Response is inaccurate per own receipt terms, both invoices clearly show more than lbs of freon, this shows leak was the issue "Clearly" Garret the tech stated leak was not detectable anywhere in attic or outside and added lbs of freon per invoices on both visitsI followed suggestions made as I am not a expertGarret stated " I hate to have to keep coming out and perform maintenance and chafing when I can't find the problem, I can leave now and not charge you or call salesman for new unit" I asked what his recommendation was on repair and he said he could fill with freon since it was completely empty and did not believe it would leakI did so and he said if I decided to by a new unit they would not charge The salesman showed up and said the units are good to years and was surprised thinking it sounds like a leak since everything works great when there is freonI elected not to replace based off this informationThe unit is not as Precision states, the home was built in and unit was brand new at timePrecision states people before profit but is not willing to represent terms of invoice accurately or stand behind the service I paid for which was for leak and freonThe invoice is coded very confusing with lots of codes and terms not easily understood by the customer and is being used in part to communicate only part of what transpired during both visitsI have only respectfully asked they stand behind work or refundTo date nobody has reached out from Precision after my callsThis is not people before profits or any guarantee of service as Erik B***t offers in his adsPlease help me resolve
When I called at 5:AM Arizona time I was told that my information would be sent over to a tech, and they would then contact me about my service that dayUnless the calls are recorded for review, that can be listened to, then I do not see how this claim that I was not guaranteed service is validReasonably when I called that early the temperature was degrees in my house as it was early before temperatures began to rise in the valleyThe house did reach temperatures of degrees in the house later that dayAgain, I clearly stated that I have a month old baby in the house, and additionally dogsYou have stated that "infants in homes" falls in that category of being an emergency, especially when mine has had previous issues already with heat rashI had Precision come out for the annual first year check up on my system (at a time scheduled by them from a cold call)Everything was fine at the time, and had we not had to spend 8,dollars on a new AC system (August 2014) we probably would have purchased an extended service contract to cover labor involved in this repairThe other company is charging just over 2,dollars to preform the service (labor, refrigeration disposal, new refrigeration) as the part (condenser unit) is under warrantyIt was noted that the high speed motor on the part had put itself in lockout modeIf needed I can provide a copy of the estimate that was given to meI have sense had to vacate my home in the meantime as the repair can not be done until tomorrow morning due to waiting for the part to be available (something I thought Precision would have on had) I would like to receive the audio recording of my calls on the 4th to ensure that what has been stated in the letter back is 100% valid on their part, and what has been stated on my partLarge reputable companies who value such a high quality of standard record calls for quality assuranceI'm not asking that the company pay for 100% of my repairs on the unitIf your company could have done the repair for cheaper then help me with the overage, pay for the dollar diagnostic fee, clean my ducts in the house, provide me a warranty for year in case this happens again (if your units that say Precision on the side of them are of ut-most quality what do you have to lose)Anything is better than nothing for such a great company that values such a high reputationI don't think that I'm asking for the world here being that I've already had to go out an purchase a cooler for my home, hotel costs, a plane ticket for my wife to fly home and stay with family due to the unsafe conditions for the baby, boarding costs for my dogs, etcI work in a customer service industry for quite some time, and know that many companies would bend over backwards to help primarily a child in needIf I lived on my own in the home I wouldn't have such an issue with the matterI'm only asking that you try to help make the situation right
RE: Complaint ID # [redacted] To Whom It May Concern:Precision Air & Heating, Increspectfully responds to the above complaint filed by Mr [redacted] .Mr [redacted] became a customer with us when he reached out on 3/30/for a Complete Tune Up on his Lennox Air Conditioning System Subsequently, he was booked for the following day, 3/31/ On 3/31/our technician, Garrett, performed the tune up and found his unit with low refrigerant pressure and a low Delta T reading We noted the concern of a leak and the need for leak search to be performedUltimately, the customer chose not to move forward with the leak search but opted for a minimal amount of Freon to be added for temporary cooling in addition to purchasing a one (1) year Preventative Maintenance agreement Mr [redacted] was not charged for the additional Freon added to the unit Please reference our invoice number [redacted] which is attached for your convenience.The following year, on 2/16/2016, our company and Mr [redacted] made contact to schedule his annual maintenance on his unit His appointment was scheduled 2/29/ On this date our same technician, Garrett, performed the annual maintenance and found the inside coil of the unit to be completely rusted out and recommended replacement of the inside coil Additionally, he found the unit needed Freon and noted a leak at the Schrader core Minimal Freon was again added to the unit for temporary cooling and the Schrader core was tightened The unit then reacted with a restriction in the evaporative coilThe total charge the services were$ This charge for was a Preventative Agreement purchased by Mr [redacted] He was not charged for the pounds of Freon added to his unit Please reference our invoice number [redacted] which is attached for your convenience.Due to the findings on 2/29/2016, our technician suggested a new unit and Mr [redacted] agreed with the recommendation The new unit estimate was scheduled and completed on the same day Please reference our invoice number which is attached for your conveniencePrecision Air & Heating, Inccan't continue to add Freon for temporary cooling to a unit of which is known to have a leakMr [redacted] declined our concerns to have a leak test performed on his initial visit and failed to move forward with a repair/replacement recommendation on our second visit in 2016.Mr [redacted] Freon issue with his unit will continue until he either repairs or replaces the unitShould he now opt to move forward with the leak search and complete the repair recommendations it is Precision's policy that we will credit the full cost of the leak search towards the repair The cost for the leak search (with is PMA 20% discount) is $ It was also noted (see invoice [redacted] ) that should Mr [redacted] choose to move forward with a unit replacement, we would credit the amount of $towards the unit purchase.Given the above information, Mr [redacted] request for a refund is not warranted Mr [redacted] paid $for the purchase of a Preventative Maintenance Agreement only He was never charged for the addition of Freon to his unit and Precision's work was not the cause of his leakPrecision hereby declines to refund his monies for the purchase of this agreement.Ultimately, we cannot force the customer to move forward with our recommendations nor should we be held liable for refunding any monies because he has failed to properly correct the issue.We ask that you close this complaint in favor of our company given this substantial proof of evidence and documentation.Sincerely,Erik JB*** Owner
Initial Business Response / [redacted] (1000, 5, 2016/08/29) */ In response to Mr [redacted] : Brought vehicle in 07-29-and his diagnosis was Low compression- Maintenance lite no buzzer - and check operation of dess (programmable keys) We then performed necessary repairs including top end overhaul replacing and repairing pistons cylinder refinish and fitment to correct the low compression We then tested and reprogrammed the dess(security)keys to operate vehicle and cleared and tested vehicle for computer codes We then test ran Mr [redacted] vehicle to veryify correct operation We then charged him a very fair fee to perform the above services on 08-15-In conclusion Apparently there was another issue that did not present itself, during our tenure and he was not charged for any additional work beyond his request There is a copy of his original check in sheet enclosedIf you have any additional questions please let us Know Thanks [redacted] R/T sales
RE: Complaint ID # [redacted] To Whom It May Concern:Precision Air & Heating, Increspectfully responds to the above complaint ID for Mr [redacted] .Mr [redacted] has been a customer with us since August 15, and continues to be a customer to date.Mr [redacted] initially reached out to us and scheduled an appointment for a Service call on his 1999, Carrier Ton Split Heat Pump Air Conditioning Unit On this date, Mr [redacted] contracted with us for the installation of a B***t Ton seer Split System Heat Pump This specific unit was installed on 08/16/Mr [redacted] ‘ new unit continued to work with no issues for over years after his initial installation therefore leaving his claim of faulty workmanship (back to the installation date) unwarranted At this ***e his unit fell outside of any warranty with us and his unit only held a parts warranty through the manufacturer Between the period of December through present Mr [redacted] ’ unit displayed over manufacturer defects with his condenser coil, evaporative coil, condenser fan motor and reversing valve His service history with us is noted below: 08/15/– Service CallQuoted and sold new unit08/16/– Installed New Unit08/18/– Annual Maintenance performed through ContractUnit fully operational.12/20/– Annual MaintenanceCondensing unit not turning on Replaced Condenser Coil under Manufacturer Part Warranty No labor Warranty.01/09/2012- Replaced Condenser Fan MotorNo Charge.05/07/2013- Replaced evaporative coil, replaced TXVUnder Manufacturer Part WarrantyNo labor Warranty.06/13/- Performed pressure test on lineset to determine leakNo Charge.11/27/- Restriction at liquid Line & PistonCustomer declined Service repair.10/08/- Heat not used for yearsFound flare nut loose