Capital Movers has spoken with [redacted] and his wife [redacted] regarding the damages that were caused by our movers during the initial move out on April 6th It did take us several days before the wood floors and the walls that were damaged from moving furniture were fixed due to Mr [redacted] having a few scheduling conflicts with his wife therefore prolonging the repair time for walls and the floorMr [redacted] did call my office on May 19th to be exact once he finished meeting with his insurance adjuster from what I understandI am still unclear why Mr [redacted] contacted his insurance first instead of calling Capital Movers immediately if he felt we were liable for the issueThe only reason why I can gather that he called his home owners insurance first was due to the fact that he knew that Capital Movers does not cover any kind of water damaged or plumbing issues to his homeOur moving liability is was his actual furniture that was loaded on and off our truck as well as he was insured during transit to the new locationThis was all explained to him prior his move date via phone as well as when he signed off on our contract that clearly states the movers liability for any move in the State of TexasI did try to work with Mr [redacted] in the beginning to repair the wall from which he said my guys damaged but he refused the original contractors service that came out to fix the damages so at this point Capital Movers is no longer involved in trying to repair a damage that the company is not liable for anyway seeing that we DO NOT hook up washer and dryers due to these very issues and never hooked Mr [redacted] 's washer and dryer up in his homeEven on the original contract it doesn't state anywhere on the paperwork that we hooked a washer and dryer upI can and will provide pictures and receipts showing that Capital Movers took care of the damages we caused as well as I will continue to consult with the company attorney on the issue as well as Mr [redacted] has his contact info if he feels the need to go furtherAs a small business owner I Do take care of any and all issues caused by my movers but I am not willing to take the fall for something my movers didn't doI would love to work with Mr [redacted] on giving him a refund on his moving services if he feels he wants his money back but in no way will I be bullied into paying for his or his wifes actions
Capital Movers is not addressing the issue of damage to any property considering that that is something that is covered under the home owner/renters insurance as well as we cannot refund the client based on emotionsWe do however take full responsibility in the matter hence us offering the refund that was originally offered based off the $on the pound for the items that were damaged that was agreed upon at the time of the jobThis was explained to the client previously as well as holds up in any court of law considering that it is the Law put in place by Texas Motor Carriers Division (Household Goods Movers)As well as the contract that was signed off on by both parties acknowledging the rules and regulations prior to the move
Complaint: ***
I am rejecting this response because:
The first time there was any discussion of the furniture needing to be "devastated" prior to it being replaced was in your April 9th e-mail response, which was the first time I had heard back from you (you even state in the e-mail that you had been out of town for a while)Prior to that I was trying to get a response from you or ***And I didn't even receive the $check until last Friday (April 25th), after I had contacted Revdex.com!
With regard to the additional insurance I purchased from you, it was presented to me as a way to increase the coverage from $per pound to 100% coverage.
I've already stated that I'm willing to compromise on this, but I believe I should receive the $reimbursement for the cost of the additional (worthless) insurance plus an additional amount for the cost of the pecan armoireThe cost of the furniture was well over $when purchasedAt this point the $offered (+ $for the attempted repair) doesn't even represent one quarter of the cost to me!
I've included photos of the damages to the armoire to show that it was more than "cosmetic" damage
Regards,
*** ***
Capital Movers has spoken with this client on several accounts in which every time they discussed being refunded money based on their emotions and how they felt about one of the movers that was working the jobI explained to them several times that we cannot refund you money based on your feelings
about one of my movers but I could offer a refund to cover the damage that was caused to the furniture that we discussed was damagedWhich from what was signed off on contract as well as discussed verbally we do NOT offer full value replacement insuranceCapital Movers refunds clients based on the $0.60on the pound policy set by the State of TexasThe client even had their attorney contact my office in regards to a refund and I informed him the same as which I am describing in the letter and expressed in contract as well as verbally with the client on several occasionsCapital Movers would like to seek some resolution in the matter and we are willing to offer the client a total refund of $Please feel free to contact my office at any point to discuss having this reimbursement mailed out to you.Thanks,*** Capital Movers###-###-#######-###-####(cell)
In response to *** ***'s dissatisfaction with Capital Movers, we have done everything in order just as it was explained to *** prior to him choosing Capital Movers as his moving company for his past move*** and I spoke over the phone as well as in person regarding the move and the details of
the insurance that the company could provide him withPer our conversation, I personally informed *** that our minimum coveraege for his belongings was reimbursed at $on the pound unless both parties agrees to greater terms, but on the other hand I we are fair and that if some of his furniture was damaged then instead of reimbursement on the State of Texas minimum we would have our local Furniture Repair vendor contact him and repair anything damaged unless of course it was completely devastated which in that case it would be replace seeing that we were at fault
I went on to explain to *** that we could also add him or list him on our General Liability policy as an additional insured just in case some thing happened to his property (exfloors,walls,exterior home, driveway, personal injury)At that point he would be umbrella under our insurance so that his property is protected from any harmThis insurance was additional and cost our company $to add a client to the policy*** informed me that he would like the additional coverage so we added it to the contract and it was paid for in the total bill for his moveI have taken the time to upload a copy of this contract to this email for the Revdex.com to review and see where *** signed off on the terms of the move-out.
