The customer placed a website order whereby the Biaddress on the credit card did not match the ShAddress As a matter of our fraud protection policy, 1st-time Web customers MUST have their biand shaddresses match exactly This is not only for the financial
protection of Capitol Scientific, but more so for our customers This customer was trying to drop ship a product to another location other than his own which is against our fraud prevention policy Moreover, wire transfer and other options for pre-payment for this new customer order were offered and summarily refused.Please see the "New Accounts" section on our website "Order & Product Policies" page for more information ***We realize we can't satisfy every customer, but in this instance, we were operating within the bounds of stated policy from our website.Thank you,-***
The customer placed a website order whereby the Biaddress on the credit card did not match the ShAddress As a matter of our fraud protection policy, 1st-time Web customers MUST have their biand shaddresses match exactly This is not only for the financial
protection of Capitol Scientific, but more so for our customers This customer was trying to drop ship a product to another location other than his own which is against our fraud prevention policy Moreover, wire transfer and other options for pre-payment for this new customer order were offered and summarily refused.Please see the "New Accounts" section on our website "Order & Product Policies" page for more information ***We realize we can't satisfy every customer, but in this instance, we were operating within the bounds of stated policy from our website.Thank you,-***