I can appreciate Dr [redacted] frustration One of the most difficult situations we deal with in today's internet-based advertising world is that anyone that has the ability to log into the internet can see a vehicle advertised for saleWhen we have a unique vehicle that is not easily replaceable, the frustration can grow even greater and that is what happened in this case We actually had people at the same time wanting to purchase the vehicle and our policy is the first person who made the offer gets first right of refusal We do not go into a bidding war over the vehicleWe feel that this is the most fair and equitable way for our guests to be able to purchase a vehicle Based on this situation, we are reviewing our process and have made changes to the way we process paperwork to better serve or guests in the futureI have offered to pay for the gas of $and never heard back from DR [redacted] That offer still stands Thanks, Arthur L***
I have attached a copy of my email to Mr [redacted] that explained the entire process, I have attached pictures as wellCapitol and Its employees have gone over and above for Mr [redacted] from reducing our bill $to working with General Motors on Mr [redacted] behalf to picking Mr [redacted] up at the Portland Airport so he didn't have to rent a vehicle to make the Hour drive from the airport to pick up his vehicleOnce Mr [redacted] contacted General Motors and received assistance from them they have a set policy that Capitol has to return all defective parts to themMr [redacted] is the person that reached out to General Motors and made the agreement to have them cover $not Capitol ChevroletWe are fully expecting you to pay the rest of your billCapitol Chevrolet is currently stuck owing General Motors for the parts that Mr [redacted] paid and them cancelled his payment on as soon as he left our facility
Complaint: [redacted] I am rejecting this response because: I notified the dealership when I returned home from vacation as I had told them I wouldSo far they have not contacted me to resolve the matter Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The reason why you could not find any service records was because the Aveo did not run into any issuesWe are the original ownersYour dealership was the first one to have ever touch the cooling system starting on December With that said the issue is coming from the March 18th visit when I came in with blown heater hoseYou guys said you fixed the issue pressure tested radiator cap, pressure tested system found water pump leak replaced water pump and thermostat also you guys replaced steering gearDid not do block testFunny thing in your response you also neglected to mention that a mere two weeks later I came back in on April 7th with a blown lower radiator hoseWhich you guys put aftermarket hose clamps on lower radiator hose you fixedSo that argument is invalidI spoke to Mark your service tech and said to him that I want you guys to find out why I'm blowing radiator hoses and fix the problemYou guys fixed radiator hose pressure tested system and radiator cap NO BLOCK TESTAfter receiving car back Mark said that he could not assure me that another radiator hose was going to blowWhich means you guys did not fix issue you guys did not do everything you could, because you never addressed the issue of pressure getting into my cooling system causing my radiator hoses to blowOn April my upper radiator hose blew and it was a Sunday and your dealership was closed so I had Firestone fix itApril the radiator hose you guys flamed to have fixed you know the one I fix but used an oversize clamp as you put it well that started leakingTook car into dealership spoke to Aaron [redacted] did ask why the block test was not performed before? Which you again failed to do on March 18, April 7th (after I specifically said to fix the issue not just the hose)You also failed to fix the leaking radiator hose that was origanlly brought in on March We were given a new radiator because our radiator was damaged due to the negleance of your service team addressing the issue of residual pressure in the cooling systemYou guys then fixed radiator pressure tested system radiator cap, and finally performed BLOCK TESTAlso you added factory hose clamps to both heater hoses but not the lower radiator hose (you failed to mention you guys repaired on April 7th) you did not take off aftermarket clamps you doubled up on them My guess is that your service tech did this to remedy the issue of the hoses backing themselves off because of the residual pressure inside the cooling system that you guys failed again to fixAlso would like to point out when you said that I had said I knew all of the hoses have aftermarket clamps which you guys fixed two which you guys put on we're way too big which was not the case because as you stated before [redacted] did all of the talking.Your pathetic attempt to make yourselves not look like the bad guys is laughable since I have documentation on what services you did do and you guys did not perform block test on March & April 7th when it came back for same problemThis car will be back if another radiator hose blows due to your service teams negleance and you will perform service up to customer standards as you and your team has failed to meet those obligations in fixing the issueYou guys DID NOT try to track issues down because if you did I wouldn't have to spend over $ 2,at your facility diagnosing the same issue over and overAn issue you guys failed to fix after attemptsYou replaced radiator because it was damaged due to residual pressure in cooling systemYou also failed to mention that radiator was not leaking on March April 7th you guys found leak on third attemp April If you guys pressure tested system correctly you would've found leak Sincerely, [redacted]