on coil, Replaced reversing valveNo Charge.09/14/- Leak search performedOil on liquid lineAdded refrigerant and ensured valve was tightCharged customer for Freon only.05/31/2016- Diagnosed bad reversing valve and coilFound a lot of oil in the evaporative coil pan06/06/- Open call for repair pendingCustomer receiving a 2nd Opinion for another company.Mr [redacted] ’ was charged a nominal and fair fee for our labor to repair these manufacturer defects and was not charged any fee for those which fell inside Company warranty, specifically the reversing valve/liquid line His theory that our company plagued his system is preposterous and quite frankly an insult to our Company who strives on Integrity, Quality and Trust and employs educated and certified Technicians in this specific industry We do not agree with the desired settlement desired by Mr [redacted] Our company has gone above and beyond and has taken immediate action in getting his unit working properly His unit worked for a period of over years after installation before it underwent its first sign of failure Mr [redacted] ’ has already chosen to receive a second opinion from another Contractor and declined moving forward with us for additional repairs He communicated he has sought legal counsel as well Therefore, his settlement has already been granted.We ask that you close this complaint immediately and quash MrFellow’s erroneous claims.Sincerely,Erik JB***Owner
MrB [redacted] omitted the work order from September of in which it was stated the the condenser coil fan was very dirty due to a lot of oil leaking (this would suggest that it had already been leaking for a long time His own technician stated later in June of that the issue this time was due to "poor brazing on the line" of the air handler that was installed by them Fast forward to last week when another company had to come out to replace the bad work that Precision did It was stated that, "No Freon Very poor install by Precision Secondary drain pipe not lined up (which I left out the damaged caused to my ceiling by the water that leaked through) leaking on ceiling No plenum box I respect that MrB [redacted] wants to defend his technicians, but not the fact that he hides behind them I was told by several technicians that they would have him contact me He missed every opportunity to to that I have called his office to try to contact him, but he has his gatekeepers direct me elsewhere I'm not satisfied with his response; it is nothing but a deflection of responsibility I'm surprised by his complete lack of professionalism I guess you have to hide from your customers when you run a company so poorly
Response is inaccurate per own receipt terms, both invoices clearly show more than lbs of freon, this shows leak was the issue "Clearly" Garret the tech stated leak was not detectable anywhere in attic or outside and added lbs of freon per invoices on both visitsI followed suggestions made as I am not a expertGarret stated " I hate to have to keep coming out and perform maintenance and chafing when I can't find the problem, I can leave now and not charge you or call salesman for new unit" I asked what his recommendation was on repair and he said he could fill with freon since it was completely empty and did not believe it would leakI did so and he said if I decided to by a new unit they would not charge The salesman showed up and said the units are good to years and was surprised thinking it sounds like a leak since everything works great when there is freonI elected not to replace based off this informationThe unit is not as Precision states, the home was built in and unit was brand new at timePrecision states people before profit but is not willing to represent terms of invoice accurately or stand behind the service I paid for which was for leak and freonThe invoice is coded very confusing with lots of codes and terms not easily understood by the customer and is being used in part to communicate only part of what transpired during both visitsI have only respectfully asked they stand behind work or refundTo date nobody has reached out from Precision after my callsThis is not people before profits or any guarantee of service as Erik B***t offers in his adsPlease help me resolve
When I called at 5:AM Arizona time I was told that my information would be sent over to a tech, and they would then contact me about my service that dayUnless the calls are recorded for review, that can be listened to, then I do not see how this claim that I was not guaranteed service is validReasonably when I called that early the temperature was degrees in my house as it was early before temperatures began to rise in the valleyThe house did reach temperatures of degrees in the house later that dayAgain, I clearly stated that I have a month old baby in the house, and additionally dogsYou have stated that "infants in homes" falls in that category of being an emergency, especially when mine has had previous issues already with heat rashI had Precision come out for the annual first year check up on my system (at a time scheduled by them from a cold call)Everything was fine at the time, and had we not had to spend 8,dollars on a new AC system (August 2014) we probably would have purchased an extended service contract to cover labor involved in this repairThe other company is charging just over 