Capital Supply Center

I called [redacted] to resolve this however she was out of the officeWe do not have a record of voice messages or e mails from this customerHowever we will take back the supplies and void the invoiceWe will have IDC contact customer or they can return merchandise to address on the invoice

We do not agree with this allegation at allThe original order was faxed to the customer and signed and sent backIt has our co name at the top and says it will be shipped by IDCSERVCO. It sounds like Canon is making claims to there customer that are not true. The supplies that were
shipped were original brand Canon supplies. We took back the last shipment and will not contact this customer in the future

I called [redacted] to resolve this however she was out of the office. We do not have a record of voice messages or e mails from this customer. However we will take back the supplies and void the invoice. We will have IDC contact customer or they can return merchandise to address on the invoice.

Review: Capital Supply Center targets our business using deceptive telemarketing practices at least once every two months or so. Their sales reps say that an order has already been placed for office toner by a different staff member in our office and that a quick confirmation needs to be signed and faxed back by the person on the phone. Once the confirmation has been faxed, they have IDCSERVCO ship the product and this company then attempts to recoup a restocking fee when the items are returned. We have already requested to be placed on their "Do not call list" but they continue to harass our employees. This is unacceptable business practice.Desired Settlement: Since the methods of procuring our business through Capital Supply Center were deceptive, we do not feel IDCSERVCO is entitled to their restocking fee.

This company called and said the cost for our toner for our copier was about to go up and we could get the next 8 toners at the old price. They got my email address and asked me to print out, sign, and email back the order. I looked at the email -- the cost was to be $439.00 per toner cartridge.

Our agreement with our copier is FREE toner! This company, Capital Supply Center, is running on fraudulent practices in my opinion.

"Lynn West" is the person who's name appears on the email. BEWARE OF THIS COMPANY.

Review: Our office received a call asking the receptionist to confirm an order of toner. We placed no order for toner with this company. Our front desk person, who is not our usual receptionist agrees to confirm the order. It is now explained to her that they will fax the confirmation form. She was to sign it and return by fax. When the faxed confirmation was not returned immediately, the representative called several times insisting she fill the form out immediately. His tone was escalating and the form was signed reluctantly and almost as a result of bullying. We now are in possession of an absorbent bill of $523.51, for a toner cartridge that usually cost $68 at most.

This company has misrepresented themselves as our normal vendor and has also astronomically inflated the prices of products.Desired Settlement: I would like our bill to be cancelled.

Business

Response:

We can cancel billing if they refuse shipment on this order that is being delivered to them via ups. If it is accepted please call to schedule a return.

Review: Capital Supply Center had called our company and told an employee that the black toner for our new printer was about to go on back order, so we should order one to have on hand. They were inexplicit about the ordering process, and circumnavigated questions regarding the order by rapidly insisting on the immediate return of the order form. We received the toner and an exorbitant invoice, realized that this company was not affiliated with our business supply vendor, and called the shipping and billing company, IDC Servco. Their customer service rep said they had nothing to do with returns or exchanges, and to give Capital Supply Center a call. We have left three voicemail messages and sent two emails requesting a call back and have yet to hear from them.Desired Settlement: We would like to return the unused toner and for the invoice to be voided completely.

Business

Response:

I called [redacted] to resolve this however she was out of the office. We do not have a record of voice messages or e mails from this customer. However we will take back the supplies and void the invoice. We will have IDC contact customer or they can return merchandise to address on the invoice.

Review: This company calls and says they are Canon. Then they proceed to tell me our toner for our copier needs to be locked into the price of $648 because it is going to go up. Then they want to fax over an agreement to be signed. They coax you into thinking your company has dealings with them. Total scam.Desired Settlement: N/A

Business

Response:

We do not identify our self as any other company or supplier or Manufacture, other than Capital Supply Center. The purpose of the order confirmation that was faxed to this company is to identify who we are and what they are ordering. It also says were not affiliated with any other co. We also do a verbal verification with the buyer to make sure they know which co this is coming from. We do not agree with the allegations of this complaint.