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
I did find record of you purchasing the Corolla back and but due to the time that has passed I have no information about the condition of the vehicle at time of purchase so I can't really respond to that complaint with any confidence My name is Arthur L [redacted] and we would be happy to give you a complimentary diagnoses of the check engine lightIt is our policy to charge for such inspection but if it is for a recall I think this deserves some special attentionAs far as getting the replacement parts we are at the mercy of Toyota to get us the part in a timely manner and will advocate for you to get this resolved as soon as possible Thanks, Arthur L [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The paperwork forwarded to you from the dealer are only part of what has been sent to meThe original invoice included the two page invoice and eight additional pages from a GM repair manualThe first page of that section has a written note metal in the fuel systemAfter receiving this my son contacted GM customer service, they ultimately agreed to reduce the charge by $Capital Chevrolet had already informed me they would give me a reduced labor rate and a discount for being a disabled veteranThrough all these discussions I always requested that the parts be returned to meThe dealership always agreedI repeatedly asked the dealership to give me a written explanation of the metal in the fuel systemSo far I have not received any explanationThe second invoice I received after I picked up my truck indicates all parts and labor as No ChargeThe third page is a work order with mechanics notes, on this page is a stamp in red stating warranty parts receivedPages 5,6,7, & 8, are maintenance and warranty records for my truckThe next eight pages are again the repair manual sheetsPage of this section has a section circled indicating diagnose and clean /repair complete fuel system, the cost shown for this is $I put a stop payment on the $check I wrote them as I was confusedI told the dealer that in my letter of August 10, The third invoice I received from the dealer is still confusing, as it indicates the amount due as $The discount amounts are shown in a note on page 2, but not indicated in the total on page 3.I have since sent the dealer a check in the amount of $3962.50, which was their labor cost on the invoiceStill have not received any explanation of the metal in the fuel systemI was told by the service manager that the fuel pump had disintegrated, then was told that the fuel filter was the problemWhere did the metal come from? I was informed that my truck was the sixth one this year with the same problem, at that dealership, and that there was already another one after mineWhat did the dealer actually do?? Sincerely, [redacted]
I can appreciate Dr [redacted] frustration One of the most difficult situations we deal with in today's internet-based advertising world is that anyone that has the ability to log into the internet can see a vehicle advertised for saleWhen we have a unique vehicle that is not easily replaceable, the frustration can grow even greater and that is what happened in this case We actually had people at the same time wanting to purchase the vehicle and our policy is the first person who made the offer gets first right of refusal We do not go into a bidding war over the vehicleWe feel that this is the most fair and equitable way for our guests to be able to purchase a vehicle Based on this situation, we are reviewing our process and have made changes to the way we process paperwork to better serve or guests in the futureI have offered to pay for the gas of $and never heard back from DR [redacted] That offer still stands Thanks, Arthur L***
I have attached a copy of my email to Mr [redacted] that explained the entire process, I have attached pictures as wellCapitol and Its employees have gone over and above for Mr [redacted] from reducing our bill $to working with General Motors on Mr [redacted] behalf to picking Mr [redacted] up at the Portland Airport so he didn't have to rent a vehicle to make the Hour drive from the airport to pick up his vehicleOnce Mr [redacted] contacted General Motors and received assistance from them they have a set policy that Capitol has to return all defective parts to themMr [redacted] is the person that reached out to General Motors and made the agreement to have them cover $not Capitol ChevroletWe are fully expecting you to pay the rest of your billCapitol Chevrolet is currently stuck owing General Motors for the parts that Mr [redacted] paid and them cancelled his payment on as soon as he left our facility
Complaint: [redacted] I am rejecting this response because: I notified the dealership when I returned home from vacation as I had told them I wouldSo far they have not contacted me to resolve the matter Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The reason why you could not find any service records was because the Aveo did not run into any issuesWe are the original ownersYour dealership was the first one to have ever touch the cooling system starting on December With that said the issue is coming from the March 18th visit when I came in with blown heater hoseYou guys said you fixed the issue pressure tested radiator cap, pressure tested system found water pump leak replaced water pump and thermostat also you guys replaced steering gearDid not do block testFunny thing in your response you also neglected to mention that a mere two weeks later I came back in on April 7th with a blown lower radiator hoseWhich you guys put aftermarket hose clamps on lower radiator hose you fixedSo that argument is invalidI spoke to Mark your service tech and said to him that I want you guys to find out why I'm