Since the move, there was a damage to dishes as well as his china cabinetAs soon as Capital Movers was made aware of the damage we spoke with *** *** and both partied agreed on a refund of $for the broken bowls which was half the cost of the entire dish set from what *** *** informed usThe damage to the china cabinet was minimal so Capital Movers hired a professional mobile furniture repair company (*** *** *** ***) to fix the damaged itemFrom my understanding the owner of that company *** informed me of the completed repairs and said that the ***'s were happy with the repairSo at that point I paid $for the repair and wasn't made aware that *** *** was unhappy about the repair until a week after the repair and payment for the repair was completeHad I known he was unhappy with the repair at that point I would have searched for another repair company to try to fix the piece since it was not completely broken beyond use.
I received an email from *** *** about week ago stating that he was unsatisfied with the repair and he want Capital Movers to replace the China Cabinet and ** *** *** informed him at that we were not replacing the china cabinet completely being that is was still functional besides a small cosmetic blemish and we have done what we said we would do as a company as well as the guidelines of the State of Texas.
Even though *** *** feels indifferent about what was actually agreed on as well as the contract he signed off on stating the details, I am willing to offer an additional refund of $which is half the amount *** *** paid for the additional insurance he purchased
Complaint: ***
I am rejecting this response because:We have also consulted with an attorney There is no basis for a slander lawsuit against ***, and if one were to be filed it would be frivolous in nature and would likely be dismissed from the outset Not to mention, it would also be a LIBEL lawsuit, not slander, which we assume Capital Movers would know if they really were in the process of filing something Regardless, we will agree to accept the refund for services in the amount of $600, despite the cost of repairs costing us $total Once a check is received and we have had the opportunity to ensure that the funds have come through into our bank account, we will take down the Yelp review That will also ONLY happen if Capital agrees to cease any lawsuit they are supposedly filing
Regards,
*** ***
Hi, Thank you for your help! Here is my response to the most recent response posted by Capital Movers (dated 6/6): We contacted our homeowner’s insurance as a first step because we were not looking to point the finger at Capital immediately without confirmation for causing the mold problem. We thought it was a result of the leak from the hook-up, but in the case that it wasn’t, we wanted to make sure we were following the proper procedure with our homeowner’s insurance so that it would be covered. As stated in our original complaint, both the plumber and our homeowner’s adjusters confirmed the mold resulted from the improper hoof the washer Capital has made various claims about contracts that we signed. I was never provided copies of those and I am now formally requesting written documentation of everything they claim we signed. The only thing we can recall is signing a confirmation of services once the move was complete Capital also continues to claim that it is not their policy to hook up washer and dryers. Whether or not it’s the policy, their staff did hook it up. I can say it’s not my policy to drink and drive, but if I get drunk at a bar and hit someone on the way home, I am not off the hook just because it’s not my policy. He needs to take responsibility for this I also believe it shows that Capital’s movers are lying about hooking up the washer and dryer because they went so far as to send a contractor out to our home to fix the mold problem. “Dee” came to our home, evaluated the mold problem, told me he was going to get supplies to start fixing the problem later that afternoon, and then all of a sudden later that day Capital started making claims that it was not their responsibility. I believe that they were going to take responsibility, as they knew they are the cause of the problem, then decided against it once they saw the extent of the damage. Why would they send someone out in the first place if it wasn’t their fault? The most recent response is the very first time we have been offered a refund for services. At the very least we should be provided that. A refund is only a relatively small portion of the cost of the repairs we are facing Side note: Capital should have insurance in place for problems like this. They should use it
Complaint: ***
I am rejecting this response because: The moving company does not address the issue of damage to property other than the moved goods, and the moving company should accept responsibility for the treatment of the customer
Regards,*** ***
This is not the first time that [redacted] has contacted Revdex.com regarding this damage. I spoke with her husband on a few occasions and explained to him that the damaged piece is not covered by additional insurance because she never purchased additional insurance when asked about it prior the move. I...
explained that we could refund $0.60 on the pound for the damage and [redacted] became very irate and did not want to except the $150 refund that was offered. I have even given them my office address to meet up to get the reimbursement so they can sign off on our paperwork stating they received the check and they are still uncooperative.
