Capital One

Initial Business Response /* (1000, 5, 2016/04/07) */
Contact Name and Title: *** *** - VP Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@comcast.net
Mr*** sent in said board with explicit instructions to replace the ethernet connectorWe priced it accordinglyMr *** sent
in a signed approval letter with signed terms and conditionsThese T&C's clearly state warranty is based upon our ability to inspect the "failed" work
The board was received and we replace the Conn Mod jack and the communication IC that controls it, exactly as dictated by Mr***Nothing else on the board was touched in any way, shape or formThe work performed was dictated by Mr***Any problems experienced by Mr *** was his responsibility alone as he did not ask for or pay for a complete evaluation and refurbishment of his boardHe got the work he dictated
From the outset Mr*** insisted he wanted his money back and would not send the board back inWe repeatedly told him our terms that he agreed to but he wanted to dictate our terms post-purchaseWe would still be happy to and willing to evaluate his warranty claim if he sends the board in as spelled out in the terms and conditions he signed
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My company sent the board back to ENI, at our cost, for re-evaluationI was contacted by *** *** on 4/15/and was informed that the technician who worked on the board initially had put the battery in backwards and they have since corrected the problem and would like to ship the board back to my companySince ENI has stated on the original packing slip that they are unable to test and power the board, my company has no idea if the problem has been fixed or notTherefore, my company will not accept the return of the board at our cost, and we would like the cost of the original repair returned to usWe have already spent a considerable sum of money in purchasing a brand new board to fix the machine in question and we have spent as much money as we are willing to spend on this matter
Final Business Response /* (4000, 9, 2016/04/15) */
Mr*** asked us to replace a connector and we completed that workHe said the board didn't workI offered to look at it to see if we could help himHe had the battery in backwardsNot our problem but we fixed itNow Mr*** refuses the board and wants the money back from the work he asked us to do? He signed our terms and conditions pertaining to the work he paid us to doWe will not refund any money as we delivered exactly what he asked us to doWe will not respond to any more calls or e-mails from Mr***

Initial Business Response /* (1000, 5, 2016/04/07) */
Contact Name and Title: *** *** - VP Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@comcast.net
Mr*** sent in said board with explicit instructions to replace the ethernet connector We priced it accordingly Mr *** sent
in a signed approval letter with signed terms and conditions These T&C's clearly state warranty is based upon our ability to inspect the "failed" work
The board was received and we replace the Conn Mod jack and the communication IC that controls it, exactly as dictated by Mr*** Nothing else on the board was touched in any way, shape or form The work performed was dictated by Mr*** Any problems experienced by Mr *** was his responsibility alone as he did not ask for or pay for a complete evaluation and refurbishment of his board He got the work he dictated
From the outset Mr*** insisted he wanted his money back and would not send the board back in We repeatedly told him our terms that he agreed to but he wanted to dictate our terms post-purchase We would still be happy to and willing to evaluate his warranty claim if he sends the board in as spelled out in the terms and conditions he signed
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My company sent the board back to ENI, at our cost, for re-evaluation I was contacted by *** *** on 4/15/and was informed that the technician who worked on the board initially had put the battery in backwards and they have since corrected the problem and would like to ship the board back to my company Since ENI has stated on the original packing slip that they are unable to test and power the board, my company has no idea if the problem has been fixed or not Therefore, my company will not accept the return of the board at our cost, and we would like the cost of the original repair returned to us We have already spent a considerable sum of money in purchasing a brand new board to fix the machine in question and we have spent as much money as we are willing to spend on this matter
Final Business Response /* (4000, 9, 2016/04/15) */
Mr*** asked us to replace a connector and we completed that work He said the board didn't work I offered to look at it to see if we could help him He had the battery in backwards Not our problem but we fixed it Now Mr*** refuses the board and wants the money back from the work he asked us to do? He signed our terms and conditions pertaining to the work he paid us to do We will not refund any money as we delivered exactly what he asked us to do We will not respond to any more calls or e-mails from Mr***

On March 18, 2015 I received an email notifying me that I was approved for a $4500 loan through [redacted], so I called to discuss the loan and they told me that they would wire the funds on to a debit card if I had one, which I did, so they told me that I had to pay $32 for electronic transfer due to some federal law, so they told me to go to Moneygram and to call them once I get there and they would tell me what to put on the form, so I did. they told me once I sent the money to call them with the receipt number and then they would load the money on my debit card. Once I called with the receipt number they told me that the money would be loaded within the hour. So I let 2 hours go by then they called me and gave me the Loan Confirmation number ([redacted]) then they told me to write down the following which was what was going to be loaded on my debit card: Transaction #1 [redacted] for $2,000, Transaction #2 $2,000 & Transaction #3 $545.00. Now after I wrote down this information and they told me that the funds would be on my debit card by 5pm, they told me that since my credit score was low, in order for them to get me this loan they had to up my credit score to 620 with meant I had to pay them $288 before I could get the loan, Talking about "Heated" . I asked him to please refund my $32 because I am not comfortable with this loan, I went on to express to him how I thought they were scamming me, and he said the Funding Manager said he would immediately refund me my money, and I told him how it was a shame that people have jobs that consist of robbing innocent people of their money. He then called me a loser and said that out of 8,000 people he deal with on a daily basis that I was the only who didn't want to pay $288 for get a $4500 loan, he started using profanity and I was livid!!!!!! so after he cursed me out and hung up on me, ( Yes the Funding Manager - [redacted]). I called the number back to speak to the original person [redacted] that sent me to MoneyGram, I only called back to make sure my money was going to be sent back to me, so I asked [redacted], when can I expect my refund of $32 and he said " oh, we don't do refunds" I said listen to me, [redacted] said that he was going to refund me my money and I just want to make sure that I am getting my money back that you people scammed out of me and he told me no, that I was not getting my money back, of course by this time my head is actually spinning, I told him that I was going to take legal actions and I that I was going to report them to the Revdex.com and he hung up on me. I called back the next day, trying to get my money, and they guy was yelling in the phone, crunching on chips or something in my ear while talking to me where I ouldn't even understand what he was saying because he was eating in my ear and I told him, that I was convinced that they were scammers because what professional place of business yell at the customers and eat loudly while talking to a customer? so I told them again that I would not be calling back that I would just going to report them. Now, I am hoping that you (Revdex.com) will be able to get these people of of Business, they're job is to rip people off an it is so not right. I am sure I am not the only one and I am also sure the innocent people have lost far more money than $32 from these bad people. Also, I tried calling the number back today and it is out of Service, I'm really not surprised! These People Need to be STOPPED!!!!! This is my Story! Thank you