Dear [redacted],
5pt;">On behalf of Capital Self Storage, I am writing to apologize for the inconvenience the business has caused you. The billing mistake that was made on your account (unit #[redacted]) was an unintentional error. We have been undergoing many systemic changes here at Capital Self Storage and when we went through a software conversion, some of the information on tenants' accounts was improperly input into the new system. The fact that your credit card number was on the account (solely for convenience purposes), caused some confusion and I was under the impression that your account was to be auto-billed every month.
As a result of this mistake, Capital Self Storage will credit your next month's rent on your account. If you should experience any other problems, please feel free to let me know and we will accommodate accordingly. We appreciate your business and look forward to serving your storage needs in the future,
Sincerely,
Crystal R[redacted]
Property Manager
Capital Self Storage
[redacted]
Washington, DC [redacted]
Dear [redacted],
5pt;">On behalf of Capital Self Storage, I am writing to apologize for the inconvenience the business has caused you. The billing mistake that was made on your account (unit #[redacted]) was an unintentional error. We have been undergoing many systemic changes here at Capital Self Storage and when we went through a software conversion, some of the information on tenants' accounts was improperly input into the new system. The fact that your credit card number was on the account (solely for convenience purposes), caused some confusion and I was under the impression that your account was to be auto-billed every month.
As a result of this mistake, Capital Self Storage will credit your next month's rent on your account. If you should experience any other problems, please feel free to let me know and we will accommodate accordingly. We appreciate your business and look forward to serving your storage needs in the future,
Sincerely,
Crystal R[redacted]
Property Manager
Capital Self Storage
[redacted]
Washington, DC [redacted]