Capitol Yamaha

Review: ** 10/21/15 took bike in to Capitol Yamaha to replace clutch. 10/22/15 received bike back with RX completed.

** 10/24/15 took bike back to Capitol Yamaha due to oil leaking (which I had not

had issues with since owning) and slippage. At that time bike was diagnosed with a transmission problem. Left bike at shop and was told approx. 3 weeks for parts and repairs. I informed mechanic that this bike was a therapy bike due to health issues.

** I heard nothing from shop until I called the shop the week of 11/9/15 and spoke with service shop manager to see if bike would be ready by 11/20/15 for the toy run and was told that they were just taking apart and would get back with me.

** Again no phone call from shop.

** Wife called week of 11/16/15 and spoke with service shop manager. At that time she was told that they hadn't even looked at the bike. She pressed him for a time frame and he thought 12/10/15 at latest.

** Again no follow-up phone call from shop.

** Wife called again week of 12/7/15 spoke with service shop manager and was informed that they had just started taking transmission apart. Service shop manager called the evening of 12/10/15 with a diagnosis of rings, pistons and full transmission RX.

** Went to the shop 12/12/15 and spoke directly to mechanic and he stated that pistons did not need to be replaced but the rings did due to the type of work being done and the transmission. Was told should be ready before Christmas.

** Again no phone call from shop.

** Call service shop and was told, didn't have a tool and had to order and they were busy with bikes being sold for Christmas from their store and was told bike should be ready before New Years.

** Again no call.

** Went and saw them on 1/2/16 and told them if my bike wasn't ready by the end of the following week I was reporting them to BAR.

** Received call on 1/6/16 that bike was ready on for pick up.

** Picked up bike on 1/7/16.

** They pulled the bike out after payment. I happened to look up at shelving and noticed my name on a box with a chrome piece on it. At that time was told they had spent 4 hours trying to figure out where it went on my bike.

** When they pulled the bike out and I started it the bike idled at an extremely high idle. The owner of the store, [redacted] (we didn't find out until later that this was the store owner), informed me that the high idle was due to short throttle cable that needed replaced. Heel/toe shifter was so high that it was difficult to shift.

** After bringing bike home discovered

1. The bike is leaking fluids.

2. Bolt missing from clasp that holds the tailpipe on

3. Headlight not working.

** I had the bike towed to [redacted] for the throttle cable RX as I didn't want to cause any damage to the transmission rebuild.

** Received call from [redacted] after throttle cable replacement and was told that the carbs were not synced. The high idle that Capitol Yamaha told me was due to the throttle was not true. 2 of the 4 carbs were out of sync by 50%.

** Went to Capital Yamaha on 2/4/16 to speak with owner, who was not there. I ended up speaking with [redacted], Marketing Customer Relations. I showed her what I was going to be reporting to BAR. I explained to her how them keeping my bike for almost 3 month affected my health. How returning the bike incomplete and with more issues then when I first brought it in for transmission RX on 10/24/15. She said she would get back with me in a few days.

** On 2/9/16 received call from Phil and from the beginning of the call he challenged any of the issues I spoke of with [redacted] and what [redacted] said was wrong. Never once did he provide any customer service – I am so sorry about this what can we do to assist you in correcting these issues.

** My wife called to speak with [redacted] the owner, and was told he was on another call. She told them she would wait. Operator came back on and said could he call my wife back. My wife said she would wait. He came on the line and again no customer service. Said he wanted me to bring the bike in. My wife said we didn't trust his mechanic due to the shoddy job he did and the length of time they kept the bike with all the excuses. It was at this time the he informed my wife that he was one of the 2 guys who were the contact when we picked up my bike on 1/7/16. He told her he didn't have time to deal with this and said bye and hung up.

** I had gone over to [redacted] to buy some mirrors for my bike and told them what was going on with Capitol Yamaha. The owner of this shop came out and looked at where the bike was leaking and he said it looked like one of the gasket was either crimped or wasn't replaced when the bike was put back together. He also found where the chrome piece belonged within a few minutes. But he stated this should have been put in place as the bike was being put back together. It wasn't going on after completion.

What I am asking is that Capitol Yamaha reimburse me for the repairs that I paid [redacted]:

** Headlight not working due to the fact that bare wires were shorting to the frame. Capital Yamaha repaired this on RO Invoice # 4275946, dated 7/29/14.

** Carbs not synced after transmission rebuild.

Also:

That Capitol Yamaha pay for repairs at [redacted] to correct the following issues that occurred after transmission rebuild: fix the leak(s) after transmission rebuild, have the chrome piece put back on after Capitol Yamaha couldn't figure out where part went, tailpipe be bolted back onto frame.Desired Settlement: Repair by another shop that I can trust not to lie to me or sabotage the repair. I do not trust anything this shop does or says.

I am back on anxiety PTSD medication due to the stress this company has caused of months of conflict.

