Capital Services & Supplies Inc.

This is in response to the charges of $for examining the lawn mower of the consumers complaintWe had to tear the engine down to find out exactly what the problem was and also for working up an estimate Seeing as how it was not a situation that warranty would pay for we bill for out time Lack of lubrication is not a defect Warranty covers defects in material and workman ship on anything you buy Even if its a car that is what a warranty if for If an ignition coil goes out in the warranty period that would be considered a defect We tried to explain that to the customer with no success
If there is anymore question please let me know.
Thank you,
*** ***
ILawn & Garden Ctr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and ** *** contacted me in MayShe stated there was a check and it was being returned to the company** *** claimed it was made out with the incorrect spelling of my nameAfter a week passedI reached out to ** Wilsin and I was told that the company haven't reissued a checkI've seen ** *** since then, nothing was expressed about resolving this matterI have damages that will cost more than $Aside from that, "professional" individuals that was hired for the transitional move in October 2016, failing to oblige what's legally bindingAfter numerous conversations with ** ***, I find her to be ill manneredLeaving me to feel if this resolution to this issue continue to be dragged on, I will move on and except not be reimbursed for all of my damages. After reading there response, it was misleadingGiving a statement as suchgives the impression that I've been unreasonableThe truth of this matter is that I've only received excusesExcuses for why nothing's changed
Regards,
*** ***

Good Afternoon *** *** Thank you for making me aware of this matter In April of this year *** *** *** , Program Manager of *** *** *** who is our client, contacted me regarding ***’s damaged property Our policy is to reimburse for damaged
property at per pound; however *** asked if we could reimburse *** her estimated value of $ 150.00which I agreed to do *** asked that we issue the check and send it to her to distribute to *** After speaking with you today I contacted *** who stated that she still had thecheck because *** refused to accept it ( see attachments). Please contact *** at *** if you need to speak to her directly I have had no contact with ***, only *** Please contact me if you require additional information.Thank You, Carolyn F

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
 
I still believe we have been taken advantage of from the day we purchased the mower. The Revdex.com has a copy of a so called warranty that doesn't even state covered and non covered issues. There was no discussion of a fee for them to even look at the mower.  The oil was changed as we were told and kept up. Here we are trying to support our children and spend this much on a faulty mower. We were finally able to provide a home with a nice big yard for them to play in and now we can't even keep it up. I'm sure there is no empathy from a business that provides such poor customer service. We do not have the money to pay to even get a broken mower back. This is just pitiful that anyone would treat customers this way. 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had additional information on the ongoing complaint [redacted]. My husband tried to contact them to pick up the mower from their shop and they will not allow us to get it without us paying them $25. This was never stated until today's conversation with them. I had also never thought of this until my husband mentioned it today. When we originally heard from them and they said it needed a short block replaced and it was be roughly $600 and my husband mentioned the warranty they had asked us to bring in the receipt to see the warranty. When we took them the receipt the man said well this part wasn't covered and he would call us. It was a week after taking them that receipt, and never receiving a call, when they started saying there was no oil in it and they wouldn't fix it. The story has changed with them. 
Sincerely,
[redacted]

To who it may concern;
We agree the customer bought this mower from us with a two year warranty on the engine.  Warranty covers defects in materials and workman ship.  It does not cover insufficent lubrication.  The engine crank pin was gaulded and rod cap was broken and the top main...

bearing was also gaulded - sign of insufficent lubrication.  The engine had fresh oil in it when it came in.  We have been in business for 30 years and have qualified mechanics that work on these engines daily. The engine is still here and the customer can get a second opion from any small engine repair shop and I am sure he will get the same answer.  If you need any more information please feel free to contact us.
 
Regards,
[redacted]
I81 Lawn and Garden Ctr Inc