Capital Shield Financial LLC

We are sorry that the " [redacted] " family had a bad experience with our dealershipWe have spent time with our salesperson explaining our process of trying to surpass our customer's expectationsIf we tell a customer we are going to do something our company policy is to do itI am going to mail *** [redacted] a gas card to reimburse her for her inconvenienceTodd W.###-###-####

Dear Mr [redacted] , Thank you for your concerns regarding a recent advertisement mailer you received from Jake Sweeney Auto groupI understand you felt mislead as you felt your mailer was a winning mailer for a televisionWe take customer satisfaction very seriously and strive to provide our customers with the best possible experience when shopping for a new or used carThe advertisement had a disclaimer further explaining the promotionI have attached the part of the disclaimer where it explains how to win the tvIn addition to having the matching pull tab you also needed to have the matching confirmation code which was listed on your mailer and shown on a board in the show roomUnfortunately, your code did not match the winning codePlease see disclaimer “ (--) NO PURCHASE OR DONATION NECESSARY TO ENTER OR WINPURCHASE OR DONATION DOES NOT INCREASE CHANCES OF WINNINGSee dealer for detailsBring invitation to event location to compare your confirmation code to prize board to determine if you have won a 55” 4K TV or an Apple iPad ProWinner/addressee must be years or older, and must bring flyer to event location during the sale dates listed abovea) All taxes are the responsibility of the prize winnerb) Odds of winning a 55” 4K TV ($1,value) are 1:40,Odds of winning an Apple iPad Pro ($1,value) are 1:40,.” We apologize you were unhappy with the results of the promotion and prize that was won which was a smart watch Thank you for stopping out and we hope you will give us another chance to meet your automotive needs

Dear Mr** ***, Thank you for your concerns regarding a recent advertisement mailer you received from Jake Sweeney Auto groupI understand you felt mislead as you felt your mailer was a winning mailer for a televisionWe take customer satisfaction very seriously and strive to provide our
customers with the best possible experience when shopping for a new or used carThe advertisement had a disclaimer further explaining the promotionI have attached the part of the disclaimer where it explains how to win the tvIn addition to having the matching pull tab you also needed to have the matching confirmation code which was listed on your mailer and shown on a board in the show roomUnfortunately, your code did not match the winning code. Please see disclaimer “… (--) NO PURCHASE OR DONATION NECESSARY TO ENTER OR WINPURCHASE OR DONATION DOES NOT INCREASE CHANCES OF WINNINGSee dealer for detailsBring invitation to event location to compare your confirmation code to prize board to determine if you have won a 55” 4K TV or an Apple iPad ProWinner/addressee must be years or older, and must bring flyer to event location during the sale dates listed abovea) All taxes are the responsibility of the prize winnerb) Odds of winning a 55” 4K TV ($1,value) are 1:40,Odds of winning an Apple iPad Pro ($1,value) are 1:40,000….” We apologize you were unhappy with the results of the promotion and prize that was won which was a smart watch Thank you for stopping out and we hope you will give us another chance to meet your automotive needs

The deal has been unwound and the matter has been resolved. Please feel free to call me with any questions.Thank you,Rob H***Sales Manager***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before
sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Mr. [redacted], Thank you for your concerns regarding a recent advertisement mailer you received from Jake Sweeney Auto group. I understand you felt mislead as you felt your mailer was a winning mailer for a television. We take customer satisfaction very seriously and strive to provide...

our customers with the best possible experience when shopping for a new or used car. The advertisement had a disclaimer further explaining the promotion. I have attached the part of the disclaimer where it explains how to win the tv. In addition to having the matching pull tab you also needed to have the matching confirmation code which was listed on your mailer and shown on a board in the show room. Unfortunately, your code did not match the winning code. Please see disclaimer “… (--) NO PURCHASE OR DONATION NECESSARY TO ENTER OR WIN. PURCHASE OR DONATION DOES NOT INCREASE CHANCES OF WINNING. See dealer for details. Bring invitation to event location to compare your confirmation code to prize board to determine if you have won a 55” 4K TV or an Apple iPad Pro. Winner/addressee must be 18 years or older, and must bring flyer to event location during the sale dates listed above. a) All taxes are the responsibility of the prize winner. b) Odds of winning a 55” 4K TV ($1,500 value) are 1:40,000. Odds of winning an Apple iPad Pro ($1,000 value) are 1:40,000….”   We apologize you were unhappy with the results of the promotion and prize that was won which was a smart watch.   Thank you for stopping out and we hope you will give us another chance to meet your automotive needs.

We are sorry that the "[redacted]" family had a bad experience with our dealership. We have spent time with our salesperson explaining our process of trying to surpass our customer's expectations. If we tell a customer we are going to do something our company policy is to do it. I am going to mail [redacted]...

[redacted] a gas card to reimburse her for her inconvenience. Todd W.###-###-####