Review: Telemarketer called posing as our Xerox Rep, claimed that he is placing an order on our behalf for toner cartridges.

The rep, whose name I did not catch, fraudulently posed as our Xerox tech, and told us that he would ship us a toner at a cost of $698. I would like the order stopped and for the "company" to discontinue calling us.Desired Settlement: do not call back, but confirm order cancellation

Business

Response:

We did not ship this company any product and there was no order placed. We do not misrepresent who our co is. We send out an order confirmation that states who we are and what the customer is getting. This order never made it past our verification process which is to inform the customer of our co the price and that were not affiliated with any other company except IDC who does our shipping and billing.

A man named "[redacted]" called me from this company last night (Í'm the new receptionist here) claiming they had been doing business with the previous receptionist and wanted to make arrangements to send us our supply order now (which I was later told consisted of ONE black ink toner cartridge) for our annual renewal price of $698.63(!) as a favor before the "new rate of $798.63 goes into effect". He said a woman would call me in the morning to take care of the details. When "Lynn" called me this morning (from an entirely different#, with a caller ID of "private"), I told her I had to clear this with our home office, as I am not authorized to make purchase decisions and that I needed to verify the validity of this order. She would not give me her contact information before hanging up. A few minutes later, "[redacted]" called me back and got really beligerant, reminding me of our conversation last night that he somehow decided to interpret as an okay to proceed. When I told him I simply needed to clear this with our home office, he got very pushy and aggitated, suddenly claiming that we had already paid the annual renewal fee, which made me suspicious. He said he would e-mail me a copy of the paperwork (which he didn't)and I actually hung up on him because he got so rude. When I googled the company, I saw TONS of bad reviews on what others described as the borderline "fraudulent" tactics of this company, so I tried to call "[redacted]" back (my caller ID identified him as "anonymous"), only to repeatedly get busy signals. I am glad I followed up on my gut feeling that something wasn't right. This company should be ashamed of itself.

Review: To whom it may concern at Capital Supply Center:

I am an owner of [redacted] and [redacted], PLLC and am informing you that should an HP LaserJet Toner be sent to us we will refuse to accept it as it was not ordered by [redacted] and [redacted], PLLC.

We never ordered this and will not at any time.

Regarding the FAX from July 30, 2014 (see copy attached), Mr. [redacted] is not an employee of [redacted] and [redacted], PLLC and was mistaken and had no authority to approve your sales call when he responded to your sales call.

I am asking that you remove our contact information from your sales list and make no future calls, or communications of any kind, to our organization.

I will be sending a copy of this communication to the Revdex.com for their information and records.

[redacted]Desired Settlement: I am asking that you remove our contact information from your sales list and make no future calls, or communications of any kind, to our organization.

Consumer

Response:

Hello again.

In addition to the message I just sent a few moments ago:

Review: This company calls consistently. They do not state their name or the company they are calling from. They simply ask to confirm your business address. They then send you a fax that you "have to sign" and they send you toner. This is a scam. In the past they simply have asked for your address and then will send you toner and a bill.Desired Settlement: This company needs to stop contacting all 7-Day Clinic locations. We do not need their services.

Business

Response:

We did contact this company, however there was no order processed to them. We sent an order confirmation that states our company name and address in bold print. They were also contacted by our verification department and we always state our co name. We have not contacted this company since they informed us they didnt want to purchase. We will not contact them in the future. We also did not ship them anything.

Review: This company has repeatedly contacted our business, and spoken to employees who do not have authorization to order supplies. They consider this verbal agreement by just speaking to an employee, then send materials not ordered, and invoice for payment. The cost of theses materials is severely inflated as well. We have spoken to this company on several occasions and demanded they stop contacting our company, and to never send us anything. Yet, they continue to harass us.Desired Settlement: We will send the supplies they shipped us back to their warehouse, and we would like them to never contact our company again.

Business

Response:

We are sorry for shipping supplies to an unauthorized buyer, however the buyer said they were authorized and signed an order confirmation and faxed it to us on the original order which asks for an authorized signature. We will take back the shipment they are being billed for and cancel the billing upon return of merchandise and not contact this co in the future.

