Capital of Cary

When I brought my car in to have heated seats installed my tank was half full and the mileage was 600. When I picked my car up there were over 900 miles on the car and less than 1/4 tank of gas. The company that installs heated seats in Durham, NC.No explanation was given for why some one was driving my car.Desired SettlementI want to be refunded the amount for the heated seats and a check to fill my car with gas.

Their financing department operates on non ethical practices. They do not fund their deals properly leaving their customers out to dry. Worst customer service experience I have ever had. Service was great before the sale and during the sales process... Sadly after the sale their service and customer relations took a dive... Purchased a brand new [redacted] that turned out to be nothing but problems. The car spent more time in the shop than in my possession. Sadly [redacted] concierge wasn't much of a help either due to lack of communication from the dealerships technicians. After the sale management was completely non existent to help come to a reasonable solution...([redacted] & [redacted]....) I highly do not recommend working with this dealership. Their finance department has many shady tendencies as well...Their finance department did not fund the deal to [redacted] Financial within the allowed 10 days. Thus it took 45 days for ME to catch their mistake. I was prompted to make my first payment to the dealership and they will make sure that [redacted] received payment. Turns out this never happened, now my account is 6 days past due and it is going to negatively effect my credit. I spoke with the finance manager and was told that he would make the payment... Turns out...again that didn't happen... I've called 2 general managers and the Finance manager and left numerous voicemails. It is astonishing how a dealership is allowed to operate like this.Desired SettlementI would like the dealership to make the payment as they promised in writing. They took my funds and never paid the lein holder. If they do not make the payment I would like my money back for the initial 1st payment.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email:[redacted]Mr [redacted] purchased a new [redacted] from us. He also purchsed a Tire and Wheel warranty. When we sent the contract to[redacted], they said we had used an outdated form. At which point I ordered the new forms, and[redacted] sent us the sames ones that we already had. At this point I called my[redacted] dealer rep, and she called[redacted] financial to get them to waive the form. This is why it took so long to get funded. There is no 10 day funding rule that Mr [redacted] is talking about, and it was not us not funding the deal, It was[redacted] Financial not funding itAlso he did not catch our mistake, we knew from[redacted] that their was a problem with one of the forms, and tried our best to correct it asap,[redacted] Financial was the hold up, not us.As to the vehicle, he brought it in with a problem with the remote start which was corrected. Then he brought for a jerking motion when in traffic conditons when acclerationg from a stop, we could not detect anything wrong with the vehicle. Everything was operating within parameters.And we did send his first payment to[redacted],which he is aware of.However this is all probably a moot point since he has told me that he has already sold or traded the vehicle.Thanks[redacted]

I was charged for a repair service I did not consent to receiving, Then banned from the location after I pointed out the issue.Date of occurrence: 15 October, 2015Vehicle: [redacted]Invoice Number:[redacted]Cr:[redacted]Service Advisor: [redacted]Amount Charged: $[redacted]Payed by: DebitPayment was returned.A few weeks ago I had my front two ABS sensors changed by my usual, and licensed, mechanic. while doing service he noticed the wires For the cars front passenger ABS sensor were mangled and bare, as well as wrapped around each other. letting the bare positive and negative wires touch. the mechanic performed the proper wire repair and informed me that he was unsure but believes that when that situation happens the ABS model needs to be reloaded with a "stock flash" service.I brought my [redacted] in for the service that I was told by my usual mechanic only [redacted] could do. I called [redacted] and confirmed over the phone that if two charged wires touch the connected module will have to be reset, and only they could do it.I made my appointment and brought it in Thursday 15 October 2015, where I again confirmed before signing the work order that an "abs module reset" would be taking place for $109.after two hours the mechanic comes in and informs me "There is no such thing as an ABS module reset, so I did a multi point inspection of the car instead" after which I witness the assistant service manager change my work order from "ABS module reset" to "Multi-point inspection" and charged me $100.The issue here is that I never consented to the inspection, nor did I know of its happening prior. I also would not have consented to an inspection seeing how I had the car inspected a few weeks ago.I disputed the charge with the service manager stating that I should not have to pay for a service that was done without my knowledge or consent, especially if they didn't do the service I requested in the first place.To which the Service Manager replies that his mechanic went "above and beyond in his job" and that "You should be thankful he had customer service in mind"I argued that "above and beyond" would be asking the customer before performing a money costing service, or he could suggest services and not simply carry out said services then feel that the costumer is obligated to pay you.The Service Manager starts arguing with [redacted], Calling me "Incompetent" and telling me "you know nothing about what your car is, or how to work on cars" proceeding to say that "your usual mechanic is also incompetent and inferior"Once again, I set the argument back on track by simply stating "this isn't about my competence, or other mechanics, This is simply about the fact that I was charged for a service I did not consent to and would not have consented to had I been asked if it was fine"This is getting long enough so simply put he started with [redacted] arguments, trying to get me to crack under pressure and admit that his mechanics are in fact, as perfect as he claimed many times, and his argument is infallible and hes shouldn't have to refund me for a service his mechanic thought I needed without consulting me. Around the time that I point out that he's busing [redacted] arguments and deviating from the point of the issue. he simply says "I'm going to give you your money back, but you are not to come back here, don't come back ever again, I'm also putting it on your file here that you are not to be serviced here and that you are not allowed on the premises, YOU need to learn that mechanics are better at cars than you are and that YOU can not come here telling US what service needs to be done to your car, WE tell YOU what service needs to be done and you accept it" /////Desired SettlementContact by the business - I am not the first person that has had this business attempt to get money from. When I brought this complaint up with another customer they had also claimed that the mechanic wrongly diagnosed his vehicle twice with a bad transmission at the customers expense. The customer claims that the problem with his vehicle was actually in fact his differential, which another mechanic diagnosed right the first try.I feel that I was wrongly banned from the [redacted] Mechanic and that I was treated very unjustly in addition to the locations attempt to commit a crime by performing services a customer did was not aware of nor consent to, on their property and attempting to have the customer feel obligated to pay them large dollar amounts.Additionally, as a Privately owned [redacted] Dealership and mechanic they are also tarnishing the name of an overall great company by offering shady business tactics and attempting to misinform unknowing customers about what is actually needed to be done, in the name of profit to the Capital [redacted] and employees./////Business Response This customer was not charged for the repair visit as he stated. The initial diagnostic repair charge was refunded to him. Customer was told that his mechanice did not know what he was talking about, that there is no such thing as an "abs module reset" at which point he became belligerent, and was told never to come back here for service. [redacted]