[redacted] Revdex.com K StNW, 10th Floor Washington, DC 20005- Ref: [redacted] *** (account # [redacted] ) ID Case: # [redacted] Dear [redacted] : I am writing in reference to the complaint that you received from ** [redacted] concerning his “Option for Income” subscriptionPer ** [redacted] ***’s request, we cancelled his subscription to Options for Income and Personal Finance on 08/04/and issued a full refund for both newsletters on 08/05/If you should have any questions concerning this account, please contact me at ###-###-####, Monday – Friday, 8:a.m– 6:p.m., ESTSincerely, Jo Anne C [redacted] Manager, Customer Operations
[redacted] Revdex.com K StNW, 10th Floor Washington, DC 20005- Ref: [redacted] (Acct [redacted] ) ID Case: # [redacted] Dear [redacted] I am writing in reference to the complaint that you received from [redacted] concerning his “Personal Finance” subscriptionOur mutual customer placed an order on 07/25/for a year subscription to our Personal Finance newsletter at a rate of $Since this time, [redacted] has contacted our Customer Operations office on several occasions inquiring about the options newsletter he purchasedOur representatives have tried to explain to this customer to no avail that he purchased Personal Finance which is not an options newsletterThe promotional offer the customer responded to clearly states this was an offer to subscribe to Personal Finance and as a bonus we would introduce options to our subscribersThis bonus options feature allows our customer to sell covered calls on stocks that are in the Personal Finance portfolioAs our mutual customer stated in his complaint, J.FOptions for Income newsletter usually sells for more than $per yearAs a good will gesture, the representative offered [redacted] an unprecedented discount of ½ off of the already discounted rate of $Also, I offered him a months free trial to Options for Income but he declined that offer as wellAfter speaking with [redacted] on several occasions trying to resolve this matter, on August 11, 2016, I decided to cancel [redacted] *’s subscription to Personal Finance and issue a full refund in the amount of $If you should have any questions concerning this account, please contact me at 1-800-832-2330, Monday – Friday, 8:a.m– 6:p.m., ESTSincerely, Jo Anne C [redacted] Manager, Customer Operations Capitol Information Group CC: [redacted] CoolCA [redacted]
We apologize for the poor communication on our partWhile our marketing team clearly states in the promotion and order form that the offer is for our Personal Finance newsletter which costs $for a two-year subscription, we could have been clearer about the options trading component The options trading feature of Personal Finance only began a few months ago and our overarching options strategies are influenced by the philosophies and lessons our Options for Income master trader has instilled in our teamSo, while the newsletters are different, our master options trader will often consult on Personal Finance options trades before we make them And at $for one year or $for a two-year subscription, Personal Finance is a tremendous value for anyone interested in just dipping their toes in the water with optionsTo resolve this dispute, we immediately refunded the $paid for a two-year subscription to Personal Finance Additionally, we offered a complimentary three-month subscription to our other options trading service, Options for Income, which has a retail value of $3,for a one-year subscription Our offer was declinedAt this point, we feel our initial settlement offer is fair and clearly in the complainant’s favor considering the price differential between Personal Finance and Options for Income To avoid potential similar disputes, we’re in the process of updating our promotion, but with our automated marketing processes it takes a while to find every place that the ad is running
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am rejecting this response because: MsAC is still trying to switch one subscription service with another I tried to impress on MsAC before, that I paid for the service provided by MrJF, Senior Analyst of Personal Finance, as it is clearly stated in the advertising document, which I submitted to MsAC as evidence in support to my complaint I suggest that Mr**, president of [redacted] *** seeks legal advice in this matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] Revdex.com K StNW, 10th Floor Washington, DC 20005- Ref: [redacted] *** (account # [redacted] ) ID Case: # [redacted] Dear [redacted] : I am writing in reference to the complaint that you received from ** [redacted] concerning his “Option for Income” subscriptionPer ** [redacted] ***’s request, we cancelled his subscription to Options for Income and Personal Finance on 08/04/and issued a full refund for both newsletters on 08/05/If you should have any questions concerning this account, please contact me at ###-###-####, Monday – Friday, 8:a.m– 6:p.m., ESTSincerely, Jo Anne C [redacted] Manager, Customer Operations
[redacted] Revdex.com K StNW, 10th Floor Washington, DC 20005- Ref: [redacted] (Acct [redacted] ) ID Case: # [redacted] Dear [redacted] I am writing in reference to the complaint that you received from [redacted] concerning his “Personal Finance” subscriptionOur mutual customer placed an order on 07/25/for a year subscription to our Personal Finance newsletter at a rate of $Since this time, [redacted] has contacted our Customer Operations office on several occasions inquiring about the options newsletter he purchasedOur representatives have tried to explain to this customer to no avail that he purchased Personal Finance which is not an options newsletterThe promotional offer the customer responded to clearly states this was an offer to subscribe to Personal Finance and as a bonus we would introduce options to our subscribersThis bonus options feature allows our customer to sell covered calls on stocks that are in the Personal Finance portfolioAs our mutual customer stated in his complaint, J.FOptions for Income newsletter usually sells for more than $per yearAs a good will gesture, the representative offered [redacted] an unprecedented discount of ½ off of the already discounted rate of $Also, I offered him a months free trial to Options for Income but he declined that offer as wellAfter speaking with [redacted] on several occasions trying to resolve this matter, on August 11, 2016, I decided to cancel [redacted] *’s subscription to Personal Finance and issue a full refund in the amount of $If you should have any questions concerning this account, please contact me at 1-800-832-2330, Monday – Friday, 8:a.m– 6:p.m., ESTSincerely, Jo Anne C [redacted] Manager, Customer Operations Capitol Information Group CC: [redacted] CoolCA [redacted]
We apologize for the poor communication on our partWhile our marketing team clearly states in the promotion and order form that the offer is for our Personal Finance newsletter which costs $for a two-year subscription, we could have been clearer about the options trading component The options trading feature of Personal Finance only began a few months ago and our overarching options strategies are influenced by the philosophies and lessons our Options for Income master trader has instilled in our teamSo, while the newsletters are different, our master options trader will often consult on Personal Finance options trades before we make them And at $for one year or $for a two-year subscription, Personal Finance is a tremendous value for anyone interested in just dipping their toes in the water with optionsTo resolve this dispute, we immediately refunded the $paid for a two-year subscription to Personal Finance Additionally, we offered a complimentary three-month subscription to our other options trading service, Options for Income, which has a retail value of $3,for a one-year subscription Our offer was declinedAt this point, we feel our initial settlement offer is fair and clearly in the complainant’s favor considering the price differential between Personal Finance and Options for Income To avoid potential similar disputes, we’re in the process of updating our promotion, but with our automated marketing processes it takes a while to find every place that the ad is running
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am rejecting this response because: MsAC is still trying to switch one subscription service with another I tried to impress on MsAC before, that I paid for the service provided by MrJF, Senior Analyst of Personal Finance, as it is clearly stated in the advertising document, which I submitted to MsAC as evidence in support to my complaint I suggest that Mr**, president of [redacted] *** seeks legal advice in this matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***