Enclosed are two checks totaling the $20 that you requested. We are sorry you weren't happy with our service. We have credited the last invoice for the 4th quarter and are refunding the requested amount per your note to the Revdex.com. It is our understanding that this stemmed from a perceived miss that...
was picked up but nevertheless, we want you to be happy, which is why we are making the refund and wishing you the best with another provider.If you should change your mind in the future, Capitol Waste Solutions will be glad to consider being a part of your Waste Solution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I have not yet received this check, I'm sure that it is in the mail and will reach me shortly. However, of the amount is $55 then that is only a refund for the amount of this quarter, which started August 1st. However, this business failed in their contractual weekly trash pickup for the last week of July as well, which should mean an additional refund of $4.58, as discussed with the business at the time of cancelling their service.
Regards,
[redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was a customer up to the day after I complained about this. I still have receipts and records!! The account is is my wife's name [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
/Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This stems from you not providing the service I paid you for. You only picked up my trash 6 times out of 13. You only picked it up the 6 times because I called you over and over. Three of those weeks I called you four times each week. I sent you a certified letter on 9/11 stating that your sporadic service is no longer needed. You send me a bill for the next three months with an $8 credit. Not sure how you figure that. You owe me $29.61. I have not received a check from you, but as I stated you sent me a bill. I want to be clear, as of 9/11 my trash has been picked up by [redacted]. YOUR SERVICES ARE NOT LONGER NEEDED, because you didn't bother doing what you were supposed to.
Regards,
[redacted]
This information was given verbally over the telephone to Revdex.com Staff - We bought the business in Jan. 2017 and changed the name and address to:Capital Ave Solutions PO Box [redacted], New Albany IN 47151Unfortunately we do not have any records for this consumer.
Enclosed are two checks totaling the $20 that you requested. We are sorry you weren't happy with our service. We have credited the last invoice for the 4th quarter and are refunding the requested amount per your note to the Revdex.com. It is our understanding that this stemmed from a perceived miss that...
was picked up but nevertheless, we want you to be happy, which is why we are making the refund and wishing you the best with another provider.If you should change your mind in the future, Capitol Waste Solutions will be glad to consider being a part of your Waste Solution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I have not yet received this check, I'm sure that it is in the mail and will reach me shortly. However, of the amount is $55 then that is only a refund for the amount of this quarter, which started August 1st. However, this business failed in their contractual weekly trash pickup for the last week of July as well, which should mean an additional refund of $4.58, as discussed with the business at the time of cancelling their service.
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was a customer up to the day after I complained about this. I still have receipts and records!! The account is is my wife's name [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
/Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This stems from you not providing the service I paid you for. You only picked up my trash 6 times out of 13. You only picked it up the 6 times because I called you over and over. Three of those weeks I called you four times each week. I sent you a certified letter on 9/11 stating that your sporadic service is no longer needed. You send me a bill for the next three months with an $8 credit. Not sure how you figure that. You owe me $29.61. I have not received a check from you, but as I stated you sent me a bill. I want to be clear, as of 9/11 my trash has been picked up by [redacted]. YOUR SERVICES ARE NOT LONGER NEEDED, because you didn't bother doing what you were supposed to.
Regards,
[redacted]
This information was given verbally over the telephone to Revdex.com Staff - We bought the business in Jan. 2017 and changed the name and address to:Capital Ave Solutions PO Box [redacted], New Albany IN 47151Unfortunately we do not have any records for this consumer.