Review: I took my 2011 FXSHO Jet ski in for service on 7/16/2013. the jet ski started having problems not going over 35 mph they told me that the problem was with the impeller and the screen intake. I assured them that its not the problem because it was scratched up for a while already and that it did matter on the speed of the jet ski. Capitol Yamaha assured me that it was the problem for the jet ski not going over 35 mph and that its not covered by the warranty . We reached an agreement that if they change it and it still runs less than 35 mph I will be reimburse the amount I paid which was 1388.03. they changed it and that didn't solve the problem so they started looking for something else until they took the engine off and changed half of the parts that's when it started to go almost the same speed as it did before the brake down. We had the warranty cover everything else they did. After 10 months at the dealer and my summer not riding the jet ski did they call me and said my jet ski was ready to be taken that it was fixed. I came to pick it up and requested a refund of 1388.03 that I paid and we agreed on if the problem wasn't solved with changing the impeller and screen intake. John said that no refund would be issue because because he doesn't know anything and the crew that used to work there when we brought the jet ski inst employed anymore. I took the jetski and after taking it out on the water in a month the battery stopped charging I charge it up and it dies after couple of hours I took it back in on the 7/16/14 and they changed the harness which didnt solve the problem so I called spoke to john a requested it to be assembled to take it to a different dealer. John did assemble it and told me that if I bring it back it wont be covered by the warranty which Yamaha US said it will and wanted to charge me $100 for service fee. I took the jet ski back on 8/20/14. it wasn't fixed while at there shop for a whole month. I will take the jet ski to different dealer. I want my 1388.03 refunded.Desired Settlement: I need 1388.03 refunded as we agreed with [redacted] when we took it in for service

Business

Response:

In regards to this customers watercraft, We do not have a policy that would refund for parts and/or labor. We give an estimate on what we see, which in this case was visible damage to the pump and intake grate area. We gave an estimate on the visible damage which could cause a low speed or cavitation symptom, which is up to the customer if they would like to go forward with it. If we gave a refund policy, we would be giving the customer free parts and/or labor which is not feasible for a business. As for the warranty not covering his repair, what John was trying to get across to the customer was if they wanted to pick up the unit before the repair was done, Yamaha would not pay us to disassemble a unit, reassemble because the customer wanted to pick it up and bring it back at another time so we can disassemble for a second time. So there was some miss-communication on the warranty coverage process.

Review: Unprofessional workmanship and terrible customer service on numerous occasions

Capitol Yamaha has given me shoddy repair service from day one. The most recent experience was last Wednesday I was driving to a soccer game on my Yamaha XT-225 motorcycle and the chain literally fell off. The service adviser even admitted they put a low grade quality chain and sprocket on my motorcycle literally FIVE months ago. According to them, I was supposed to "know" to lube the chain and maintain it despite the fact NO ONE told me or wrote it down on my service order receipt. I have all of my service receipts from this horrible business establishment and every time it has taken MUCH longer than anticipated and I plan on suing them for doing crappy service repairs from the beginning and then thinking I would be stupid enough to pay ANOTHER $300 for them to do MORE shoddy work on my motorcycle. Not in a million years.

Sincerely, [redacted]Desired Settlement: $300+ for the other crappy repair service done in the past for which I have all of my receipts

Business

Response:

Initial Business Response

We installed new chain and sprockets on Ms. [redacted]'s motorcycle on 04/24/13. At the time she had 4500 miles on it. She brought the motorcycle back to us in October, 6 months later, with a broken chain with over 11,000 miles on it. Our warranty is 30 days or 1000 miles for parts and workmanship. The broken chain has nothing to do with shoddy work as she puts it, instead a lack of general maintenance that the owners manual explains and every motorcycle rider should read. The chain we installed lasted longer then the factory installed chain. The manual explains how and when to lube and/or adjust depending on riding conditions. We don't know how the motorcycle is being ridden, dirt, street, in the rain or a combination of all. We try to tell our customers to lube every 200-500 miles depending on how its ridden but its the owners responsibility to know how to operate and maintain their motorcycle. We do value our customers, so we offered her the replacement parts at our dealer cost to help her with the cost of repairs.

Review: Capital Yamaha ruin my motorcycle. I took it there for repairs from a motorcycle accident. I kept checking on the status of my motorcycle after they told me it would be ready by that next Thursday. That was over four months ago. They received a check from the person who hit me the very first week in the shop. I finally decided to stop by unexpectedly. Found my motorcycle out back with all of the part bikes out back. In the rain, rusting. I left and called them complaining about why they left my bike which was in show room condition out in the rain. Come to find out later that they fired the Underwriter in the repair dept and then they told me the bike was fixed over a month ago, although they were waiting on a bolt to finish the job. I have tried negotiating a settlement with them, but it isn't reasonable what they are offering. Rust is hard to stop if ever. And they are now keeping my motorcycle hostage. I have asked them to take the parts off and to return my bike to me the way they received it. They won't do it since they already have placed the new parts on the bike. I have told them to if they drop the labor charges on the bike this would settle the matter. I would pay for the parts. Or for them to take the parts off and return my bike, so I can take it else where for repairs. They declined both offers.

Product_Or_Service: Repairs to 2001 Yamaha Royal Star 1600

Order_Number: N/A

Account_Number: N/A

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I have told them if they drop the labor charges on the bike this would settle the matter. I would pay for the parts. Or for them to take the parts off and return my bike, so I can take it else where for repairs. Ideally I would like them to just take the parts off of my bike and to return it back to me. I will find someone else to fix the motorcycle correctly. I'm too afraid now that they will do something to the bike that would cause an accident.

Business

Response:

Initial Business Response

I do realize the repairs took longer then expected but we did repair the motorcycle as per the estimate that we went over with the insurance company and detailed the motorcycles once it was finished. The motorcycle is repaired with factory Yamaha parts and is repaired by factory trained technicians, with the utmost safety in mind. We offered to discount the parts $500.00 for the length of repair time since we couldn't discount the labor, but haven't heard a yes or a no on that offer. We cant remove the new parts and install the old due to time and the difficulty of reinstalling damaged parts. We do have a check for the repairs from the insurance company that the customer has to sign but in no way are we holding it hostage. Our offer still stands for the parts discount, and the bike is ready for pickup now.