I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me If they actually come out a fix the issue
We offer to refund this customers money back he paid us for the job and that is itHowever he needs to accept this offer through the Revdex.com so it is recorded that he is accepting it and it is closedWe will not refund any money for damages to the property as our stance is and always has been that we are not liable for the damageIt was clearly a result of the age and neglect of the existing pipe.James MS***
It is clear to me that Mr S [redacted] and Capital Plumbing have no interest in accepting responsibility for their actionsThere was no damage waiver signed, as they have mentionedI believe this to be an example of a company without integrity, and that does not deserves an "A" rating MrS [redacted] and his company are not worth anymore of my timeI will accept his offer to return my money for the job they did not accomplishPlease make a check out for that amount taken $
Attached you will find the Capital Plumbing and Mechanical invoice, without a signature waiving damage to my property, contrary to their story Also attached is another invoice from the other plumbing company that actually cleared the drain I have other repair invoices yet to be processed There was also further tenant property damage previously unlisted The dispute was never on the grounds of the age of the pipes, but the quality of service and misinformation Capital Plumbing and Mechanical persisted to feed my tenants, myself and now, the Revdex.comBeing an experienced plumber and property manager myself, I would not have filled a gallon washer basin with water as a test, then, left a jobsite before noticing said water was flowing out of live electrical junction boxes, and, under a (new) laminate floor I will accept my money back for the job that was not completed, based on Capital Plumbing and Mechanical’s company policy on their job warranty (which should be basic customer service)However, I will not accept negligence, reckless property damage and unnecessary disruption of water usage for my tenants I have reached out to this company multiple times, and recently gave them the appropriate mailing address, as to, at least, send back the money paid for a job not done Throughout this ordeal, I have had zero contact from this company This company has NEVER contacted me Their communication and customer service skills are a record low, in my experience Simply giving my money back that they took for not doing a job, will not be satisfactoryThis company’s negligence caused real property damage and inconviences for a handful of people I seek, if not for myself, my tenants, but future victims of this company (maybe less capable than me to defend themselves and take further action) to bring this company and some of these individuals to accountability
I am rejecting this response because: those are such lies...there was NO paperwork left...the tech copied my credit card number WRONG from my card....HE wrote it down, not me....then when they couldn't charge my credit card, Steven called me saying he had picked up some office billing, realized that many of their accounts had not been charged for their work, and that he was taking the responsibility to get funds for their company.They REFUSED to give me an itemized invoice which is the ONLY REASON I refused to pay the bogus invoice....their employee STEVEN called me so many times I threatened to have to file against him for harrassment which is when they decided they would attach my property....he is a horrible man, speaking to me with bad language and threats many times-yes I hung up on him several times because of it saying I would ONLY pay the bill once they gave me the an itemized statementI NEVER agreed to paying a $plus fee for a sump pump that costs $which is the very highest price I can find on it....their $fee clearly includes their labor charge but they are charging me for labor separately in addition to grossly charging me for the sump pumpThey are correct in that I never disputed this until I saw the invoice, and thats clearly because I didn't see any invoice until I began to demand one so I knew what I was specifically paying forAdditonally, the requested paperwork for the sump pump that they finally sent me was nothing more than installation instructions...nothing about the specific sump pumpI have agreed to pay the invoice when I knew that their $price for the sump was a fair one, telling them that as well as telling them that I would pay the invoice accordingly when I verified that it was a fair priceI now have that information, and will pay a PORTION of the invoiceThis company has many reviews for doing this very same thing to many other customersI am just one more added to their listFrankly, had I looked at their reviews prior to calling them, that call would NEVER have been madeI intend to provide NEGATIVE reviews everywhere online that I can find to do so against this practicing company, clearly just as many others haveNothing I am saying is untrue, as a matter of fact, I also have all the emails, etcthat verify my demand for an itemized invoiceWho wouldn't request that rather than some generic bogus invoice to pay from? How stupid Regards, [redacted] ***
After completing an internal investigation on our end I have found out that the customer stopped payment on the check so in essence he has paid us nothingHe also sent us several pictures of what he states we did incorrectlyto be honest with you I see nothing that I would deem "poor workmanship " on our partDan has been in the plumbing industry for several years not monthsI am sorry this customer had a bad experience with our company nonetheless as I never want thisSeeing how the customer stopped payment on the check and we were paid nothing for the hours of time we have invested I'm not sure what else this customer would wantAt this point I am suggesting that we not file a lien or commence any collections with our attorney, and just accept his non payment for services we rendered to be satisfactory