2,dollars to preform the service (labor, refrigeration disposal, new refrigeration) as the part (condenser unit) is under warrantyIt was noted that the high speed motor on the part had put itself in lockout modeIf needed I can provide a copy of the estimate that was given to meI have sense had to vacate my home in the meantime as the repair can not be done until tomorrow morning due to waiting for the part to be available (something I thought Precision would have on had) I would like to receive the audio recording of my calls on the 4th to ensure that what has been stated in the letter back is 100% valid on their part, and what has been stated on my partLarge reputable companies who value such a high quality of standard record calls for quality assuranceI'm not asking that the company pay for 100% of my repairs on the unitIf your company could have done the repair for cheaper then help me with the overage, pay for the dollar diagnostic fee, clean my ducts in the house, provide me a warranty for year in case this happens again (if your units that say Precision on the side of them are of ut-most quality what do you have to lose)Anything is better than nothing for such a great company that values such a high reputationI don't think that I'm asking for the world here being that I've already had to go out an purchase a cooler for my home, hotel costs, a plane ticket for my wife to fly home and stay with family due to the unsafe conditions for the baby, boarding costs for my dogs, etcI work in a customer service industry for quite some time, and know that many companies would bend over backwards to help primarily a child in needIf I lived on my own in the home I wouldn't have such an issue with the matterI'm only asking that you try to help make the situation right
RE: Complaint ID # [redacted] To Whom It May Concern:Precision Air & Heating, Increspectfully responds to the above complaint filed by Mr [redacted] .Mr [redacted] became a customer with us when he reached out on 3/30/for a Complete Tune Up on his Lennox Air Conditioning System Subsequently, he was booked for the following day, 3/31/ On 3/31/our technician, Garrett, performed the tune up and found his unit with low refrigerant pressure and a low Delta T reading We noted the concern of a leak and the need for leak search to be performedUltimately, the customer chose not to move forward with the leak search but opted for a minimal amount of Freon to be added for temporary cooling in addition to purchasing a one (1) year Preventative Maintenance agreement Mr [redacted] was not charged for the additional Freon added to the unit Please reference our invoice number [redacted] which is attached for your convenience.The following year, on 2/16/2016, our company and Mr [redacted] made contact to schedule his annual maintenance on his unit His appointment was scheduled 2/29/ On this date our same technician, Garrett, performed the annual maintenance and found the inside coil of the unit to be completely rusted out and recommended replacement of the inside coil Additionally, he found the unit needed Freon and noted a leak at the Schrader core Minimal Freon was again added to the unit for temporary cooling and the Schrader core was tightened The unit then reacted with a restriction in the evaporative coilThe total charge the services were$ This charge for was a Preventative Agreement purchased by Mr [redacted] He was not charged for the pounds of Freon added to his unit Please reference our invoice number [redacted] which is attached for your convenience.Due to the findings on 2/29/2016, our technician suggested a new unit and Mr [redacted] agreed with the recommendation The new unit estimate was scheduled and completed on the same day Please reference our invoice number which is attached for your conveniencePrecision Air & Heating, Inccan't continue to add Freon for temporary cooling to a unit of which is known to have a leakMr [redacted] declined our concerns to have a leak test performed on his initial visit and failed to move forward with a repair/replacement recommendation on our second visit in 2016.Mr [redacted] Freon issue with his unit will continue until he either repairs or replaces the unitShould he now opt to move forward with the leak search and complete the repair recommendations it is Precision's policy that we will credit the full cost of the leak search towards the repair The cost for the leak search (with is PMA 20% discount) is $ It was also noted (see invoice [redacted] ) that should Mr [redacted] choose to move forward with a unit replacement, we would credit the amount of $towards the unit purchase.Given the above information, Mr [redacted] request for a refund is not warranted Mr [redacted] paid $for the purchase of a Preventative Maintenance Agreement only He was never charged for the addition of Freon to his unit and Precision's work was not the cause of his leakPrecision hereby declines to refund his monies for the purchase of this agreement.Ultimately, we cannot force the customer to move forward with our recommendations nor should we be held liable for refunding any monies because he has failed to properly correct the issue.We ask that you close this complaint in favor of our company given this substantial proof of evidence and documentation.Sincerely,Erik JB*** Owner
