Capital Roofing and Chicago Storm Restoration

Dear customer,On behalf of Capital Roofing I first and foremost apologize that you are dissatisfied with the level of customer service you receivedWe do take customer service very seriously and value treating our customers fairlyI would like to address the issues that you raisedI agree that initially we failed to respond to you in a prompt matter on this issueThis oversight was addressed as soon as we received notification of your dissatisfaction from the Revdex.comIn addition, we agreed to completely fix the issue with the product free of charge and honor your warranty, and this has been completedFinally, with regards to feeling like you were misled through the insurance claims process, we can only estimate the coverage that will be offered by the insurance on a storm-related insurance claimYou were advised that damages should be paid for based on the assessment of our representative, and one of these items was ultimately considered undamaged by the insurance adjusterA manager then completed a second inspection free of charge and determined that the insurance company's assessment was correct and that there was indeed no storm damage to the gutter system on your houseOverall, we negotiated coverage for your house roof, garage roof, and the gutter system on your garage, but we were unable to find damage that warranted a replacement on the house gutter systemI apologize that you felt misled by the assessment of our representative, and we have addressed the importance of making sure information is being delivered in a clear, concise manner with all of our representatives, to ensure a cohesive process with future clientsWe feel that we have adequetely addressed these issues and have done what is necessary on our end to bring resolution to the complaint

Complaint: [redacted]
I am rejecting this response because the company is lying about misleading us. In the beginning of the process, men representing his company told my wife and I that the gutters on the house would covered and be replaced along with the shingles. There was never any mention at all that the gutters might not have storm damage. Plain and simple, we were mislead into thinking we would have new gutters. The issue regarding the gutters on the garage being installed incorrectly has been resolved. After countless phone calls, many no shows on their part and a complaint to the Revdex.com they were forced to honor a warranty and fix work that they messed up in the beginning. I still do not buy into them taking customer service seriously. It seems that  they only get by on doing the bare minimum. AT least this nightmare of dealing with them is over. 
Sincerely,
[redacted]

Dear customer,On behalf of Capital Roofing I first and foremost apologize that you are dissatisfied with the level of customer service you received. We do take customer service very seriously and value treating our customers fairly. I would like to address the issues that you raised. I agree that...

initially we failed to respond to you in a prompt matter on this issue. This oversight was addressed as soon as we received notification of your dissatisfaction from the Revdex.com. In addition, we agreed to completely fix the issue with the product free of charge and honor your warranty, and this has been completed. Finally, with regards to feeling like you were misled through the insurance claims process, we can only estimate the coverage that will be offered by the insurance on a storm-related insurance claim. You were advised that damages should be paid for based on the assessment of our representative, and one of these items was ultimately considered undamaged by the insurance adjuster. A manager then completed a second inspection free of charge and determined that the insurance company's assessment was correct and that there was indeed no storm damage to the gutter system on your house. Overall, we negotiated coverage for your house roof, garage roof, and the gutter system on your garage, but we were unable to find damage that warranted a replacement on the house gutter system. I apologize that you felt misled by the assessment of our representative, and we have addressed the importance of making sure information is being delivered in a clear, concise manner with all of our representatives, to ensure a cohesive process with future clients. We feel that we have adequetely addressed these issues and have done what is necessary on our end to bring resolution to the complaint.