Capitol Radiology

Review: I went to [redacted] Radiology aka Capitol Radiology last April 2012 for a Mammogram. At the time of service I was told that I would need to pay $450.00 to cover the cost of the mammogram as I had not yet met my deductible. I was furious and upset at the same time however I paid the $450.00 because I felt I did not have a choice being that I was not sure if the lump I found in my breast was cancerous or not. When I receieved the Explanation of Benefits from my insurance carrier I did not look it over closely since I paid for the service out of my pocket. I recently contact my insurance provider to find out if I would incur another $450.00 fee for my mammogram this year. I was informed that I over paid for my mammogram last year my out of pocket expense was only $49.31. I was shocked that no one from [redacted] Radiology aka Capitol Radiology contacted me regarding my refund. This happeded last April 2013 and it's now October 2013. I contacted [redacted] Radiology on 10/24, 10/25 & 10/28 and still have not receievd my refund of $400.69.Desired Settlement: I have supporting documentation that I can provide the company if need be. I just want my money back plain and simple. I should not have to contact the company. When they received the Explanation of Benefits from my insurance company last April 2012 they should have contacted me or sent me a check in the mail. Every time I call I get the run around. No one is available so I leave messages with no call back. I am furious.

Business

Response:

Monday, December 09, 2013

Dear [redacted]:

Base on the information that was provided to you from [redacted] was somewhat correct. We were cleaning up refunds from 2012 however due to a department change in staff in January and March of 2013. We are just getting back to processing the remaining refunds for 2012 and 2013. Please excuse our time frame on [redacted] refund however her refund was processed on October 30th 2013 in the amount of $404. 97 back to her credit card. [redacted] was advised on the 30th of her refund because she had to provider her credit number for final processing.

If you have any questions, please do not hesitate to contact me.

Consumer

Response:

I did receive a refund from [redacted] Radiology as noted in the letter. Thank you for looking into this issue on my behalf. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,