Initial Business Response / [redacted] (1000, 5, 2016/08/29) */ In response to Mr [redacted] : Brought vehicle in 07-29-and his diagnosis was Low compression- Maintenance lite no buzzer - and check operation of dess (programmable keys) We then performed necessary repairs including top end overhaul replacing and repairing pistons cylinder refinish and fitment to correct the low compression We then tested and reprogrammed the dess(security)keys to operate vehicle and cleared and tested vehicle for computer codes We then test ran Mr [redacted] vehicle to veryify correct operation We then charged him a very fair fee to perform the above services on 08-15-In conclusion Apparently there was another issue that did not present itself, during our tenure and he was not charged for any additional work beyond his request There is a copy of his original check in sheet enclosedIf you have any additional questions please let us Know Thanks [redacted] R/T sales
RE: Complaint ID # [redacted] To Whom It May Concern:Precision Air & Heating, Increspectfully responds to the above complaint ID for Mr [redacted] .Mr [redacted] has been a customer with us since August 15, and continues to be a customer to date.Mr [redacted] initially reached out to us and scheduled an appointment for a Service call on his 1999, Carrier Ton Split Heat Pump Air Conditioning Unit On this date, Mr [redacted] contracted with us for the installation of a B***t Ton seer Split System Heat Pump This specific unit was installed on 08/16/Mr [redacted] ‘ new unit continued to work with no issues for over years after his initial installation therefore leaving his claim of faulty workmanship (back to the installation date) unwarranted At this ***e his unit fell outside of any warranty with us and his unit only held a parts warranty through the manufacturer Between the period of December through present Mr [redacted] ’ unit displayed over manufacturer defects with his condenser coil, evaporative coil, condenser fan motor and reversing valve His service history with us is noted below: 08/15/– Service CallQuoted and sold new unit08/16/– Installed New Unit08/18/– Annual Maintenance performed through ContractUnit fully operational.12/20/– Annual MaintenanceCondensing unit not turning on Replaced Condenser Coil under Manufacturer Part Warranty No labor Warranty.01/09/2012- Replaced Condenser Fan MotorNo Charge.05/07/2013- Replaced evaporative coil, replaced TXVUnder Manufacturer Part WarrantyNo labor Warranty.06/13/- Performed pressure test on lineset to determine leakNo Charge.11/27/- Restriction at liquid Line & PistonCustomer declined Service repair.10/08/- Heat not used for yearsFound flare nut loose on coil, Replaced reversing valveNo Charge.09/14/- Leak search performedOil on liquid lineAdded refrigerant and ensured valve was tightCharged customer for Freon only.05/31/2016- Diagnosed bad reversing valve and coilFound a lot of oil in the evaporative coil pan06/06/- Open call for repair pendingCustomer receiving a 2nd Opinion for another company.Mr [redacted] ’ was charged a nominal and fair fee for our labor to repair these manufacturer defects and was not charged any fee for those which fell inside Company warranty, specifically the reversing valve/liquid line His theory that our company plagued his system is preposterous and quite frankly an insult to our Company who strives on Integrity, Quality and Trust and employs educated and certified Technicians in this specific industry We do not agree with the desired settlement desired by Mr [redacted] Our company has gone above and beyond and has taken immediate action in getting his unit working properly His unit worked for a period of over years after installation before it underwent its first sign of failure Mr [redacted] ’ has already chosen to receive a second opinion from another Contractor and declined moving forward with us for additional repairs He communicated he has sought legal counsel as well Therefore, his settlement has already been granted.We ask that you close this complaint immediately and quash MrFellow’s erroneous claims.Sincerely,Erik JB***Owner
Attached, please find our initial response to this complaint
MrB [redacted] omitted the work order from September of in which it was stated the the condenser coil fan was very dirty due to a lot of oil leaking (this would suggest that it had already been leaking for a long time His own technician stated later in June of that the issue this time was due to "poor brazing on the line" of the air handler that was installed by them Fast forward to last week when another company had to come out to replace the bad work that Precision did It was stated that, "No Freon Very poor install by Precision Secondary drain pipe not lined up (which I left out the damaged caused to my ceiling by the water that leaked through) leaking on ceiling No plenum box I respect that MrB [redacted] wants to defend his technicians, but not the fact that he hides behind them I was told by several technicians that they would have him contact me He missed every opportunity to to that I have called his office to try to contact him, but he has his gatekeepers direct me elsewhere I'm not satisfied with his response; it is nothing but a deflection of responsibility I'm surprised by his complete lack of professionalism I guess you have to hide from your customers when you run a company so poorly