Review: Capital Supply Center called our company and sold us toner under false pretense. A person from Capital Supply Center called our company and spoke with our receptionist and told her that he was our Canon representative. He went as far as asking her how has the service been and if we were satisfied. He then began to tell her that we should order toner so that we don't run out. They did in fact, email her an order form that she did sign and mail back; however, because she was new, she had no idea that this was a scam. They sent the toner a few weeks later and invoiced our company for a ridiculous amount of almost $600.00. Regardless of a signed paper or not, this sale was done completely under false pretenses and this should be stopped. Once we received this ridiculous invoice, we looked up the company online and all we could find was complaints from other companies claiming the exact same scam.Desired Settlement: I have called the company that sent us the invoice, IDC Servco, to make a return. She informed me that she will send a shipping label and once the product is received she will credit the amount back to our company and we will not have to pay the invoice within 48 hours or so. She has not emailed the label to me yet so I am still waiting to receive this. We only want to return this product and to ensure that we do not have to pay this amount.

Business

Response:

I spoke to [redacted] and she said she wanted to return product so I gave her the return address. I will now call the shipping co and arrange for a pick up which was not made clear to me in our conversation. There was no misrepresentation on this order. the sales call was followed up with a verification call that identifies our co as Capital Supply Center. we also verify the dollar amount of the order. The call is then followed up with a fax that has our co name in Bold print with a disclaimer stating that we are not affiliated with the manufacture or any other company, which was signed and faxed back to our co to place this order. Sorry for the confusion but we make every effort to be clear especially because we are sending merchandise with a 30 day billing.

Review: A representative for this company called and claimed to be from our toner supplier. they stated that the price of our toner was going up and we needed to order now to get the price before the end of the contract. they sent over a form to fax back ordering 1 toner. I was unfamiliar with our process and agreed and faxed the confirmation back. After receiving and paying for 8 toners that we never used I called our xerox rep who told me I had been "toner scammed" I contacted [redacted] and Capital supply to request to return all the unused toners and be credited. After a week of making phone calls they finally sent a shipping label and I sent all 8 back. I am now getting phone calls from [redacted] screaming at me and now emails saying they want to return the toner to me. I have made it very clear to him that I did not order, or want any of the toner and that any reshipment would be refused.Desired Settlement: We have returned all merchandise and expect to be refunded for said merchandise.

Review: This company calls and either says their name quickly or tries to pass themselves off as our Xerox rep. They try to lock you into a rate for toner because the price is "going up soon". Then another guy calls to follow up and they fax you an order confirmation. When I got the confirmation I realized they weren't Xerox and faxed them back asking them to no longer contact us. They continue to call and harass our staff despite being told not to call back. We only order toner from Xerox and no one else which they have been told that numerous times. They try to confuse people into ordering their toner and charge them exorbitant amounts in return for it and it needs to stop.Desired Settlement: Remove our all our contact information and stop contacting us immediately

Business

Response:

We do not try to represent ourself as Xerox or any other company other than Capital Supply Center. This is why we also send out an order confirmation to make sure the customer knows where it is coming from. I have spoke to the sales person that originally contacted this customer and they are no longer calling this company. have also added you to our dont call list.

Sincerely,

Review: Capital Supply Center called our company and sold us toner under false pretense. A person from Capital Supply Center called our company and spoke with our receptionist and told her that he was our Canon representative. He went as far as asking her how has the service been and if we were satisfied. He then began to tell her that we should order toner so that we don't run out. They did in fact, email her an order form that she did sign and mail back; however, because she was new, she had no idea that this was a scam. They sent the toner a few weeks later and invoiced our company for a ridiculous amount of almost $600.00. Regardless of a signed paper or not, this sale was done completely under false pretenses and this should be stopped. Once we received this ridiculous invoice, we looked up the company online and all we could find was complaints from other companies claiming the exact same scam.Desired Settlement: I have called the company that sent us the invoice, IDC Servco, to make a return. She informed me that she will send a shipping label and once the product is received she will credit the amount back to our company and we will not have to pay the invoice. She has not emailed the label to me yet so I am still waiting to receive this. We only want to return this product and to ensure that we do not have to pay this amount.

