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Capital Vending

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Capital Vending Reviews (5)

Canadian 10 bill not accepted
I ordered a bill acceptor with the understanding it would accept newer Canadian 5, 10 and 20 bills. I received te acceptor a few weeks ago and it would not accept newer Canadian $10 bills printed as of 2017. We are in 2020 it's not like the 2017 bills just came out. I called the company and sent two e-mails but not solution. My other bill acceptor (I have two vending machines) I upgraded two years ago accepts the 2017 $10 dollar bills so its not like it cannot be done. I chose to order from Capital because the price was decent and they advertised that it accepted all newer Canadian bills. Basically bought this for nothing since the one it was replacing also has the same issue. So Canadian buyers BEWARE as this company is not being honest.

Customer called to order a part Customer could not identify the machine make or model Customer ordered an advanced replacement component service, which was sent, and after he received advanced replacement, customer called to say it was the wrong part and it did not fit After talking to the tech for over an hour, it was determined this was a Coca Cola Branded Royal Vendor machine Once the machine was properly identified, customer declined our offer to send the correct correct board for his particular model machine The customer was charged an advanced replacement exchange component service charge, which is non refundable as stated on our website AND on invoices with a date earlier than this transaction that the customer had previously received from us If you have any questions about our advanced replacement service, all details can be found on our website

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did give the correct model.# and make of machineAlso, tech asked a description of the part ( did it have a blue button or red button on it?) I informed him it was blue and he said that he has it and that it will be sentThey are supppse to be the expertsTheir tech was wrongAfter receiving part and realizing it was wrong, I immediately called backTheir tech then informed me they did not have the correct part for me so I had to find it elsewhereWhy would I be charged for a part that THEY sent that was incorrectAnd that I never used, just sent it right back to them Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I did give the correct model.# and make of machineAlso, tech asked a description of the part ( did it have a blue button or red button on it?) I informed him it was blue and he said that he has it and that it will be sentThey are supppse to be the expertsTheir tech was wrongAfter receiving part and realizing it was wrong, I immediately called backTheir tech then informed me they did not have the correct part for me so I had to find it elsewhereWhy would I be charged for a part that THEY sent that was incorrectAnd that I never used, just sent it right back to them Regards, [redacted]

Please think twice! Completely rude customer service and they act as though they are doing you a favorDefective module update kit, zero concern or effort to correct it, never doing business with them againThey earned the F rating

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