Capitol Consumer Relief

Dear Sirs,
margin-bottom: 5pt;">This is our response to the customer's complaint submitted on 10/27/Our records confirm that one single call was initiated from our company to Ms***, there after she was placed on our internal Do Not Call service, as per her request and no further calls were or will be made to Ms***It is likely the case the Ms*** may be receiving calls from other companies and that may be creating confusion, however those calls were not being made by or from our company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that even though I have documentation to prove there were several calls made from this company to my phone, not only a single call as they stated, I have received no further contact since the business was contacted by the Revdex.com This resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I agree that I used the information given by the contact persons because at the time, that is the only contact numbers I hadI did cancel this offer the day they contacted me, therefore I did not have time too receive their package to get additional contact informationI am satisfied with their decision as long as they don't try and pursue this in the future
SINCERELY,
*** ***

Dear Sirs,This is our response to the customer's complaint submitted on 10/27/16.Our records confirm that one single call was initiated from our company to Ms. [redacted], there after she was placed on our internal Do Not Call service, as per her request and no further calls were or will be made to Ms....

[redacted].It is likely the case the Ms. [redacted] may be receiving calls from other companies and that may be creating confusion, however those calls were not being made by or from our company.

This client signed up and completed a quality control call where he responded...

affirmatively to the following questions.
Do you understand we are not a debt settlement company and do not settle your debts? Do you understand the fees you pay are for our services and do not go to your creditors?
After completing this process we send a welcome email with all our contact information for the client to reach us. We then begin working and our set up work to begin work on the client file.
All clients do have a right to rescind the contract and that is one of the reasons we make sure they have all of our contact information. Apparently the client was using the enrollment agent's phone and fax number for communications instead of the contact information we provided. We will honor those communications as if they had come to our office in a timely manner.
We have contacted the client he said the draft did not clear his bank. We have given him the correct contact information should he have any other problems so he can contact us directly.
Sincerely,
Reliance Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  I agree that I used the information given by the contact persons because at the time, that is the only contact numbers I had. I did cancel this offer the day they contacted me, therefore I did not have time too receive their package to get additional contact information. I am satisfied with their decision as long as they don't try and pursue this in the future. SINCERELY,[redacted]

This client signed up and completed a quality control call where he responded affirmatively to the following questions.Do you understand we are not a debt settlement company and do not settle your debts? Do you understand the fees you pay are for our services and do not go to your creditors?After...

completing this process we send a welcome email with all our contact information for the client to reach us. We then begin working and our set up work to begin work on the client file.All clients do have a right to rescind the contract and that is one of the reasons we make sure they have all of our contact information. Apparently the client was using the enrollment agent's phone and fax number for communications instead of the contact information we provided. We will honor those communications as if they had come to our office in a timely manner.We have contacted the client he said the draft did not clear his bank. We have given him the correct contact information should he have any other problems so he can contact us directly.Sincerely,Reliance Solutions