Very disappointed in the service provided. I started with a leaking machine and ended up with a leaking machine that was also loud and without $400. Here is a summary of what that service entailed, and why I am disappointed but if it's too long just know you're better off with another company:
On October 9th I put in a request on Angie's List for a washing machine repair as my machine was periodically leaking. Within 20 minutes of putting in the request I got a call from Chris asking a few questions and saying he could come out to look at the machine, that the charge would be $65 but it could go to any labor if I went forward with them. I agreed, in part because he made it clear he would do his best to solve any problems we were having for less than it would cost to replace the machine (the machine was $500 when I purchased it, but I have a dryer stacked on top of it an I was nervous I would need to replace both if I got a new washer). He came out two days later, forgetting to call before he showed up, but luckily someone was home. He said that there was a problem with how much soap we were using which caused buildup and he thought we would also need to replace a part. He estimated the cost at $400 and said he could have someone pick up the machine the next day, with a call before pickup. Again, no call, but someone was home so it wasn't an issue. They informed us they could have it done the next Monday, maybe Tuesday if it took longer to get the part. By Wednesday we hadn't heard back from them, so we gave them a call and they made some excuse and said they would have it on Friday. The next Monday (1 week after their initial time) we still hadn't heard anything so we called again. Finally the date got pushed back to Wednesday evening. This time they didn't call but they also didn't show up. I called them and asked that they just give me a guarantee of when it would be back. One of the guys (Travis) said he was 100% sure they could have the machine back the next day. On that day, they called me around 10AM saying there was a problem with the bearing. This was news to me and it's still unclear why it took so long for them to figure that out, my guess is they either broke it themselves or didn't actually start working on the machine until that morning. At this point I just wanted to be able to wash my clothes so I said just bring the machine back. They finally returned it that afternoon, and the machine was no incredibly loud, apparently because of the bearing. We did 3 loads of laundry, and on the 4th again noticed water leaking. I called them and they said they would get someone back out. Chris came out on the 31st of October and said the door was leaking. He said I'd probably just need to replace the machine because it was so old. I mentioned it was only two years old and he seemed surprised (clearly he hadn't paid attention to the model). He said he would look up the model and figure out the cost. By November 5th, I hadn't gotten a response, so I called Travis who I had been told to be in contact with, he said he would look into it and call me back (he didn't). On Thursday the 8th I called again, no pick up but Travis called me back and said Chris would call me in 15 minutes (he didn't). On Friday the 9th (one month after first making contact), I called Travis again and was told to reach out directly to Chris. Chris didn't pick up but returned my call. I told him why I was bothered and that I thought he owed me an explanation for why I paid $400 for a diagnosis he made that was wrong. He then tried to lecture me for not knowing business and eventually I told him my response would be a review on Yelp and Angie's list He hung up on me. He then sent this text "Go ahead and put a negative review and I will tell the truth. You can't understand business I'm not going to argue with you. You paid labor for a tube clean and not parts. Sorry you can't understand. Have a nice day."
I thought this was odd after they told me that the washer might take longer because they needed to order a part. Anyways, there service is slow and clearly unreliable. Chris is rude, inconsiderate, and unappreciative of the business you give him. My biggest regret isn't the $400, it's that I wasted my time dealing with a man who thinks business is making incorrect diagnoses and thinking it's the customers fault for believing him.
Hello,We completed services and replaced the evaporator due to a leak. The Customer called back indicating the his unit wasn't cooling again. The Tech returned and checked the evaporator that was replaced and it was holding pressure, as it should. We then checked his other sealed system parts to see...
if there was any new leaks, All parts were operating as they should. We offered a 90 day warranty for parts and labor, and will continue to honor for 90 days. The customer has called back and we let him know that the situation sounds like an internal leak and he would need to notify the manufacturer, regardless of his warranty period. The unit should never leak internally and most Manufactures will assist the customer regardless of the warranty period. He will need to contact the manufacture and find out their polices. We informed the customer via a phone call and email, so he can get further help. Also, we informed the customer to have the manufacturer contact us for work history. We sincerely hope the customers follows up with the Manufacturer in hopes to get additional help.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I asked the tech if the fridge was worth fixing, he said it was. He also said he did not see any problem in fixing it. After four attempts and a month or more later it still was not fixed. He would not answer his phone. He would get his secretary to try answer my questions instead, in which she could not. I finally talked to him and he said he guessed he would have to refund the money. He said it would take about a week and the check would be in the mail. He didn't refund anything. Then they happened to blame it on Whirlpool. I had to buy a new refrigerator. If he couldn't fix it then he should have told me instead of taking my money. I talked to another tech who said the leak problem should have been fixed on the first visit or been told it couldn't be fixed. I amount over $500 for nothing and had to buy a new fridge. I'm 65 years old on fixed income, have cancer, and diabetes. I feel like I have been taken advantage of.
