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Capitol Hyundai

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Capitol Hyundai Reviews (1)

Horrible Experience
Don't go here if you don't want to be mislead, disrespected and lied to
Long story short: I was lead to believe I was coming in to buy a car that was sold days priorAnd I only learned that the car was already sold upon arriving at the dealership, after having made a mile trip out of my way (even though we kept in contact for the entire days)
Long story: I came in at 7pm on a Monday with the intention of buying a ElantraWe have agreed upon a price with the salesman John *** beforehand, over the internet, but it took an additional hours of negotiations with Gus, a sales manager who plays the really, really bad cop (btw, you've overdoing it a bit, Gus), just to get BACK to the agreed upon number with JohnFrom to about 11pm I was told to just sit there and wait for financing (there was literally one other customer at the dealership between two financial managers)Finally, at 11pm, in the financing office, I was offered to sign some document that did not contain any financing information, no APR or bank name, just the car+documents+tax pricesAfter asking which bank this is and the APR I was approved for, the financial lady told me that all the banks are now closed and they can't have me approvedI would have to take the car home and come back again tomorrowI was very angry, since I live miles away and don't have a car of my own to get backAt this point, it's a $uber ride homeI wasn't going to take this card blanche new car home without signing the PROPER documents firstAfter asking why I was made to wait this long if you knew that "the banks are closed", I got some ** from Jalil, the head finance manager, trying to convince me that everything is going to be fine and I should take the car homeThe finance lady offered me a ride home, which I acceptedShe went on to ask John to give me a ride home, and he got veeery angryI said that I will come back to buy this car in two days, but much earlier in the day, but John was done talking to me at that pointI called my $uber ride home, while the financial manager Jalil offered to make a $discount on the car when I come back to buy it
A day later Jalil called me up to say that I've been approved by a bank and that everything is set
Two days later, on Wednesday, I am ready to head back to the dealershipI call Jalil with a few important questions before going, but he says he will call me back in Three timesTHREE times I had to call him over four hours just to be promised a callbackI ended up not going there because I didn't receive some very important answers
On Friday John Nava calls me to ask when I will be coming in to buy the carI say I'm not sure exactly when, but next week for sureHe says GREAT! with a kind of "see ya never" tone
On Monday I get a cashier's check with a sizeable downpayment IN THE NAME OF THE DEALERSHIP (the dealership charges an additional $if you use a debit card for downpayment), ready to go get the carI've also emailed John Nava with some final questions, just to make sure it's the same deal, but the quick to reply before man was now completely silentAround noon I call John telling him that I will be there at 7pm and that I'd like Jalil to be there to finish our business (I wasn't going to let the $uber ride slide as a matter of principal)He says GREAT! Come on in, Jalil will be hereI decide to call Jalil as well, just to make sure, because I had a weird hunch about John not telling me somethingI tell him that I AM COMING IN TODAY TO FINISH OUR BUSINESSHe naturally says he will "I'll call you back in 5", and, naturally, never doesAt this point I still have no idea that the car I'm after is soldI get on the train, and as I approach my final station, I get a call from Jalil at 6.30pmHe tells me two things: 1) my car was sold days ago and 2) Jalil is headed to the Sharks game right nowWowThat's awesome!
At this point I decide between turning back or going there and ripping their heads offI decided to still go and try and get the same dealNopeThey weren't having itThe EXACT SAME CAR, but a few days "newer" was going for a grand+ moreJohn had a very smug look on his face when I came inNicely played John, nicely playedI walked out immediatelyVery, very bitter aftertaste
I strongly discourage anyone from doing business with these dishonest and disrespectful people

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Address: 1050 Capitol Expressway Auto Mall, San Jose, California, United States, 95136-1104

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www.capitolhyundaisanjose.com

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