blowing radiator hoses and fix the problemYou guys fixed radiator hose pressure tested system and radiator cap NO BLOCK TESTAfter receiving car back Mark said that he could not assure me that another radiator hose was going to blowWhich means you guys did not fix issue you guys did not do everything you could, because you never addressed the issue of pressure getting into my cooling system causing my radiator hoses to blowOn April my upper radiator hose blew and it was a Sunday and your dealership was closed so I had Firestone fix itApril the radiator hose you guys flamed to have fixed you know the one I fix but used an oversize clamp as you put it well that started leakingTook car into dealership spoke to Aaron [redacted] did ask why the block test was not performed before? Which you again failed to do on March 18, April 7th (after I specifically said to fix the issue not just the hose)You also failed to fix the leaking radiator hose that was origanlly brought in on March We were given a new radiator because our radiator was damaged due to the negleance of your service team addressing the issue of residual pressure in the cooling systemYou guys then fixed radiator pressure tested system radiator cap, and finally performed BLOCK TESTAlso you added factory hose clamps to both heater hoses but not the lower radiator hose (you failed to mention you guys repaired on April 7th) you did not take off aftermarket clamps you doubled up on them My guess is that your service tech did this to remedy the issue of the hoses backing themselves off because of the residual pressure inside the cooling system that you guys failed again to fixAlso would like to point out when you said that I had said I knew all of the hoses have aftermarket clamps which you guys fixed two which you guys put on we're way too big which was not the case because as you stated before [redacted] did all of the talking.Your pathetic attempt to make yourselves not look like the bad guys is laughable since I have documentation on what services you did do and you guys did not perform block test on March & April 7th when it came back for same problemThis car will be back if another radiator hose blows due to your service teams negleance and you will perform service up to customer standards as you and your team has failed to meet those obligations in fixing the issueYou guys DID NOT try to track issues down because if you did I wouldn't have to spend over $ 2,at your facility diagnosing the same issue over and overAn issue you guys failed to fix after attemptsYou replaced radiator because it was damaged due to residual pressure in cooling systemYou also failed to mention that radiator was not leaking on March April 7th you guys found leak on third attemp April If you guys pressure tested system correctly you would've found leak Sincerely, [redacted]
Capitol Chevrolet incis performing an investigation of customers concerns, and will work with all parties to resolve issues stated the customer
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
I did find record of you purchasing the Corolla back and but due to the time that has passed I have no information about the condition of the vehicle at time of purchase so I can't really respond to that complaint with any confidence My name is Arthur L [redacted] and we would be happy to give you a complimentary diagnoses of the check engine lightIt is our policy to charge for such inspection but if it is for a recall I think this deserves some special attentionAs far as getting the replacement parts we are at the mercy of Toyota to get us the part in a timely manner and will advocate for you to get this resolved as soon as possible Thanks, Arthur L [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The paperwork forwarded to you from the dealer are only part of what has been sent to meThe original invoice included the two page invoice and eight additional pages from a GM repair manualThe first page of that section has a written note metal in the fuel systemAfter receiving this my son contacted GM customer service, they ultimately agreed to reduce the charge by $Capital Chevrolet had already informed me they would give me a reduced labor rate and a discount for being a disabled veteranThrough all these discussions I always requested that the parts be returned to meThe dealership always agreedI repeatedly asked the dealership to give me a written explanation of the metal in the fuel systemSo far I have not received any explanationThe second invoice I received after I picked up my truck indicates all parts and labor as No ChargeThe third page is a work order with mechanics notes, on this page is a stamp in red stating warranty parts receivedPages 5,6,7, & 8, are maintenance and warranty records for my truckThe next eight pages are again the repair manual sheetsPage of this section has a section circled indicating diagnose and clean /repair complete fuel system, the cost shown for this is $I put a stop payment on the $check I wrote them as I was confusedI told the dealer that in my letter of August 10, The third invoice I received from the dealer is still confusing, as it indicates the amount due as $The discount amounts are shown in a note on page 2, but not indicated in the total on page 3.I have since sent the dealer a check in the amount of $3962.50, which was their labor cost on the invoiceStill have not received any explanation of the metal in the fuel systemI was told by the service manager that the fuel pump had disintegrated, then was told that the fuel filter was the problemWhere did the metal come from? I was informed that my truck was the sixth one this year with the same problem, at that dealership, and that there was already another one after mineWhat did the dealer actually do?? Sincerely, [redacted]