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me If they actually come out a fix the issue
We offer to refund this customers money back he paid us for the job and that is itHowever he needs to accept this offer through the Revdex.com so it is recorded that he is accepting it and it is closedWe will not refund any money for damages to the property as our stance is and always has been that we are not liable for the damageIt was clearly a result of the age and neglect of the existing pipe.James MS***
It is clear to me that Mr S [redacted] and Capital Plumbing have no interest in accepting responsibility for their actionsThere was no damage waiver signed, as they have mentionedI believe this to be an example of a company without integrity, and that does not deserves an "A" rating MrS [redacted] and his company are not worth anymore of my timeI will accept his offer to return my money for the job they did not accomplishPlease make a check out for that amount taken $
Attached you will find the Capital Plumbing and Mechanical invoice, without a signature waiving damage to my property, contrary to their story Also attached is another invoice from the other plumbing company that actually cleared the drain I have other repair invoices yet to be processed There was also further tenant property damage previously unlisted The dispute was never on the grounds of the age of the pipes, but the quality of service and misinformation Capital Plumbing and Mechanical persisted to feed my tenants, myself and now, the Revdex.comBeing an experienced plumber and property manager myself, I would not have filled a gallon washer basin with water as a test, then, left a jobsite before noticing said water was flowing out of live electrical junction boxes, and, under a (new) laminate floor I will accept my money back for the job that was not completed, based on Capital Plumbing and Mechanical’s company policy on their job warranty (which should be basic customer service)However, I will not accept negligence, reckless property damage and unnecessary disruption of water usage for my tenants I have reached out to this company multiple times, and recently gave them the appropriate mailing address, as to, at least, send back the money paid for a job not done Throughout this ordeal, I have had zero contact from this company This company has NEVER contacted me Their communication and customer service skills are a record low, in my experience Simply giving my money back that they took for not doing a job, will not be satisfactoryThis company’s negligence caused real property damage and inconviences for a handful of people I seek, if not for myself, my tenants, but future victims of this company (maybe less capable than me to defend themselves and take further action) to bring this company and some of these individuals to accountability
I am rejecting this response because: those are such lies...there was NO paperwork left...the tech copied my credit card number WRONG from my card....HE wrote it down, not me....then when they couldn't charge my credit card, Steven called me saying he had picked up some office billing, realized that many of their accounts had not been charged for their work, and that he was taking the responsibility to get funds for their company.They REFUSED to give me an itemized invoice which is the ONLY REASON I refused to pay the bogus invoice....their employee STEVEN called me so many times I threatened to have to file against him for harrassment which is when they decided they would attach my property....he is a horrible man, speaking to me with bad language and threats many times-yes I hung up on him several times because of it saying I would ONLY pay the bill once they gave me the an itemized statementI NEVER agreed to paying a $plus fee for a sump pump that costs $which is the very highest price I can find on it....their $fee clearly includes their labor charge but they are charging me for labor separately in addition to grossly charging me for the sump pumpThey are correct in that I never disputed this until I saw the invoice, and thats clearly because I didn't see any invoice until I began to demand one so I knew what I was specifically paying forAdditonally, the requested paperwork for the sump pump that they finally sent me was nothing more than installation instructions...nothing about the specific sump pumpI have agreed to pay the invoice when I knew that their $price for the sump was a fair one, telling them that as well as telling them that I would pay the invoice accordingly when I verified that it was a fair priceI now have that information, and will pay a PORTION of the invoiceThis company has many reviews for doing this very same thing to many other customersI am just one more added to their listFrankly, had I looked at their reviews prior to calling them, that call would NEVER have been madeI intend to provide NEGATIVE reviews everywhere online that I can find to do so against this practicing company, clearly just as many others haveNothing I am saying is untrue, as a matter of fact, I also have all the emails, etcthat verify my demand for an itemized invoiceWho wouldn't request that rather than some generic bogus invoice to pay from? How stupid Regards, [redacted] ***
After completing an internal investigation on our end I have found out that the customer stopped payment on the check so in essence he has paid us nothingHe also sent us several pictures of what he states we did incorrectlyto be honest with you I see nothing that I would deem "poor workmanship " on our partDan has been in the plumbing industry for several years not monthsI am sorry this customer had a bad experience with our company nonetheless as I never want thisSeeing how the customer stopped payment on the check and we were paid nothing for the hours of time we have invested I'm not sure what else this customer would wantAt this point I am suggesting that we not file a lien or commence any collections with our attorney, and just accept his non payment for services we rendered to be satisfactory