Capital Movers would be glad to provide proof that Mr [redacted] signed our contract. The same contract he signed is the one he is claiming was signed before we provided the moving services which is the only contract in which would have been signed and the only contract that Capital Movers would have documented a washer and dryer hook up which did NOT happen considering its not noted on the contract nor was it done by any contractors of our company. Mr [redacted] can say what he feels but his washer and dryer hookup has nothing to do with Capital Movers and there is no proof in the pudding showing that my movers hooked the washer and dryer up. Its the same thing as someone making false accusations about a claim without even being there to physically see it happen or have proof there is validity in the words he speaks. The only reason why we sent a contractor to look at the damage in the first place was because Mr. [redacted] claimed my movers did it until I spoke with each of the guys on the job and also discovered that there was NO documentation on the contract stating a washer and dryer hookup which would have been required to do. When Mr [redacted] started threatening my company with a law suit I felt it was best for him to get with my attorney on the matter as I told him in the beginning. As far as any sort of refund goes, I am still willing to refund Mr. [redacted] the money for his move due to the fact that as a business owner I don't want Mr. [redacted] feel like Capital Movers took advantage of him in anyway as well as Capital Movers request that he and his wife agree to remove the negative remarks posted online. Seeing how I already have my attorney in the process of filing a slander lawsuit against Mr. [redacted]'s wife for making false remarks about my character on my neighborhood Facebook page which the community has taken down at this point due to here harassment. Mr. [redacted] please let me know if this works for you and I will cut a check immediately to get this issue rectified!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will call Mr. [redacted] and make arrangement to pick up this long last check for $270 as agreed upon.. Hopefully, hopefully he will follow through.
Regards,
[redacted]
Capital Movers has spoken with [redacted] and his wife [redacted] regarding the damages that were caused by our movers during the initial move out on April 6th 2015. It did take us several days before the wood floors and the walls that were damaged from moving furniture were fixed due to Mr. [redacted] having a...
few scheduling conflicts with his wife therefore prolonging the repair time for walls and the floor. Mr. [redacted] did call my office on May 19th to be exact once he finished meeting with his insurance adjuster from what I understand. I am still unclear why Mr [redacted] contacted his insurance first instead of calling Capital Movers immediately if he felt we were liable for the issue. The only reason why I can gather that he called his home owners insurance first was due to the fact that he knew that Capital Movers does not cover any kind of water damaged or plumbing issues to his home. Our moving liability is was his actual furniture that was loaded on and off our truck as well as he was insured during transit to the new location. This was all explained to him prior his move date via phone as well as when he signed off on our contract that clearly states the movers liability for any move in the State of Texas. I did try to work with Mr [redacted] in the beginning to repair the wall from which he said my guys damaged but he refused the original contractors service that came out to fix the damages so at this point Capital Movers is no longer involved in trying to repair a damage that the company is not liable for anyway seeing that we DO NOT hook up washer and dryers due to these very issues and never hooked Mr. [redacted]'s washer and dryer up in his home. Even on the original contract it doesn't state anywhere on the paperwork that we hooked a washer and dryer up. I can and will provide pictures and receipts showing that Capital Movers took care of the damages we caused as well as I will continue to consult with the company attorney on the issue as well as Mr [redacted] has his contact info if he feels the need to go further. As a small business owner I Do take care of any and all issues caused by my movers but I am not willing to take the fall for something my movers didn't do. I would love to work with Mr [redacted] on giving him a refund on his moving services if he feels he wants his money back but in no way will I be bullied into paying for his or his wifes actions.
Capital Movers is not addressing the issue of damage to any property considering that that is something that is covered under the home owner/renters insurance as well as we cannot refund the client based on emotions. We do however take full responsibility in the matter hence us offering the refund that was originally offered based off the $0.60 on the pound for the items that were damaged that was agreed upon at the time of the job. This was explained to the client previously as well as holds up in any court of law considering that it is the Law put in place by Texas Motor Carriers Division (Household Goods Movers). As well as the contract that was signed off on by both parties acknowledging the rules and regulations prior to the move.
