After talking to the customer this issue has been resolved by her bank as they credited her back the $45 to her account. As we told her before that this was an issue involving her bank and not us. She agrees and understands where the issue was after this complaint was filed. As far as the...
communication with the customer that issue has been addressed internally and we have implemented specific processes in regards to this type of matter. Thank you, any further questions please feel to reach out to me directly.
After talking to the customer this issue has been resolved by her bank as they credited her back the $45 to her account. As we told her before that this was an issue involving her bank and not us. She agrees and understands where the issue was after this complaint was filed. As far as the...
communication with the customer that issue has been addressed internally and we have implemented specific processes in regards to this type of matter. Thank you, any further questions please feel to reach out to me directly.