The Employer group submitted an e-mail yesterday evening with the 6/and 8/8/dates of serviceI need additional information and will reach out to the member.Contacted member on 5/Verified the amount due is $for the 6/date of service as another carrier paid $The 8/date of service is for $Both claims will be processed accordingly
First of all we would like to apologize for the inconvenience this may have caused and it’s not our intention to delay anyone’s payment on services rendered One of the requirements of the Affordable Care Act is that we provide electronic means of paymentThe virtual master card meets that standardI understand that as merchant you required to pay fee to process various credit card transactions and this is why we provide you with option to continue with the virtual card or opt-out and receive your payments via paper checkIn this case we have opted you out of the virtual card back to receiving paper checksOur ePayable product is part of the parent company [redacted] which North American Administrators and Capitol Administrators are subsidiaries of [redacted] no time was your payment being handled by a third-party or outsourcerAgain I apologize for the delay in converting your payment from Virtual Card to Paper Check and understand per your complaint that you have not received your payments for these claimsI would like to address the turnaround timeframe and provide you with some additional insight on when a provider opts out of the virtual card to paper checkOnce we are notified that the provider wants to opt-out, we then request the funds back from our Master Card sponsorThis is the step in the process that you experienced most difficultly and since then has been addressed and correctedAgain my apologizes for the inconvenience you experienced in this process I have had your check reissued and it will be mailed this weekIf you have any questions or need anything additional, please feel free to contact me Sincerely, [redacted] @capitoladm.com
[redacted] Administrator is a TPA providing services for self-funded groupsThe employer group Ms [redacted] - [redacted] was with at the date of services for the claims in question, is responsible for funding those claims [redacted] Administrator processesTo date there is no funding to release the claims
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
The Employer group submitted an e-mail yesterday evening with the 6/and 8/8/dates of serviceI need additional information and will reach out to the member.Contacted member on 5/Verified the amount due is $for the 6/date of service as another carrier paid $The 8/date of service is for $Both claims will be processed accordingly
First of all we would like to apologize for the inconvenience this may have caused and it’s not our intention to delay anyone’s payment on services rendered One of the requirements of the Affordable Care Act is that we provide electronic means of paymentThe virtual master card meets that standardI understand that as merchant you required to pay fee to process various credit card transactions and this is why we provide you with option to continue with the virtual card or opt-out and receive your payments via paper checkIn this case we have opted you out of the virtual card back to receiving paper checksOur ePayable product is part of the parent company [redacted] which North American Administrators and Capitol Administrators are subsidiaries of [redacted] no time was your payment being handled by a third-party or outsourcerAgain I apologize for the delay in converting your payment from Virtual Card to Paper Check and understand per your complaint that you have not received your payments for these claimsI would like to address the turnaround timeframe and provide you with some additional insight on when a provider opts out of the virtual card to paper checkOnce we are notified that the provider wants to opt-out, we then request the funds back from our Master Card sponsorThis is the step in the process that you experienced most difficultly and since then has been addressed and correctedAgain my apologizes for the inconvenience you experienced in this process I have had your check reissued and it will be mailed this weekIf you have any questions or need anything additional, please feel free to contact me Sincerely, [redacted] @capitoladm.com
[redacted] Administrator is a TPA providing services for self-funded groupsThe employer group Ms [redacted] - [redacted] was with at the date of services for the claims in question, is responsible for funding those claims [redacted] Administrator processesTo date there is no funding to release the claims