Capital Plumbing & Mechanical Inc.

On 11/14/we were hired by the City of Columbus HUD Housing to go out and dig up and replace a 25' section of 6" pvc main sewer line and install a new cleanout with riserWe had to dig a trench 8' down and 25' long with shoringWe did pile some dirt in the neighbors yard by accidentWhen the
city was done with their inspection we back filled to rough grade (which is the extent that City of Columbus HUD will pay us to do) and had the concrete company pour the sidewalkDue to the cold weather we piled the dirt higher than ground level to accommodate for settlingWe received a call from Mrs*** in late December about the pile of dirt over the trench and advised her we left room for the ground to settle, and we will be back out in the springShe called back weeks later, and I advised Mrs *** that due to the ground being frozen we were still unable to do anythingI sent a tech out to check on the mounds and see if they overcompensated for settlingOur tech reported back that it was actually not piled high enough and that after it settles we will have to go back outIn mid March Mrs *** called back and I advised her that it was still too early in the season to come out and plant seedWhen the weather finally permitted We sent a tech back out and he was able to lay more dirt onto the trench that had settled a bit and plant grass seedWe are now almost a year later and the ground is still settlingI did send our Chief Estimator out on 03/12/to look at the condition of the yard and he said its not as bad as it soundsHe said he will have someone go out next week and till up the area and lay more grass seed for her

I am so sorry, you are unsatisfied with this serviceI have not had an opportunity to look into this matter completely, but please be assured I will get to the bottom of thisI am somewhat surprised to hear that the tech you are referring to, has done thisConsidering, I am usually on him for not
charging for services or giving excessive discountsCapital Plumbing prides itself on our quality of work and affordable prices, and if everything you are saying is true, it goes against our company standardsThat is something I take very seriously!! I have removed this invoice in its entirety, and I can not apologize enough that you had to go through thisI appreciate you giving me the opportunity to make this right, and I will use this in future training and quality assurance

We were dispatched to the rental home of *** *** and upon arriving the technician noticed the drain lines within the home were very oldSo our technician asked the tenant to sign a waiver releasing us of any liability to damaging the drain pipes during the cleaning process.After drain
cleaning for over minutes the line finally clearedHowever it wasn't because we got through the clog it was because a hole was made in the pipeWe immediately contacted *** the owner and gave him some options going forwardHe was very upset with our technician and asked to speak with his supervisor Justin C***Justin immediately called himMr*** was upset with Justin and asked for his money to be refundedJustin told him he didn't have the authority to, and he would need to speak with MAtt Z*** our VP.A couple of days later Mr*** contacted Matt and like before was upset and demanding not only a refund but additional money for the damage caused by the pipe breakingMatt told him that his tenant signed a waiver because of the liabilityMr*** said that "He didn't sign it his tenant did" We could not have Mr*** sign it because he was out of town. I sympathize with any customer that has to endure this however this is not something we are at fault forHowever out of good faith I would like to offer MR*** his money back for the job and nothing more.Jim S***

Attached you will find the Capital Plumbing and Mechanical invoice, without a signature waiving damage to my property, contrary to their story. Also attached is another invoice from the other plumbing company that actually cleared the drain I have other repair invoices yet to be processed. There was also further tenant property damage previously unlisted. The dispute was never on the grounds of the age of the pipes, but the quality of service and misinformation Capital Plumbing and Mechanical persisted to feed my tenants, myself, and, now, the Revdex.comBeing an experienced plumber and property manager myself, I would not have filled a gallon washer basin with water, as a test, then, left a job site before noticing said water was flowing out of live electrical junction boxes, and, under a (new) laminate floor. This is the primary negligence in contention. I will accept my money back for the job that was not completed, based on Capital Plumbing and Mechanical’s company policy on their job warranty (which should be basic customer service)However, I will not accept negligence, reckless property damage and unnecessary disruption of water usage for my tenants. I have reached out to this company multiple times, and recently gave them the appropriate mailing address, as to, at least, send back the money paid for a job not doneThroughout this ordeal, I have had zero contact from this company This company has NEVER contacted me Their communication and customer service skills are a record low, in my experience. Simply giving my money back that they took for not doing a job, will not be satisfactoryThis company’s negligence caused real property damage and inconveniences for a handful of people. I seek, if not for my tenants and myself, but future victims of this company (maybe less capable than me to defend themselves) to bring this company and some of these individuals to accountability

