleThe wallpaper was pealing and it was really small! the Bathrooms don't have doors that close all the way and the wifi and the cable were

The *** *** in ** charged a $The hotel said that the hold was for incidentals that should have been reversed but was posted to my accountI have left multiple voicemails with their accounting department and managers, and every time I call back they put me on hold for a seemingly indefinite period of timeMy feeling is that they are hoping that I forget about the charge and give up, and I am receiving the runaround for this charge

We are a Dermatology clinic and sent one of our Nurse Practitioners, *** *** to a medical conference in Washington DCThe medical conference was organized by *** - *** *** ** *** and therefore dermatologists from across the nation were in the cityThe Beacon Hotel was one of the recommended hotels on ***'s website and we reserved a room for *** ***She stayed in Room ***After her first night, she found a bed bug in her roomShe took pictures and a videoShe immediately called security who came and flushed the bug down the toiletAlisa also decided to check out of the hotel the same dayShe was told during check out that she would not be charged for the remaining days on her reservationHowever, our business card was charged $for the days she did not stay in the hotel
On March 16, I called the hotel and talked to assistant manager Steve RipaiI explained the situation to himHe gave me his cell number so I could text him the photos

On August 31, 2016, I made an online prepaid reservation at this hotel for a two night stay on October and 22, A friend was getting married in Washington DC Unfortunately, the friend called off his weddingOn October 13, 2013, I called the hotel and asked to cancel the reservation and be refunded I explained to them the reasonThey refused any refund I do not understand how a hotel reservation can be "non-refundable" especially one that is not refundable when the hotel is given over a weeks notice of cancellation

| quite do not understand why Dr***, have sanctioned and approved *** ***'s posting negative accusations on social media that is absolutely libelous and defamatory on behalf *** *** *** have taken this accusation on as his own initiative, and do so on hearsay, not the billing issue but the bed-bug, as this insect was not a bed bug (please see images below from the guest) and we have gone through an inspection.*** *** was never a guest at the Beacon HotelHis commentary on behalf of *** *** is purely hearsay, purposely damaging and libelousAs you can see from phone record below I did on several occasions placed a call to *** ***Yes | did talk to *** *** from *** ***I did my best in the most professional manner to deal with the situation and *** *** but his tone was very unpleasant.Regarding the incident of the possibility of bed bugs in room the guest room during her stay, the room was immediately put out of order (not rental)We had a staff evaluation conducted and the result was no sighting of bedbugsWe also placed an emergency call to our pest control company ***A tech was dispatched and a thorough professional examination was done on the roomThe findings were truly conclusive, that there was no siting or any sign of bed bugs ever present in the roomThe Security Officer who also assisted the guest that night also confirm to the guest that the insect she was looking at was not a bed bugHe picked up the insect, you can see below, and discard it.*** ***, the office manager at *** ***, *** *** * *** ***, Salt Lake City, UT ***, should not be in the position of threating or abusing peopleIf he claimed that *** *** is being treated for bedbug bites than he should be able to provide some evident that this occurred.We take every step including staff training and implementing professional preventative programs to insure our guests’ comfortThe Beacon Hotel is firmly committed to guest satisfaction and the guest experience

From: [redacted]<[redacted].com>Date: Mon, Apr 11, 2016 at 1:43 PMSubject: Closing complaint #[redacted] - Washington DC areaTo: "[email protected]" <[email protected]>To whom this may concern:I would like to close the complaint #[redacted] for Beacon Hotel in Washington DC...

as "satisfied". I received an email from their Director of Sales. After informing them that I had taken this matter to the Revdex.com and also [redacted] to dispute the charge, they have refunded us the 2 unused days on the reservation. Kind regards,[redacted]

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