I do not know who [redacted] is or had any dealings with him, but at that address we worked for a [redacted] and did install a high effboiler for herIn the initial first weeks we installed the boiler she had called for a noise issue we responded and looked at the unit and made several adjustments and told her if it did not work we would returnWhen she called us back and said it was still noisey we replaced the draft motor for her and readjusted the boilerA little over a year later she called with a gas smell and she had national fuel come over and they shut off her gasWe returned and fixed a gas leak for her and national fuel returned and turned the gas back on for herThis year she called with another gas leak and national fuel shut gas off to the boiler only, we arrived the same day she called and looked over boiler and tightened a fitting up and replaced a gasket and put the boiler back in service for themI am sorry she is having problems but we have responded to all of the issues and have done everything for her under the warranty and will continue to do so for her
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On June 3, 2016, Mr *** *** brought his vehicle in for an A/C concernUpon inspection and diagnosis, our technician found a pin hole leak in the evaporator coreFlorescent dye was coming out of the heater case drain and was identified as R134a refrigerant customer was then provided an estimate
for repairRepairs included an evaporator, thermostatic expansion valve (TXV), and a receiver drier filterIn order to complete the repairs the dash will need to be removed in order to gain access to the heater caseWe believe our diagnosis addresses the root cause and proposes the proper long term fix of Mr ***’s concernCustomer declined all recommended repairs, and decided to pick up his vehicle on June 6, Customer was charged a diagnostic fee which was agreed upon vehicle drop off
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I accept vacineks refund however I was not offered an option to unplug boiler by the tech only that my boiler needed to be replaced which it's only years oldTwo years ago I had them come out the tech did do some sortof cleaning & replaced a part all was fine The company that I called after vacineks came said he had never seensuch a plugged boiler & it should have been clear that it was plugged upon axaminationThe company s techspent hours on it and it's working great Sincerely*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I am Linda's son, I have talked with you guys every time you have come to service the furnaceYou have conveniently left how many times you have come out to repair the furnaceDefinitely more times than you have stated, as I distinctly remember your men coming out to check for gas leaks a few times and telling us there was no issueWe have learned out lesson, definitely to go elsewhere when we want to have anything done
I do apologize for the delay our General Manager had resigned and this is the first time seeing this. The original repair for this concern was done at another Ford Dealer. We attempted a repair at the store and it appears that has also not correctly fixed the concern, I Zach B[redacted] am...
the new General Manager and in good faith will process a refund check in the amount of $754.66 that will be ready to pick up withing 2-3 business days at Capitol Ford Lincoln 4490 Cerrillos Rd. Santa Fe, NM 87507. Any questions can be directly sent to [redacted] or by telephone ###-###-####
I do not know who [redacted] is or had any dealings with him, but at that address we worked for a [redacted] and did install a high eff. boiler for her. In the initial first weeks we installed the boiler she had called for a noise issue we responded and looked at the unit and made several...
adjustments and told her if it did not work we would return. When she called us back and said it was still noisey we replaced the draft motor for her and readjusted the boiler. A little over a year later she called with a gas smell and she had national fuel come over and they shut off her gas. We returned and fixed a gas leak for her and national fuel returned and turned the gas back on for her. This year she called with another gas leak and national fuel shut gas off to the boiler only, we arrived the same day she called and looked over boiler and tightened a fitting up and replaced a gasket and put the boiler back in service for them. I am sorry she is having problems but we have responded to all of the issues and have done everything for her under the warranty and will continue to do so for her.
HelloI have talked to the tech. who was out to see Mrs. [redacted]n. We were out and looked at the boiler on the 27th and it was running at that time, when we received the call on the 30th we dispatched the same tech to the location right away. Upon arrival he found the boiler was plugged. We do...