Business

Response:

I have called the shipping company and they will contact this customer to make sure they receive the ups call tag. They have informed us that they e mailed it and if it is not received they will fax it to the customer. Also we do not represent ourself as Canon or any other company than capital supply center which it says clearly in bold print on the fax that was signed by this customer and faxed back to us.

Review: This company called an posed as our copier rep. We have a service contract for toner with another company. They inferred that they were our tech and that we needed to ordera toner package right away. No information was ever faxed, emailed, or mailed, and most certainly nothing was ever signed. We were since billed 4 times for extremely high amounts ($1000-$2000). This is a busy office and the scam wasn't caught until after this 4th billing cycle. We have cancelled the "account" with Capital Supply Center, but have not been refunded at all. On top of that, the ink they sent is not even useable- it is completely dry. It is impossible to get a hold of these people or to even get a civil response without someone getting defensive and angry and dismissing my call altogether. We never signed up to have an account and should have never been billed. This is a scam and it needs to be stopped. I even called IDCSERVCO who does the billing for Capital Supply Center. They were not helpful either and just told me I needed to contact Capital Supply Center for this matter because they are only in charge of billing and shipping, and not for the accounts. There is no way someone can pose as your representative and take a verbal response to a fake claim as an agreement to open an account and be billed- and NOTHING, no information, was ever sent. Only the fat bill in the mail, and old, dry ink. They can have the merchandise they sent, and we deserve to be refunded in full for the money charged.Desired Settlement: a full refund for all charges

Business

Response:

I have called the customer to try and resolve this complaint. Although it has been 6 to 9 months later from the time they received product. We have agreed to have IDC call the customer to replace any faulty product.

Review: I am writing to file a complaint on a company called "Tech Supply Center" or "Capital Supply Center". Phone # 844-781-5081 or 866-444-3437.

They have a third party that does all their billing.

IDCSERVCO

3962 Landmark Street

PO Box 1925

Culver City, CA 90232-1925

800-446-9835

"Capital Supply Center" called on August 1, 2014, and said they were with Canon and would be taking over their shipping of toner cartridges. They said a man would be calling back to confirm everything. His name was [redacted] and he called but wouldn't leave a number, saying he would call me back. When he did, he said I needed to sign for the order, so I did (enclosed #1).

We got the first oner cartridge and I paid the bill. (enclosed #20

Around the beginning of September, they called again and said they were shipping a cartridge and I started to get concerned, because I didn't think the lease we have with Canon would ship cartridges that soon between. This time the name was "Tech Supply Center".

After I received the second shipmen, which was 3 cartridges, I became very concerned that something wasn't right. I also received an invoice (enclosed #3)

I called Canon (with whom we have a lease through for our copier) and asked them about it. They said that "NO" they ship us cartridges and the price is included in our lease. They were fairly certain that "Capital or Tech Supply Center" re what is called "TONER PIRATES".

They advised me to contact you and that they would be contacting you also. Canon also said not to ship the cartridges back or to pay the bill.

I received a call from IDCSERVCO las week and explained for the reason why I haven't paid the invoice for the 3 cartridges received in September. They said they needed to verify something and would call me back. They said they were sending me a shipping label and to ship the 3 I wasn't going to pay for. (enclosed shipping label #4). I am shipping the 3 cartridges back to them, they would not accept the 1st one, since I had already paid for it. Canon advised me NOT to use it, because it could be faulty.

Thank you,

[redacted],

Director of OperationsDesired Settlement: see Above

Business

Response:

We do not agree with this allegation at all. The original order was faxed to the customer and signed and sent back. It has our co name at the top and says it will be shipped by IDCSERVCO. It sounds like Canon is making claims to there customer that are not true. The supplies that were shipped were original brand Canon supplies. We took back the last shipment and will not contact this customer in the future.