Capital Movers has spoken with [redacted] and his wife [redacted] regarding the damages that were caused by our movers during the initial move out on April 6th It did take us several days before the wood floors and the walls that were damaged from moving furniture were fixed due to Mr [redacted] having a few scheduling conflicts with his wife therefore prolonging the repair time for walls and the floorMr [redacted] did call my office on May 19th to be exact once he finished meeting with his insurance adjuster from what I understandI am still unclear why Mr [redacted] contacted his insurance first instead of calling Capital Movers immediately if he felt we were liable for the issueThe only reason why I can gather that he called his home owners insurance first was due to the fact that he knew that Capital Movers does not cover any kind of water damaged or plumbing issues to his homeOur moving liability is was his actual furniture that was loaded on and off our truck as well as he was insured during transit to the new locationThis was all explained to him prior his move date via phone as well as when he signed off on our contract that clearly states the movers liability for any move in the State of TexasI did try to work with Mr [redacted] in the beginning to repair the wall from which he said my guys damaged but he refused the original contractors service that came out to fix the damages so at this point Capital Movers is no longer involved in trying to repair a damage that the company is not liable for anyway seeing that we DO NOT hook up washer and dryers due to these very issues and never hooked Mr [redacted] 's washer and dryer up in his homeEven on the original contract it doesn't state anywhere on the paperwork that we hooked a washer and dryer upI can and will provide pictures and receipts showing that Capital Movers took care of the damages we caused as well as I will continue to consult with the company attorney on the issue as well as Mr [redacted] has his contact info if he feels the need to go furtherAs a small business owner I Do take care of any and all issues caused by my movers but I am not willing to take the fall for something my movers didn't doI would love to work with Mr [redacted] on giving him a refund on his moving services if he feels he wants his money back but in no way will I be bullied into paying for his or his wifes actions
Capital Movers is not addressing the issue of damage to any property considering that that is something that is covered under the home owner/renters insurance as well as we cannot refund the client based on emotionsWe do however take full responsibility in the matter hence us offering the refund that was originally offered based off the $on the pound for the items that were damaged that was agreed upon at the time of the jobThis was explained to the client previously as well as holds up in any court of law considering that it is the Law put in place by Texas Motor Carriers Division (Household Goods Movers)As well as the contract that was signed off on by both parties acknowledging the rules and regulations prior to the move
Complaint: ***
I am rejecting this response because:
The first time there was any discussion of the furniture needing to be "devastated" prior to it being replaced was in your April 9th e-mail response, which was the first time I had heard back from you (you even state in the e-mail that you had been out of town for a while)Prior to that I was trying to get a response from you or ***And I didn't even receive the $check until last Friday (April 25th), after I had contacted Revdex.com!
With regard to the additional insurance I purchased from you, it was presented to me as a way to increase the coverage from $per pound to 100% coverage.
I've already stated that I'm willing to compromise on this, but I believe I should receive the $reimbursement for the cost of the additional (worthless) insurance plus an additional amount for the cost of the pecan armoireThe cost of the furniture was well over $when purchasedAt this point the $offered (+ $for the attempted repair) doesn't even represent one quarter of the cost to me!
I've included photos of the damages to the armoire to show that it was more than "cosmetic" damage
Regards,
*** ***
Capital Movers has spoken with this client on several accounts in which every time they discussed being refunded money based on their emotions and how they felt about one of the movers that was working the jobI explained to them several times that we cannot refund you money based on your feelings
about one of my movers but I could offer a refund to cover the damage that was caused to the furniture that we discussed was damagedWhich from what was signed off on contract as well as discussed verbally we do NOT offer full value replacement insuranceCapital Movers refunds clients based on the $0.60on the pound policy set by the State of TexasThe client even had their attorney contact my office in regards to a refund and I informed him the same as which I am describing in the letter and expressed in contract as well as verbally with the client on several occasionsCapital Movers would like to seek some resolution in the matter and we are willing to offer the client a total refund of $Please feel free to contact my office at any point to discuss having this reimbursement mailed out to you.Thanks,*** Capital Movers###-###-#######-###-####(cell)
In response to *** ***'s dissatisfaction with Capital Movers, we have done everything in order just as it was explained to *** prior to him choosing Capital Movers as his moving company for his past move*** and I spoke over the phone as well as in person regarding the move and the details of
the insurance that the company could provide him withPer our conversation, I personally informed *** that our minimum coveraege for his belongings was reimbursed at $on the pound unless both parties agrees to greater terms, but on the other hand I we are fair and that if some of his furniture was damaged then instead of reimbursement on the State of Texas minimum we would have our local Furniture Repair vendor contact him and repair anything damaged unless of course it was completely devastated which in that case it would be replace seeing that we were at fault
I went on to explain to *** that we could also add him or list him on our General Liability policy as an additional insured just in case some thing happened to his property (exfloors,walls,exterior home, driveway, personal injury)At that point he would be umbrella under our insurance so that his property is protected from any harmThis insurance was additional and cost our company $to add a client to the policy*** informed me that he would like the additional coverage so we added it to the contract and it was paid for in the total bill for his moveI have taken the time to upload a copy of this contract to this email for the Revdex.com to review and see where *** signed off on the terms of the move-out.
