Capitol Kia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Rega [redacted] I have received the key days after I informed B B B

Customer inquired over the internet from out of stateThey were never in the dealershipThey asked to hold a car which is against company policyThe vehicle was on a limited time sale priceCapitol Kia only wants happy customers but reserves the right to price vehicles based on current market value

Complaint: [redacted] I am rejecting this response because: I don't know who is apologizing on behalf of Capitol Kia An anonymous note is rather meaningless Regards, [redacted]

Consumer could not satisfy bank conditions for sale of new vehicle purchaseTrade in was not part of dealConsumer is responsible for their vehicle that was not traded

Your point if contact will be [redacted] The phone number is [redacted] We will do our very best to make you happy

Complaint: [redacted] I am rejecting this response because aside from requesting a contact person in my prior response rejection, I requested a clear and specific proposal of what will be done by Capitol Kia to resolve this matter I have sent another e-mail to [redacted] to attempt to get such a proposal in writing, but due to his prior non-response to my correspondence, I am also requesting a proposal through this complaint to ensure I receive a response with specifics for a proposed resolution Regards, [redacted]

Complaint: [redacted] I am rejecting this response because they do not specify who I need to contact to complete resolution of this matter I would also like a clear and specific proposal of what they intend to do to resolve the matter, in addition to providing me a direct contract at the company who will be handling the matter/be my direct contact I previously sent an e-mail with my complaint to the General Manger, [redacted] , and received no response even after giving a more than reasonable amount of time to reach out to me; this is further reason why I am rejecting the response (due to their prior non-responsiveness even when I was attempting to communicate with an specific individual at the company) Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: LOOK AT PICTURES Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I had accepted a resolution to this complaint in October however the Business [redacted] has NOT resolved the complaint and they never sent me what they agreed to sendI would like to re-open this caseThank you [redacted]

*** ***,Hello my name is *** ***I am the general manager of Capitol KiaI looked in to your issue with AprilWe have make corrective measures to insure cancellations gets taken care of in a expedient mannerWe have the check signed as of 1pm on 5/7/and will be sent to you today
Again, we apologize for the inconvenienceIt has been overnight edAlso, I have a $gift card for you to our parts or service departmentThank you, ***

Complaint: ***
I am rejecting this response because: By accepting the check, it does not confirm to the tax admin the fact that I am NOT using the car for my own personal business(I do not have a business)Aside from the phone conversation IF accept the check (noted a $check has been mailed) it doe not clarify to the City of Austin that I do not have a business. ALSO, the $will be changed to me for EACH year I have the car leasedI have a year leaseONE check for $will not cover all years that I will have the car
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Even if my car was not apart of the trade in deal, I was still told
by the salesman that my car was going to be picked up from the lenderI was finally told that my car was still at the dealership the same day I dropped off the new vehicleSo had I known my car was still there I would've picked it up with no problems but that wasn't the caseI spoke with Rush Chevrolet and they explained that my vehicle was returned back to Capitol Kia the very next day that when *** took it to them the day beforeI spoke with a manager at the KIA dealership and they haven't looked at any footage from the surveillance camera to see if truly someone at their dealership was driving my carI want them to look at the videos to see if it is true or not because I will not pay for anything I didn't mess up especially if my car was at their dealership.
Regards,
*** ***

Car is being titled in IllinoisCustomer has paperwork

Complaint: ***
I am rejecting this response because: I will not go again to this dealershipSend me the $gift card and free oil changes for one year that you promised via mailI am not signing any contractI will not sign anything that you give meYou should have communicated that the gift card had to picked up weeks ago but you didn'tI had to reopen my complaint for your business to take any actionSend me everything you promised via email within the week to my address*** *** *** *** *** ***I no longer want to waste any of my time at your dealershipMe stepping foot in that business is out of the questionThis should have been resolved a very long time agoKeep your word
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***,*** *** apologize for what you feel to be a sub par experience hereWe want only to have happy customersOur preowned cars are sold AS-ISWe also bought this car with only one key and without the owners manualIf the truck would have came to us with it, we would have gave them
to the purchaserIn some cases this will happenWe do want you to be a happy customer, therefore if you pay for the owners manual at a Toyota dealership we will reimburse you for the costAs for the key, we can have one of our venders cut you a spare key at no chargeSecond, as for the credit inquires, we try our best to get where our customers need to be in order to have there payments in most cases low as possibleWe were only trying to accommodate where you needed to be on payment. We do apologize if it affected your credit score. We will pay for your key and reimburse you for the owners manual to try to show you that we care about our customersThank you

Ashley, I have spoken to Ms*** *** in regards to her Revdex.com complaint. I explained to her that she is exempt from property tax in *** county due to her signing the non income producing affidavit. However, the city of Austin is one of a few municipalities in the state of
Texas that has opted out of this exemption. Therefore, the city of Austin is charging the lease municipal property tax. This is explained on the front of the lease contract. However, as a business decision in good faith we have agreed to pay the $property tax fee to Ms*** in form of a company check. This check will be mailed out by 2/9/16. Per our conversation earlier today Ms*** has accepted these terms. If you have any further questions or comments please feel free to contact me directly. Also, please add me as the person of contact for any future issues. Thank you for your attention to this matterBest Regards, *** *** General Manager *** ***
***
***

Dear Customer,*** *** does not want any unhappy customersWe use outside sources and venders to do our pricing over the internetUnfortunately, on this particular car, the price and mileage was posted incorrectly on the internetThis car was going to the auction and is not for
sale to the publicWe have to inspect all the cars, and make sure everything passes state inspection and emissions before being offered to the publicWe apologize for the discrepancy and will try to correct future mistakesAlso, we would like to offer the customer year of oil changes and a $100 gift card for the inconvenience

Mrs.***, We appologize that you are not happyCapitol Kia, does not want any unhappy customersWe do have a day money back gauranteeWe also have noncommision sales peopleIt would not be any benifet for us to sell you a car you dont wantIf you want to trade out of the vehicle, into
another one you want, we will make you a special deal to try to make you happyWe value you as a customer and will do our very best to help you

[redacted],We have everything that was promised to you at the dealership for you to pick up at your convenience. Please feel free to stop by and we can assist you with that, between the hours of 9am-9pm. The reason we need you to come in, is because we need you to sign a maintenance contract free of charge. They will then send you coupons in the mail for oil changes. Thank you, and have a wonderful day.