April 11, Dear [redacted] -This is in response to I D # [redacted] concerning [redacted] ’s Cadillac [redacted] (VIN [redacted] ).** [redacted] arrived for service at our location on Mon., Feb24,arriving at 7:AM concerned about a groaning noise when turning the steering wheelAt that Time ** [redacted] rented a vehicle from [redacted] on her own.The vehicle was assigned to a technician and was diagnosed as being low on power Steering fluid which causes the power steering pump to be noisy when turning the wheelThe cause of the low fluid level was a leaking power steering pressure hose which caused The fluid to leak from the system.** [redacted] was contacted on MonFeb.,@ 12:PM for authorization for repairsAt 2:PM on Feb24, authorization for repairs was given, along with the pressure hose Replacement & fluid refill, the serpentine drive belts were suggested for replacementThe total estimated cost was $& it was approved.The vehicle was repaired and was completed on Tues., Feband the repair order was closed @ 2:PMThe total bill was $662.59.** [redacted] previously contacted GM concerning her repairs and I spoke with her by phone on Thurs.,March 6th and noted the explanation of repairs on her invoiceI also Advised ** [redacted] she had authorized the repairs, they were performed satisfactorily And there would be no refund issued
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response by the company does not reflect the entire incidentI did bring the car in complaining of a noiseThere was no sign of leakage from the car which was checked by the attendant in my presenceThere had been no leakage at my home When repairs are diagnosed while the customer is waiting at the shop or not, there is no written report of the problem provided to the customerThe customer relies on the representations of staffI was lead to believe that fluid was all over my belts as a result of the hoseAs the final invoice reads, the noise was due to low fluid levels While the attendant who called with the diagnosis and the attendant that writing the final report were not the same, I would think that the repairman was the same and would have identified the cause as the hose and not the lack of fluid Further, the final bill indicates that the replacement belts were "recommended"When I was told that the belts were covered with fluid no one ever stated replacing the belts was optional When I told the attendant that I would need to rent a car, he gave me a slip that he said would give me a discount , when presented to [redacted] [redacted] did not ask me anything but took the slip, entered information in the system; my car was listed as a capitol cadillac warranty and automatically listed the attendant on the statementThe fees, in this instance, are higher than the person coming in off the streetUPDATE: I needed to bring my car in on Monday, 4/14/I did not have an appointmentI was initially told that they would try to get to my car that day as I had no appointmentI had no problem with thatBy Tuesday afternoon the attendant called to say there was an unforeseen problem in the shop and the car might be diagnosed by Wednesday morning I advised him that I was leaving another repair shop that can work on the immediatelyI can pick it up tomorrow and take it to the other shop Wednesday morning I get a call and am told that I have a problem with the battery When I came to pick up the car, I asked for the diagnostic report thin [redacted] that I may take the report and share it when or if I used the new repair shopI was told the only thing that was done to the car was a battery check I again needed to rent a car from [redacted] and was give another slip by the attendantAgain the car was listed as a cadillac warranty but this time no attendant was named Again I was charged $When I got home, I looked up that exact location of that [redacted] and found the price was $I called [redacted] and was told their computer showed a price of $ When I turned in the car, I was charged $per day Shame on me for complaining about Capitol Cadillac and [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will not refer family or friends to this company due to their poor business practices Regards, [redacted] ***
April 11, Dear [redacted] -This is in response to I D # [redacted] concerning [redacted] ’s Cadillac [redacted] (VIN [redacted] ).** [redacted] arrived for service at our location on Mon., Feb24,arriving at 7:AM concerned about a groaning noise when turning the steering wheelAt that Time ** [redacted] rented a vehicle from [redacted] on her own.The vehicle was assigned to a technician and was diagnosed as being low on power Steering fluid which causes the power steering pump to be noisy when turning the wheelThe cause of the low fluid level was a leaking power steering pressure hose which caused The fluid to leak from the system.** [redacted] was contacted on MonFeb.,@ 12:PM for authorization for repairsAt 2:PM on Feb24, authorization for repairs was given, along with the pressure hose Replacement & fluid refill, the serpentine drive belts were suggested for replacementThe total estimated cost was $& it was approved.The vehicle was repaired and was completed on Tues., Feband the repair order was closed @ 2:PMThe total bill was $662.59.** [redacted] previously contacted GM concerning her repairs and I spoke with her by phone on Thurs.,March 6th and noted the explanation of repairs on her invoiceI also Advised ** [redacted] she had authorized the repairs, they were performed satisfactorily And there would be no refund issued
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The response by the company does not reflect the entire incidentI did bring the car in complaining of a noiseThere was no sign of leakage from the car which was checked by the attendant in my presenceThere had been no leakage at my home When repairs are diagnosed while the customer is waiting at the shop or not, there is no written report of the problem provided to the customerThe customer relies on the representations of staffI was lead to believe that fluid was all over my belts as a result of the hoseAs the final invoice reads, the noise was due to low fluid levels While the attendant who called with the diagnosis and the attendant that writing the final report were not the same, I would think that the repairman was the same and would have identified the cause as the hose and not the lack of fluid Further, the final bill indicates that the replacement belts were "recommended"When I was told that the belts were covered with fluid no one ever stated replacing the belts was optional When I told the attendant that I would need to rent a car, he gave me a slip that he said would give me a discount , when presented to [redacted] [redacted] did not ask me anything but took the slip, entered information in the system; my car was listed as a capitol cadillac warranty and automatically listed the attendant on the statementThe fees, in this instance, are higher than the person coming in off the streetUPDATE: I needed to bring my car in on Monday, 4/14/I did not have an appointmentI was initially told that they would try to get to my car that day as I had no appointmentI had no problem with thatBy Tuesday afternoon the attendant called to say there was an unforeseen problem in the shop and the car might be diagnosed by Wednesday morning I advised him that I was leaving another repair shop that can work on the immediatelyI can pick it up tomorrow and take it to the other shop Wednesday morning I get a call and am told that I have a problem with the battery When I came to pick up the car, I asked for the diagnostic report thin [redacted] that I may take the report and share it when or if I used the new repair shopI was told the only thing that was done to the car was a battery check I again needed to rent a car from [redacted] and was give another slip by the attendantAgain the car was listed as a cadillac warranty but this time no attendant was named Again I was charged $When I got home, I looked up that exact location of that [redacted] and found the price was $I called [redacted] and was told their computer showed a price of $ When I turned in the car, I was charged $per day Shame on me for complaining about Capitol Cadillac and [redacted] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will not refer family or friends to this company due to their poor business practices Regards, [redacted] ***