Since the move, there was a damage to dishes as well as his china cabinetAs soon as Capital Movers was made aware of the damage we spoke with *** *** and both partied agreed on a refund of $for the broken bowls which was half the cost of the entire dish set from what *** *** informed usThe damage to the china cabinet was minimal so Capital Movers hired a professional mobile furniture repair company (*** *** *** ***) to fix the damaged itemFrom my understanding the owner of that company *** informed me of the completed repairs and said that the ***'s were happy with the repairSo at that point I paid $for the repair and wasn't made aware that *** *** was unhappy about the repair until a week after the repair and payment for the repair was completeHad I known he was unhappy with the repair at that point I would have searched for another repair company to try to fix the piece since it was not completely broken beyond use.
I received an email from *** *** about week ago stating that he was unsatisfied with the repair and he want Capital Movers to replace the China Cabinet and ** *** *** informed him at that we were not replacing the china cabinet completely being that is was still functional besides a small cosmetic blemish and we have done what we said we would do as a company as well as the guidelines of the State of Texas.
Even though *** *** feels indifferent about what was actually agreed on as well as the contract he signed off on stating the details, I am willing to offer an additional refund of $which is half the amount *** *** paid for the additional insurance he purchased
Complaint: ***
I am rejecting this response because:We have also consulted with an attorney There is no basis for a slander lawsuit against ***, and if one were to be filed it would be frivolous in nature and would likely be dismissed from the outset Not to mention, it would also be a LIBEL lawsuit, not slander, which we assume Capital Movers would know if they really were in the process of filing something Regardless, we will agree to accept the refund for services in the amount of $600, despite the cost of repairs costing us $total Once a check is received and we have had the opportunity to ensure that the funds have come through into our bank account, we will take down the Yelp review That will also ONLY happen if Capital agrees to cease any lawsuit they are supposedly filing
Regards,
*** ***
Hi, Thank you for your help! Here is my response to the most recent response posted by Capital Movers (dated 6/6): We contacted our homeowner’s insurance as a first step because we were not looking to point the finger at Capital immediately without confirmation for causing the mold problem. We thought it was a result of the leak from the hook-up, but in the case that it wasn’t, we wanted to make sure we were following the proper procedure with our homeowner’s insurance so that it would be covered. As stated in our original complaint, both the plumber and our homeowner’s adjusters confirmed the mold resulted from the improper hoof the washer Capital has made various claims about contracts that we signed. I was never provided copies of those and I am now formally requesting written documentation of everything they claim we signed. The only thing we can recall is signing a confirmation of services once the move was complete Capital also continues to claim that it is not their policy to hook up washer and dryers. Whether or not it’s the policy, their staff did hook it up. I can say it’s not my policy to drink and drive, but if I get drunk at a bar and hit someone on the way home, I am not off the hook just because it’s not my policy. He needs to take responsibility for this I also believe it shows that Capital’s movers are lying about hooking up the washer and dryer because they went so far as to send a contractor out to our home to fix the mold problem. “Dee” came to our home, evaluated the mold problem, told me he was going to get supplies to start fixing the problem later that afternoon, and then all of a sudden later that day Capital started making claims that it was not their responsibility. I believe that they were going to take responsibility, as they knew they are the cause of the problem, then decided against it once they saw the extent of the damage. Why would they send someone out in the first place if it wasn’t their fault? The most recent response is the very first time we have been offered a refund for services. At the very least we should be provided that. A refund is only a relatively small portion of the cost of the repairs we are facing Side note: Capital should have insurance in place for problems like this. They should use it
Complaint: ***
I am rejecting this response because: The moving company does not address the issue of damage to property other than the moved goods, and the moving company should accept responsibility for the treatment of the customer
Regards,*** ***
This is not the first time that [redacted] has contacted Revdex.com regarding this damage. I spoke with her husband on a few occasions and explained to him that the damaged piece is not covered by additional insurance because she never purchased additional insurance when asked about it prior the move. I...
explained that we could refund $0.60 on the pound for the damage and [redacted] became very irate and did not want to except the $150 refund that was offered. I have even given them my office address to meet up to get the reimbursement so they can sign off on our paperwork stating they received the check and they are still uncooperative.