Very disappointed in the service provided. I started with a leaking machine and ended up with a leaking machine that was also loud and without $400. Here is a summary of what that service entailed, and why I am disappointed but if it's too long just know you're better off with another company:
On October 9th I put in a request on Angie's List for a washing machine repair as my machine was periodically leaking. Within 20 minutes of putting in the request I got a call from Chris asking a few questions and saying he could come out to look at the machine, that the charge would be $65 but it could go to any labor if I went forward with them. I agreed, in part because he made it clear he would do his best to solve any problems we were having for less than it would cost to replace the machine (the machine was $500 when I purchased it, but I have a dryer stacked on top of it an I was nervous I would need to replace both if I got a new washer). He came out two days later, forgetting to call before he showed up, but luckily someone was home. He said that there was a problem with how much soap we were using which caused buildup and he thought we would also need to replace a part. He estimated the cost at $400 and said he could have someone pick up the machine the next day, with a call before pickup. Again, no call, but someone was home so it wasn't an issue. They informed us they could have it done the next Monday, maybe Tuesday if it took longer to get the part. By Wednesday we hadn't heard back from them, so we gave them a call and they made some excuse and said they would have it on Friday. The next Monday (1 week after their initial time) we still hadn't heard anything so we called again. Finally the date got pushed back to Wednesday evening. This time they didn't call but they also didn't show up. I called them and asked that they just give me a guarantee of when it would be back. One of the guys (Travis) said he was 100% sure they could have the machine back the next day. On that day, they called me around 10AM saying there was a problem with the bearing. This was news to me and it's still unclear why it took so long for them to figure that out, my guess is they either broke it themselves or didn't actually start working on the machine until that morning. At this point I just wanted to be able to wash my clothes so I said just bring the machine back. They finally returned it that afternoon, and the machine was no incredibly loud, apparently because of the bearing. We did 3 loads of laundry, and on the 4th again noticed water leaking. I called them and they said they would get someone back out. Chris came out on the 31st of October and said the door was leaking. He said I'd probably just need to replace the machine because it was so old. I mentioned it was only two years old and he seemed surprised (clearly he hadn't paid attention to the model). He said he would look up the model and figure out the cost. By November 5th, I hadn't gotten a response, so I called Travis who I had been told to be in contact with, he said he would look into it and call me back (he didn't). On Thursday the 8th I called again, no pick up but Travis called me back and said Chris would call me in 15 minutes (he didn't). On Friday the 9th (one month after first making contact), I called Travis again and was told to reach out directly to Chris. Chris didn't pick up but returned my call. I told him why I was bothered and that I thought he owed me an explanation for why I paid $400 for a diagnosis he made that was wrong. He then tried to lecture me for not knowing business and eventually I told him my response would be a review on Yelp and Angie's list He hung up on me. He then sent this text "Go ahead and put a negative review and I will tell the truth. You can't understand business I'm not going to argue with you. You paid labor for a tube clean and not parts. Sorry you can't understand. Have a nice day."
I thought this was odd after they told me that the washer might take longer because they needed to order a part. Anyways, there service is slow and clearly unreliable. Chris is rude, inconsiderate, and unappreciative of the business you give him. My biggest regret isn't the $400, it's that I wasted my time dealing with a man who thinks business is making incorrect diagnoses and thinking it's the customers fault for believing him.
Hello,We completed services and replaced the evaporator due to a leak. The Customer called back indicating the his unit wasn't cooling again. The Tech returned and checked the evaporator that was replaced and it was holding pressure, as it should. We then checked his other sealed system parts to see...
if there was any new leaks, All parts were operating as they should. We offered a 90 day warranty for parts and labor, and will continue to honor for 90 days. The customer has called back and we let him know that the situation sounds like an internal leak and he would need to notify the manufacturer, regardless of his warranty period. The unit should never leak internally and most Manufactures will assist the customer regardless of the warranty period. He will need to contact the manufacture and find out their polices. We informed the customer via a phone call and email, so he can get further help. Also, we informed the customer to have the manufacturer contact us for work history. We sincerely hope the customers follows up with the Manufacturer in hopes to get additional help.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I asked the tech if the fridge was worth fixing, he said it was. He also said he did not see any problem in fixing it. After four attempts and a month or more later it still was not fixed. He would not answer his phone. He would get his secretary to try answer my questions instead, in which she could not. I finally talked to him and he said he guessed he would have to refund the money. He said it would take about a week and the check would be in the mail. He didn't refund anything. Then they happened to blame it on Whirlpool. I had to buy a new refrigerator. If he couldn't fix it then he should have told me instead of taking my money. I talked to another tech who said the leak problem should have been fixed on the first visit or been told it couldn't be fixed. I amount over $500 for nothing and had to buy a new fridge. I'm 65 years old on fixed income, have cancer, and diabetes. I feel like I have been taken advantage of.