Our after hours service line received a call from *** *** on February 20,at 7:46a asking if we did service calls on the weekendsShe was advised we do take emergency calls and there is a $fee on top of the regular service call fee of $30.00, to make it a $fee for emergency
service on top of rates(We do have the recording of that call but are unable to download it)Mrs *** states that her basement is flooded and it cannot wait until regular hours on MondayThe information was taken and when our office opened at 9:00a, we put her on the scheduleOur tech arrived at her property at *** *** Ct at 9:27aMrs ***'s sump pump was non-operational and her basement was floodingWe installed a new Zoeller MSump Pump which was $We did advise customer that the original battery backup was also non-operational and would need replacedpaperwork was placed by our tech on shelf by pumpThis was a COD job and *** gave her credit card info to run on that MondayShe said funds would be in the accountWe ran the credit card on 2/22/and card was declinedWe then sent her an invoice advising her bill was still unpaidAfter numerous attempts to contact *** at the number she gavewe put her account into internal collectionsStephen which is our new Accounts Receivables Process Manager was able to find a good number for *** and attempted to collectHe advised *** that her invoice was unpaid and needed to be paid immediately *** stated that her basement flooded again because her power went out in a storm and the battery backup didn't workStephen then said that she was told that the battery backup was non-operational and that has nothing to do with the bill from February*** advised Stephen she wasn't going to pay this and was advised that the service was performed and she gave a declined credit card and that she will force us to put a service lien on the propertyAfter all the emails that were sent back and forth, we feel that our efforts have been exhaustedWe have supplied Mrs*** with GPS reports showing when our vehicle was parked at her address as well as the recorded call from after hours dispatchWe have offered her an itemized invoice as well showing her we have given her discounts where we shouldn't haveWe have also removed the $Universal Protection Program that she opted for at time of serviceShe didn't complain once when we weren't collecting on this invoice but now that collection efforts have commenced she is now question the pricingI can supply any and all recordings and documents upon requests

I am rejecting this response because: those are such lies...there was NO paperwork left...the tech copied my credit card number WRONG from my card....HE wrote it down, not me....then when they couldn't charge my credit card, Steven called me saying he had picked up some office billing, realized that many of their accounts had not been charged for their work, and that he was taking the responsibility to get funds for their company.They REFUSED to give me an itemized invoice which is the ONLY REASON I refused to pay the bogus invoice....their employee STEVEN called me so many times I threatened to have to file against him for harrassment which is when they decided they would attach my property....he is a horrible man, speaking to me with bad language and threats many times-yes I hung up on him several times because of it saying I would ONLY pay the bill once they gave me the an itemized statement. I NEVER agreed to paying a $350.00 plus fee for a sump pump that costs $150.00 which is the very highest price I can find on it....their $350.00 fee clearly includes their labor charge but they are charging me for labor separately in addition to grossly charging me for the sump pump. They are correct in that I never disputed this until I saw the invoice, and thats clearly because I didn't see any invoice until I began to demand one so I knew what I was specifically paying for. Additonally, the requested paperwork for the sump pump that they finally sent me was nothing more than installation instructions...nothing about the specific sump pump. I have agreed to pay the invoice when I knew that their $350.00 price for the sump was a fair one, telling them that as well as telling them that I would pay the invoice accordingly when I verified that it was a fair price. I now have that information, and will pay a PORTION of the invoice. This company has many reviews for doing this very same thing to many other customers. I am just one more added to their list. Frankly, had I looked at their reviews prior to calling them, that call would NEVER have been made. I intend to provide NEGATIVE reviews everywhere online that I can find to do so against this practicing company, clearly just as many others have. Nothing I am saying is untrue, as a matter of fact, I also have all the emails, etc. that verify my demand for an itemized invoice. Who wouldn't request that rather than some generic bogus invoice to pay from? How stupid.
Regards,
[redacted]