Capital Movers would be glad to provide proof that Mr [redacted] signed our contract. The same contract he signed is the one he is claiming was signed before we provided the moving services which is the only contract in which would have been signed and the only contract that Capital Movers would have documented a washer and dryer hook up which did NOT happen considering its not noted on the contract nor was it done by any contractors of our company. Mr [redacted] can say what he feels but his washer and dryer hookup has nothing to do with Capital Movers and there is no proof in the pudding showing that my movers hooked the washer and dryer up. Its the same thing as someone making false accusations about a claim without even being there to physically see it happen or have proof there is validity in the words he speaks. The only reason why we sent a contractor to look at the damage in the first place was because Mr. [redacted] claimed my movers did it until I spoke with each of the guys on the job and also discovered that there was NO documentation on the contract stating a washer and dryer hookup which would have been required to do. When Mr [redacted] started threatening my company with a law suit I felt it was best for him to get with my attorney on the matter as I told him in the beginning. As far as any sort of refund goes, I am still willing to refund Mr. [redacted] the money for his move due to the fact that as a business owner I don't want Mr. [redacted] feel like Capital Movers took advantage of him in anyway as well as Capital Movers request that he and his wife agree to remove the negative remarks posted online. Seeing how I already have my attorney in the process of filing a slander lawsuit against Mr. [redacted]'s wife for making false remarks about my character on my neighborhood Facebook page which the community has taken down at this point due to here harassment. Mr. [redacted] please let me know if this works for you and I will cut a check immediately to get this issue rectified!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will call Mr. [redacted] and make arrangement to pick up this long last check for $270 as agreed upon.. Hopefully, hopefully he will follow through.
Regards,
[redacted]
Capital Movers has spoken with [redacted] and his wife [redacted] regarding the damages that were caused by our movers during the initial move out on April 6th 2015. It did take us several days before the wood floors and the walls that were damaged from moving furniture were fixed due to Mr. [redacted] having a...
few scheduling conflicts with his wife therefore prolonging the repair time for walls and the floor. Mr. [redacted] did call my office on May 19th to be exact once he finished meeting with his insurance adjuster from what I understand. I am still unclear why Mr [redacted] contacted his insurance first instead of calling Capital Movers immediately if he felt we were liable for the issue. The only reason why I can gather that he called his home owners insurance first was due to the fact that he knew that Capital Movers does not cover any kind of water damaged or plumbing issues to his home. Our moving liability is was his actual furniture that was loaded on and off our truck as well as he was insured during transit to the new location. This was all explained to him prior his move date via phone as well as when he signed off on our contract that clearly states the movers liability for any move in the State of Texas. I did try to work with Mr [redacted] in the beginning to repair the wall from which he said my guys damaged but he refused the original contractors service that came out to fix the damages so at this point Capital Movers is no longer involved in trying to repair a damage that the company is not liable for anyway seeing that we DO NOT hook up washer and dryers due to these very issues and never hooked Mr. [redacted]'s washer and dryer up in his home. Even on the original contract it doesn't state anywhere on the paperwork that we hooked a washer and dryer up. I can and will provide pictures and receipts showing that Capital Movers took care of the damages we caused as well as I will continue to consult with the company attorney on the issue as well as Mr [redacted] has his contact info if he feels the need to go further. As a small business owner I Do take care of any and all issues caused by my movers but I am not willing to take the fall for something my movers didn't do. I would love to work with Mr [redacted] on giving him a refund on his moving services if he feels he wants his money back but in no way will I be bullied into paying for his or his wifes actions.
Capital Movers is not addressing the issue of damage to any property considering that that is something that is covered under the home owner/renters insurance as well as we cannot refund the client based on emotions. We do however take full responsibility in the matter hence us offering the refund that was originally offered based off the $0.60 on the pound for the items that were damaged that was agreed upon at the time of the job. This was explained to the client previously as well as holds up in any court of law considering that it is the Law put in place by Texas Motor Carriers Division (Household Goods Movers). As well as the contract that was signed off on by both parties acknowledging the rules and regulations prior to the move.