Capital Tattoo Co

Initial Business Response / [redacted] (1000, 8, 2015/08/06) */ This consumer came into our shop and had a tattoo that reminded her of her ex and wanted it goneI told her I could not remove it but could recommend places in StLouis or Columbia that could do thatShe didn't want to do thatI told her I could tattoo over the tattoo with white ink to lighten it up but it would still be seen I told her you would be able to see it but would not be able to tell what it wasShe started texting me telling me it was not as light as she hoped and wanted to know what we could do about itI told her to heal it up and come back to see me and I would do it again free of charge to lighten it up more She kept asking what I planned on doingI needed to see it healed before I could make a plan and told her she'd have to come in and look at itShe told me she was advised that if I could not tell her what I had planned she should not come back to me I cannot do anything over the phone or through text and she refused to come inShe said she was going to go to other shops and file complaintsI told her this was fine but if that was going to be her recourse, she should stop messaging me She wants her money back and I will not do thatWe did exactly what we said we would do This customer paid shop minimum

Initial Business Response /* (1000, 8, 2015/08/06) */
This consumer came into our shop and had a tattoo that reminded her of her ex and wanted it gone. I told her I could not remove it but could recommend places in St. Louis or Columbia that could do that. She didn't want to do that. I told her I...

could tattoo over the tattoo with white ink to lighten it up but it would still be seen.
I told her you would be able to see it but would not be able to tell what it was. She started texting me telling me it was not as light as she hoped and wanted to know what we could do about it. I told her to heal it up and come back to see me and I would do it again free of charge to lighten it up more.
She kept asking what I planned on doing. I needed to see it healed before I could make a plan and told her she'd have to come in and look at it. She told me she was advised that if I could not tell her what I had planned she should not come back to me.
I cannot do anything over the phone or through text and she refused to come in. She said she was going to go to other shops and file complaints. I told her this was fine but if that was going to be her recourse, she should stop messaging me.
She wants her money back and I will not do that. We did exactly what we said we would do.
This customer paid shop minimum.