Attached you will
find the Capital Plumbing and Mechanical invoice, without a signature
waiving damage to my property, contrary to their story.
Also attached is another invoice from the other plumbing
company that actually cleared the drain.
I have other repair invoices yet to be processed.
There was also further tenant property damage previously
unlisted.
The dispute was
never on the grounds of the age of the pipes, but the quality of service and
misinformation Capital Plumbing and Mechanical persisted to feed my tenants,
myself and now, the Revdex.com. Being an experienced plumber and
property manager myself, I would not have filled a 40 gallon washer basin with
water as a test, then, left a jobsite before noticing said water was flowing
out of live electrical junction boxes, and, under a (new) laminate floor.
I will accept my
money back for the job that was not completed, based on Capital Plumbing and
Mechanical’s company policy on their job warranty (which should be basic
customer service). However, I will not accept negligence, reckless property
damage and unnecessary disruption of water usage for my tenants.
I have reached out
to this company multiple times, and recently gave them the appropriate mailing
address, as to, at least, send back the money paid for a job not done.
Throughout this ordeal, I have had zero contact from this company.
This company has NEVER contacted me.
Their communication and customer service skills are a record
low, in my experience.
 Simply giving my
money back that they took for not doing a job, will not be satisfactory. This
company’s negligence caused real property damage and inconviences for a handful
of people.
 I seek, if not for
myself, my tenants, but future victims of this company (maybe less capable than
me to defend themselves and take further action) to bring this company and some
of these individuals to accountability.

After completing an internal investigation on our end I have found out that the customer stopped payment on the check so in essence he has paid us nothing. He also sent us several pictures of what he states we did incorrectly. to be honest with you I see nothing that I would deem "poor workmanship "...

on our part. Dan has been in the plumbing industry for several years not 8 months. I am sorry this customer had a bad experience with our company nonetheless as I never want this. Seeing how the customer stopped payment on the check and we were paid nothing for the hours of time we have invested I'm not sure what else this customer would want. At this point I am suggesting that we not file a lien or commence any collections with our attorney, and just accept his non payment for services we rendered to be satisfactory.

We were dispatched to the rental home of [redacted] and upon arriving the technician noticed the drain lines within the home were very old. So our technician asked the tenant to sign a waiver releasing us of any liability to damaging the drain pipes during the cleaning process.After drain...

cleaning for over 90 minutes the line finally cleared. However it wasn't because we got through the clog it was because a hole was made in the pipe. We immediately contacted [redacted] the owner and gave him some options going forward. He was very upset with our technician and asked to speak with his supervisor Justin C[redacted]. Justin immediately called him. Mr. [redacted] was upset with Justin and asked for his money to be refunded. Justin told him he didn't have the authority to, and he would need to speak with MAtt Z[redacted] our VP.A couple of days later Mr. [redacted] contacted Matt and like before was upset and demanding not only a refund but additional money for the damage caused by the pipe breaking. Matt told him that his tenant signed a waiver because of the liability. Mr. [redacted] said that "He didn't sign it his tenant did. " We could not have Mr. [redacted] sign it because he was out of town. I sympathize with any customer that has to endure this however this is not something we are at fault for. However out of good faith I would like to offer MR. [redacted] his money back for the job and nothing more.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  If they actually come out a fix the issue.

We offer to refund this customers money back he paid us for the job and that is it. However he needs to accept this offer through the Revdex.com so it is recorded that he is accepting it and it is closed. We will not refund any money for damages to the property as our stance is and always has been that we are not liable for the damage. It was clearly a result of the age and neglect of the existing pipe.James M. S[redacted]

We offer to refund this customers money back he paid us for the job and that is it. However he needs to accept this offer through the Revdex.com so it is recorded that he is accepting it and it is closed. We will not refund any money for damages to the property as our stance is and always has been that we are not liable for the damage. It was clearly a result of the age and neglect of the existing pipe.

It is clear to me that Mr S[redacted] and Capital Plumbing have no interest in accepting responsibility for their actions. There was no damage waiver signed, as they have mentioned. I believe this to be an example of a company without integrity, and that does not deserves an "A" rating.   Mr. S[redacted] and his company are not worth anymore of my time. I will accept his offer to return my money for the job they did not accomplish. Please make a check out for that amount taken $354.87.