not know what happened between the 27th and 30th but it was offered to replace the unit at that time or clean it. The tech. who was out is very experienced with over 20 years in the field and we never have problems with his work. The customer was going to call us back when the made their decision on what they wanted done. We were paid $70.68 at the time of the boiler check on the 27th. I am sorry the customer had problems with the boiler and will refund her the $70.68. Thank You
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I do not know who [redacted] is or had any dealings with him, but at that address we worked for a [redacted] and did install a high effboiler for herIn the initial first weeks we installed the boiler she had called for a noise issue we responded and looked at the unit and made several adjustments and told her if it did not work we would returnWhen she called us back and said it was still noisey we replaced the draft motor for her and readjusted the boilerA little over a year later she called with a gas smell and she had national fuel come over and they shut off her gasWe returned and fixed a gas leak for her and national fuel returned and turned the gas back on for herThis year she called with another gas leak and national fuel shut gas off to the boiler only, we arrived the same day she called and looked over boiler and tightened a fitting up and replaced a gasket and put the boiler back in service for themI am sorry she is having problems but we have responded to all of the issues and have done everything for her under the warranty and will continue to do so for her
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
On June 3, 2016, Mr *** *** brought his vehicle in for an A/C concernUpon inspection and diagnosis, our technician found a pin hole leak in the evaporator coreFlorescent dye was coming out of the heater case drain and was identified as R134a refrigerant customer was then provided an estimate
for repairRepairs included an evaporator, thermostatic expansion valve (TXV), and a receiver drier filterIn order to complete the repairs the dash will need to be removed in order to gain access to the heater caseWe believe our diagnosis addresses the root cause and proposes the proper long term fix of Mr ***’s concernCustomer declined all recommended repairs, and decided to pick up his vehicle on June 6, Customer was charged a diagnostic fee which was agreed upon vehicle drop off
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I accept vacineks refund however I was not offered an option to unplug boiler by the tech only that my boiler needed to be replaced which it's only years oldTwo years ago I had them come out the tech did do some sortof cleaning & replaced a part all was fine The company that I called after vacineks came said he had never seensuch a plugged boiler & it should have been clear that it was plugged upon axaminationThe company s techspent hours on it and it's working great Sincerely*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I am Linda's son, I have talked with you guys every time you have come to service the furnaceYou have conveniently left how many times you have come out to repair the furnaceDefinitely more times than you have stated, as I distinctly remember your men coming out to check for gas leaks a few times and telling us there was no issueWe have learned out lesson, definitely to go elsewhere when we want to have anything done
I do apologize for the delay our General Manager had resigned and this is the first time seeing this. The original repair for this concern was done at another Ford Dealer. We attempted a repair at the store and it appears that has also not correctly fixed the concern, I Zach B[redacted] am...
the new General Manager and in good faith will process a refund check in the amount of $754.66 that will be ready to pick up withing 2-3 business days at Capitol Ford Lincoln 4490 Cerrillos Rd. Santa Fe, NM 87507. Any questions can be directly sent to [redacted] or by telephone ###-###-####
I do not know who [redacted] is or had any dealings with him, but at that address we worked for a [redacted] and did install a high eff. boiler for her. In the initial first weeks we installed the boiler she had called for a noise issue we responded and looked at the unit and made several...
adjustments and told her if it did not work we would return. When she called us back and said it was still noisey we replaced the draft motor for her and readjusted the boiler. A little over a year later she called with a gas smell and she had national fuel come over and they shut off her gas. We returned and fixed a gas leak for her and national fuel returned and turned the gas back on for her. This year she called with another gas leak and national fuel shut gas off to the boiler only, we arrived the same day she called and looked over boiler and tightened a fitting up and replaced a gasket and put the boiler back in service for them. I am sorry she is having problems but we have responded to all of the issues and have done everything for her under the warranty and will continue to do so for her.
HelloI have talked to the tech. who was out to see Mrs. [redacted]n. We were out and looked at the boiler on the 27th and it was running at that time, when we received the call on the 30th we dispatched the same tech to the location right away. Upon arrival he found the boiler was plugged. We do...
not know what happened between the 27th and 30th but it was offered to replace the unit at that time or clean it. The tech. who was out is very experienced with over 20 years in the field and we never have problems with his work. The customer was going to call us back when the made their decision on what they wanted done. We were paid $70.68 at the time of the boiler check on the 27th. I am sorry the customer had problems with the boiler and will refund her the $70.68. Thank You
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]