Unreliable, not truthful, horrible service. We used the company to do a well and water test. Scheduling has been spotty from the beginning with no response back..The inspector that came out was given very clear instructions to take a water sample from a faucet inside the home to test for minerals/metals as part of the evaluation for the filtration system. This was repeated several times during the lengthy inspection in front of multiple people. It took twice the promised time frame to get results, which impacted our home purchase through the contingency period. At the end, there was no test performed from the sample taken inside the home. It took a week to understand that Capitola Pump didn't perform the water test and they denied being asked to do so. At the end, they stopped responding when we tried to reach out for a re-test several times. We ended up taking a water sample ourselves and driving all the way from San Jose to Watsonville. [redacted] who handled communication was quite bad and rude in how he handled the matter.
Unreliable, not truthful, horrible service. We used the company to do a well and water test. Scheduling has been spotty from the beginning with no response back..The inspector that came out was given very clear instructions to take a water sample from a faucet inside the home to test for minerals/metals as part of the evaluation for the filtration system. This was repeated several times during the lengthy inspection in front of multiple people. It took twice the promised time frame to get results, which impacted our home purchase through the contingency period. At the end, there was no test performed from the sample taken inside the home. It took a week to understand that Capitola Pump didn't perform the water test and they denied being asked to do so. At the end, they stopped responding when we tried to reach out for a re-test several times. We ended up taking a water sample ourselves and driving all the way from San Jose to Watsonville. [redacted] who handled communication was quite bad and rude in how he handled the matter.