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Capital Live Scan Reviews (1)

Review: The quote over the phone was $10 per card for a paper fingerprint card to get done. When I got there they charged me $15 per card.

On 8/1/13 my wife called and asked if they did "wet prints"; the receptionist did not know what that meant so my wife said "ink cards not live scan". The lady said, "yes we do ink cards and the charge is $10 per card." I went there on the next day, 8/2, and had my fingerprints done. When I went to pay, they said it was $30, $15 per card. I said my wife called yesterday and they quoted her $10. My wife called back today to question the price difference and the person who answered they phone said, "they must not have understood what you meant." My wife was very specific and I would have gone to another place had we been quoted the correct price in the first place.Desired Settlement: Refund me the $10 that was overcharged from the quote the day before.

Business

Response:

Business' Initial Response

We are training a couple of new Techs and I it is my guess their was a communication issue on my end. Please accept my apology. If you can come into my office at 5706 Broadway after 10 am and speak to [redacted] I will refund, in cash the entire 30 dollars for your trouble. It is important that you are satisfied with this resolution. If you wish to speak to me personally, my personal cell number is (XXX)XXX-XXXX. Again I am sorry for the confusion on our part and the time this has caused you to spend.

Consumer's Final Response

This has been resolved, we are going today to get the $30 refund. Thank you for your help, please change the post to this complaint has been resolved. Thank you.

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Description: Fingerprinting

Address: 5706 Broadway, Sacramento, California, United States, 95820-1852

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