** *** purchased a Ram and included an accessory in his financing that we do not sellWe included $in his deal and made arrangements through an outside vendor to purchase a Leer top for the truck* ** *** contacted me in August saying that his top was damaged and could not get any
resolution from the vendor that sold the topWe then attempted to contact them regarding repairing this top for him and had no successIt appears as this company is out of business* ** *** explained that he has not been able to use the top and had not been able to get it repairedThough we did not sell the top, we felt a responsibility to satisfy the customer and agreed to send him full replacement cost of the top of $He received and cashed this check, and now has full replacement cost to purchase this top from any vendor he chooses and the original top that he says does not properly fit his truckHe went on to say that he had roughly $wrapped up in attempting to fix the original top and fuel costs of going back and forthWe then agreed to refund him an additional $in an effort to salvage a relationship although ** *** had not provided any receipts for these fundsWe felt this offer showed a strong commitment to backing our customer in a tough situation for both partiesWe show no record of the $check ever being cashedWe have sent the $this time through F** ** *n 9/with a signature required to hopefully satisfy this situation
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I wildl wait until for the business to perform this action and, if it does, will consider this complaint resolved
All I wanted was the business to honor the agreement and not drag this out any longer than the months that they have already. Regards,
*** ***
We have experienced data processing errors from our web site providers resulting in numerous vehicle information being incorrect. We make every reasonable effort to represent each vehicle correctly, but unfortunately this feed had been wrong. The customer notified us via email that the email he...
received contained a link to a price that was substantially less than the value of the vehicle. We then notified our data feed provider to look into how this occurred. After investigation, it was determined that the feed this customer received included data that was parsed from the wrong field by our web providers. I spoke to them about how and why this could happen and they have since fixed the problem. In order to protect us from such an error occurring, we have a Legal Site Disclaimer on our web site that explains though every reasonable effort is made to be accurate, we are not responsible for any errors, including typographical, data transmission, or software errors that appear on the site. It further states that if any posted price or other service is incorrect we will only be responsible for honoring the correct price, and that it is the customers responsibility to verify with us that all details are accurate. Again, this is a very uncommon occurrence and one we wish was avoided. However, immediately upon notice from the customer, we explained to him that the price he is seeing is indeed a data transmission error and not an accepted price on that vehicle. We offered him a purchase price that we felt was a fair market price for the vehicle. I have included the Legal Site Disclaimer as an attachment as well as notification from the data transmission provider explaining how the error occurred. Our hope was that the customer would have accepted our initial explanation on the discrepancy. We will continue to offer this customer a fair price or deal on any vehicle of interest, but one that is within reasonable market allowances.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I wildl wait until for the business to perform this action and, if it does, will consider this complaint resolved.
All I wanted was the business to honor the agreement and not drag this out any longer than the 12 months that they have already. Regards,
[redacted]
** *** purchased a Ram and included an accessory in his financing that we do not sellWe included $in his deal and made arrangements through an outside vendor to purchase a Leer top for the truck* ** *** contacted me in August saying that his top was damaged and could not get any
resolution from the vendor that sold the topWe then attempted to contact them regarding repairing this top for him and had no successIt appears as this company is out of business* ** *** explained that he has not been able to use the top and had not been able to get it repairedThough we did not sell the top, we felt a responsibility to satisfy the customer and agreed to send him full replacement cost of the top of $He received and cashed this check, and now has full replacement cost to purchase this top from any vendor he chooses and the original top that he says does not properly fit his truckHe went on to say that he had roughly $wrapped up in attempting to fix the original top and fuel costs of going back and forthWe then agreed to refund him an additional $in an effort to salvage a relationship although ** *** had not provided any receipts for these fundsWe felt this offer showed a strong commitment to backing our customer in a tough situation for both partiesWe show no record of the $check ever being cashedWe have sent the $this time through F** ** *n 9/with a signature required to hopefully satisfy this situation
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I wildl wait until for the business to perform this action and, if it does, will consider this complaint resolved
All I wanted was the business to honor the agreement and not drag this out any longer than the months that they have already. Regards,
*** ***
We have experienced data processing errors from our web site providers resulting in numerous vehicle information being incorrect. We make every reasonable effort to represent each vehicle correctly, but unfortunately this feed had been wrong. The customer notified us via email that the email he...
received contained a link to a price that was substantially less than the value of the vehicle. We then notified our data feed provider to look into how this occurred. After investigation, it was determined that the feed this customer received included data that was parsed from the wrong field by our web providers. I spoke to them about how and why this could happen and they have since fixed the problem. In order to protect us from such an error occurring, we have a Legal Site Disclaimer on our web site that explains though every reasonable effort is made to be accurate, we are not responsible for any errors, including typographical, data transmission, or software errors that appear on the site. It further states that if any posted price or other service is incorrect we will only be responsible for honoring the correct price, and that it is the customers responsibility to verify with us that all details are accurate. Again, this is a very uncommon occurrence and one we wish was avoided. However, immediately upon notice from the customer, we explained to him that the price he is seeing is indeed a data transmission error and not an accepted price on that vehicle. We offered him a purchase price that we felt was a fair market price for the vehicle. I have included the Legal Site Disclaimer as an attachment as well as notification from the data transmission provider explaining how the error occurred. Our hope was that the customer would have accepted our initial explanation on the discrepancy. We will continue to offer this customer a fair price or deal on any vehicle of interest, but one that is within reasonable market allowances.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I wildl wait until for the business to perform this action and, if it does, will consider this complaint resolved.
All I wanted was the business to honor the agreement and not drag this out any longer than the 12 months that they have already. Regards,
[redacted]